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Overview of Mercure Gold Coast Resort

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2 outdoor pools
2 outdoor pools
2 outdoor pools
Terrace/patio
UNESCO Sustainable Property

Mercure Gold Coast Resort

4 out of 5

4.4/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationPalm Meadows Golf Course3 min walk
    Popular LocationMetricon Stadium5 min drive
    Popular LocationThe Star Gold Coast10 min drive
    AirportGold Coast, QLD (OOL-Coolangatta)29 min drive

Choose dates to view prices

About this area

Gold Coast

Located in Gold Coast, Mercure Gold Coast Resort is in the suburbs and next to a golf course. The area's natural beauty can be seen at Surfers Paradise Beach and Springbrook National Park, while Timezone and Infinity Attraction are popular area attractions. Looking to enjoy an event or a match while in town? See what's going on at Metricon Stadium. Spend some time exploring the area's activities, including golfing and golf lessons.
Popular Location

What's nearby

  • Palm Meadows Golf Course - 3 min walk
  • Metricon Stadium - 5 min drive
  • Gold Coast Convention and Exhibition Centre - 7 min drive
  • Robina Town Centre - 8 min drive
  • The Star Gold Coast - 10 min drive

Getting around

  • Broadbeach South Light Rail Station - 7 min drive
  • Varsity Lakes Station - 11 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 30 min drive

Restaurants

  • The Green — 1 min walk
  • The Green Bar — 1 min walk
  • Cocotte Dining - 5 min drive
  • Mike's Kitchen - 5 min drive
  • Krish Indian Cuisine - 5 min drive

About this property

Mercure Gold Coast Resort

Family-friendly Gold Coast hotel in Carrara, near Palm Meadows Golf Course
Along with 2 outdoor pools, this hotel has a full-service spa and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. All 292 rooms provide balconies or patios, WiFi and LCD TVs. Other amenities available to guests include coffee makers, free bottled water and in-room massages.
Mercure Gold Coast Resort offers 292 forms of accommodation which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Rooms open to balconies or patios. LCD televisions come with pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a health club, a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Future Therapy has 3 treatment rooms. Services include Swedish massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room.

The spa is open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (AUD 20 per night)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • 24-hour return airport shuttle (surcharge)
  • 24-hour train station pick-up shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:00 AM on weekends: AUD 12.50-32.50 for adults and AUD 12.50-12.50 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Children's pool
  • Full-service spa
  • Health club
  • Sauna
  • Hot tub

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Ballroom
  • Banquet hall
  • Front-desk safe
  • Newspapers in reception
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • German
  • Japanese
  • Korean
  • Russian

Business services

  • Business centre
  • Computer station
  • Conference centre (10097 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Upper floors only accessible by stairs
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • LCD TV
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for AUD 45.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 12.50 and AUD 32.50 for adults, and AUD 12.50 and AUD 12.50 for children (approximately)
  • Fee for in-room wireless Internet: AUD 20 per night (rates may vary)
  • Airport shuttle fee: AUD 100 per vehicle (roundtrip)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Gold Coast Mercure
Gold Coast Mercure Resort
Mercure Gold Coast
Mercure Gold Coast Carrara
Mercure Gold Coast Resort
Mercure Gold Coast Resort Carrara
Mercure Resort Gold Coast
Mercure Gold Coast Carrara
Mercure Gold Coast Resort Hotel
Mercure Gold Coast Resort Carrara
Mercure Gold Coast Resort Hotel Carrara

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 513 out of 962 reviews
5 - Excellent 53%
Rating 4 - Good. 331 out of 962 reviews
4 - Good 34%
Rating 3 - Okay. 88 out of 962 reviews
3 - Okay 9%
Rating 2 - Poor. 22 out of 962 reviews
2 - Poor 2%
Rating 1 - Terrible. 8 out of 962 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay THANK YOU
Stayed 2 nights in May 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was very spacious, clean and modern decor. The only negative was the breakfast, not vey appetizing, with limited selection. Also it was Mother’s Day, disappointed, thought they might have made an effort to celebrate in some way.
Stayed 1 night in May 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful tropical feel, set back from all the busy gold coast sea front hotels
Stayed 3 nights in Apr 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, very accommodating,
Stayed 2 nights in Apr 2021

3/5 Okay

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Musty smelling room that was then hidden by spray, no signage to laundry, main pool not heated, spa was dirty and our son stood in feces next to a chair at the small pool. Not enough parking either. We ended our stay early and went elsewhere.
Stayed 2 nights in Apr 2021