Search Hotels Near Gerrards Lookout, Balmoral Ridge

"Clean room . Freindly and helpful staff . "

"Reception and Cafe were closed for the 3 days we were there. Place had clean linen but kitchen area you had to wash items before using. We found our key card where stated but it was surprising that we could open another room with our keycard by mistake. Makes you wander about security. We didn't find the breakfast promised. Managed to find one staff member very undwcently"

"The property and the location was amazing. Just needed appropriate amount of breakfast supplies (according to no I ppl booked)."

"I had a mixed stay. The good? The staff are lovely overall. The property & gardens are beautiful. Breakfast was delicious. The bad? Unfortunately my room wasn't ready at check in time, which I usually wouldn't be upset about apart from having paid a high rater due to it being holiday season. Skeleton staff was to blame (due to the holiday season) but in my opinion if you're not able to accommodate guests don't charge them top dollar, OR limit the number of rooms on offer, OR at least call the guests in advance to let them know the time their room will be ready, given that you ask the ETA of arrival. I did receive a glass of bubbles on the house due to the inconvenience and I certainly wasn't upset with the front desk agent who was very apologetic as this is more a managerial problem. Once I did get access to my room (90 minutes later) I discovered I didn't get the room type I booked. I got an accessible room, which was one of the categories of rooms on offer at time of booking. I don't like accessible rooms so I chose the standard guest room. If the only option was accessible I would not have booked to stay here. This may be an Expedia issue rather than Spicers issue however I highly recommend calling ahead to ensure you'll get the room type you've booked. "

"Really relaxing beautiful rainforest retreat. The room was clean and spacious and the spa bath was great after a long day out! Craig really made us feel welcome, thank you for a wonderful weekend!"

"Very comfortable place to stay."

"Amazing location with breathtaking views. Monteville main strip with cafes and shops only 3km away. Spacious and fully equipped house that we could not fault at all (exactly as advertised) "

"Thoroughly enjoyed our stay. House was clean and had everything we needed. The views were amazing and made for a relaxing time away. Communication with our host was seamless. Would reccomend to anyone. "