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Reviews of The Chambers

4 out of 5
The Chambers
1st & 2nd floor 23 Light Street, Georgetown, George Town, Penang

Reviews

7.4

Good

Rating 10 - Excellent. 20 out of 72 reviews" "
Rating 8 - Good. 23 out of 72 reviews" "
Rating 6 - Okay. 21 out of 72 reviews" "
Rating 4 - Poor. 5 out of 72 reviews" "
Rating 2 - Terrible. 3 out of 72 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
This time ok only. Room too close to some powering machine motor very noisy. The rest ok
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room is lovely with wood floors and tiles in bathroom and corridors . The furniture is real wood and i loved it. I will definitely stay there again. Location was convenient as I was there for work two blocks away.
Stayed 1 night in Jan 2020
Response from Vignes on 29 Jan 2020
Dear Valued Guest, Thank you so much for the wonderful feedback. Looking forward of welcoming you back to The Chambers Hotel Penang!

8/10 Good

Verified traveller

Liked: Cleanliness
I just need a clean room for the night, so was fine for me. Also, nicely located near the waterfront
Stayed 1 night in Aug 2019
Response from Vignes on 2 Oct 2019
Thank you for your review. Hope you enjoyed your stay with us!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price
I picked this place because of it's location in Georgetown and the pictures they provided in the hotel bio. Those pictures had to have been taken about 15 years ago because the room didn't look exactly as it did in the pictures. I will say had the room been in good condition, it would look like a decent room with a lot of character. Unfortunately the room was run down and in need of refurbishment. All the furniture including the safe was damaged as shown in the pictures. The bathroom had moisture damage on the ceiling as well. The room had beautiful hardwood floors but it was so slippery I could skate on the floor with my bare feet. The room was full of mosquitoes and I had to kill about 3 of them but there were still more. To make matters worse, there was a man that worked in the building making a lot of noise. He loitered in the lobby on the couch all day yelling at some woman on speaker phone. I am not exaggerating when I say this man was on the phone ALL DAY... Must have been some really important conversations because at first it didn't seem like he worked there. They advertised a rooftop lounge area at that top of the building but the security guard that worked their refused to let us go up there saying it was closed. Definitely false advertisement in their hotel ad and you can get something a lot better for the price they charge.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Feb 2019

6/10 Okay

David seow

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad check in experience
Very bad check in service when I reach hotel at 2am. The person Don't know how to link the system with website. Kept asked me to paid full amount that I already paid online. No people come and solve the problem due to cleaner and front desk same person. The person unexperience for system. My check in time for wasted about near 1 hour.
Stayed 2 nights in Dec 2018

6/10 Okay

K.S, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It seems not to be 4-star hotel. there are dusts on room’s floor, and outside is always noisy due to crowded cars, even in midnight.
Stayed 1 night in Nov 2018

8/10 Good

Selene, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay, just that no place for parking
Stayed 2 nights in Oct 2018

2/10 Terrible

Paul, Phuket,Thailand.

Disliked: Cleanliness, property conditions & facilities, room comfort
Dont stay here,full of vermin.
Very run down,no internet because of heritage area.Was going to take photos of vermin fighting in the room,just couldnt check out fast enough,and find new hotel.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Lawvin

Good location.
The stay was fine but nothing special. The bed made noises, and the shower was plugged. The room is spacious and it’s in a great location. It does the job!
Stayed 2 nights in Aug 2018

4/10 Poor

brett

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
wi-fi unusuable in room. water damage in ceiling multiple places. hole in ceiling with drops of water on the floor.
Stayed 1 night in Aug 2018

8/10 Good

Vin, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Difficult to find parking during day time. Other than that its a very nice place to stay
Stayed 1 night in Aug 2018

8/10 Good

TAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Close to Langkawi ferry. A 5 - 10 minute walk. Entrance to hotel a little tricky to find as it’s a narrow door and then up some stairs to reception. Hotel is not wheelchair accessible (from main entrance at least). Reception doesn’t take credit cards and if you have pre-paid for your accommodation you will be asked to pay a deposit in cash which they will return to you when you check out. The hotel does not contain a restaurant or bar but there are close-by outside options. Including, unfortunately, a karaoke bar that is quite audible from your room. Sometime after midnight, things quieter down. The hotel needs a little paint in the common areas and our room had peeling paint in places and water stains and damage to the ceiling plaster. The room furniture needs a little TLC with for example knobs missing from a dresser. There’s no serviceable WiFi in the hotel and little of interest to traveler on the TV as There was no active subscription to the premium (read not local Malay) channels eg HBO, BBC, Discovery. If you have time to kill, you’ll have to go out for entertainment. Also worth noting there is no mosquito netting over the bathroom window — which is permanently open to the outside. I would recommend keeping the bathroom door closed at night. All that being said, the room and linens were very clean. The reception staff were bright and personable. For an overnight stay, Chambers Hotel is acceptable.
Stayed 1 night in May 2018
Response from Vignes on 22 May 2018
Dear Valued Guest, Thank you for your feedback. We will try our best to improve on the mentioned issues.

10/10 Excellent

Shafiq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't judge a 📙 by its cover...
Everything was superb... Easily to access to all places... U will be amazed when u enter the room... Totally different from what you are expecting.. Totally worth it... With the price of the room, u can't get it anywhere else...
Response from Vignes on 10 May 2018
Thank you so much for the wonderful comments.Hope you enjoyed your stay with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
The staff are friendly, the room is clean, spacious, and as you enter, you'd be greeted with a refreshing smell of citronella which helps in relaxation. This boutique hotel is very well equipped. It even has a safe box for those who needs it. The staff are friendly and the location is amazing. The cafe below serves amazing cakes. Quite a number of museums are within walking distance of this Hotel. This hotel is also just 2 minutes walk from where I need to go for work. So it's all good. I will definitely recommend this hotel and I would book again in the future.
Stayed 1 night in Apr 2018
Response from Vignes on 27 Apr 2018
Thank you so much for the wonderful comments.Hope you enjoyed your stay with us!

8/10 Good

YH, Singapore

Liked: Cleanliness, staff & service, room comfort
Decent hotel
Located at the edge of Georgetown, it's close to a few places of interest and, for meals, there are a 7-11, a Subway and a cafe called Constant Gardener Coffee next door, and a restaurant inside that opens till midnight. The receptionist was helpful and friendly, and the check in process was smooth and efficient. The room was spacious and nicely furnished, but was rather dim. They definitely tried to remedy the mosquito infestation mentioned in previous reviews, but the three repellents in the room and the mosquito coils burning in the lobby still failed to completely prevent them from staying in the rooms. It was not pleasant to go to bed only to find a mosquito chilling on the pillow. Since the source is outside, there really isn't any other way to solve this problem as far as I know. By the way, the repellents also used up most of the available power outlets in the room, leaving just two for use, one of which was rather inconveniently located behind the couch. They also reduced the noise from outside with all the layers of windows but the occasional bass from somewhere nearby can still be heard at night, not to mention the general traffic noise given the proximity of the windows to the roads.
Stayed 2 nights in Apr 2018
Response from Vignes on 19 Apr 2018
Thank you for the wonderful comments.For all the problems mentioned, we will trying our best to rectify soonest possible. Thank you once again for your lovely comments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very polite Nice room,comfortable & very clean.
Response from Vignes on 2 Apr 2018
Thank you so much for your wonderful comments. Hope you enjoyed your stay with us.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large, comfortable room
Located on the edge of Georgetown, the hotel is about 10 mins walk from the ferry terminal if you are coming from the mainland. We stayed overnight before leaving for Singapore in the morning. The hotel itself is in a heritage building with nicely restored features, although there was a slight damp smell in the corridors. I believe there is an attached restaurant on the rooftop although it is very close to the Little India area and Chulia Street, both of which offer a plethora of tasty and budget-friendly local food options. Georgetown itself is very picturesque, and worth spending at least a few hours in. The room was extremely spacious, with a huge bed and sofa. There is a 7-11 just below the hotel if you need snacks and drinks.
Stayed 1 night in Feb 2018
Response from vignes on 12 Mar 2018
Thank you for taking the time to write your review of our property, your comments are very much valued

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value in a great location
A great unexpected find. Room was spacious and well appointed. Nice antique furniture. Good-looking bathroom. Only bad thing were the mosquitoes. Room can be noisy because of the street it faces.
Stayed 1 night in Feb 2018
Response from Vignes on 18 Sept 2018
Thank you for taking the time to write your review of our property, your comments are very much valued. We are trying our best to get rid of the mosquitoes. We really appreciate your comments.Look forward to seeing you on your next trip

6/10 Okay

William

Liked: Cleanliness, staff & service, room comfort
Central hotel opposite Esplanade area
Looking for a hotel for a weekend in Penang and this was recommended by a friend. Overall a good place to stay with the benefit of nearby amenities
Stayed 2 nights in Feb 2018
Response from Vignes on 12 Feb 2018
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Our commitment to investing in our property will continue to make our guest happy. Thank you again, and we look forward to seeing you on your next trip

6/10 Okay

S., Hongkong

Disliked: Cleanliness, room comfort
Nice room but full of mosquitos and traffic noise!
Room is very specious ok comfortable; strong cold A/C. New LED tv with satellite box. But the big problem this guesthouse is full of mosquitos! After enter the room spend 20mins killing more than 15-20 mosquitos! Receptionist provide bug spray but it’s not safe to use before sleep! The main road outside is traffic noise non stop all night, hard to sleep. Disappointing experience given the nice decor.
Stayed 1 night in Jan 2018
Response from Vignes on 12 Feb 2018
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. We care trying our best to get rid of the mosquitoes Thank you again, and we look forward to seeing you on your next trip

10/10 Excellent

Lynne, Portland, Oregon USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable in a Great Location
My husband, 13 year old daughter and I stayed at the Chambers for 5 nights and we were very pleased with our stay there. I had initally booked 3 nights, checking in Dec 30, 2017 and checking out Jan 2, 2018 but after our first night we were so happy with the hotel, location, and staff that we asked to stay 2 more nights. The room was large and had a big window that faced the ocean (partial view) and a big grassy public area called the Padang Kota Lama, Fort Cornwalis is across the street and 2-3 minute walk to Little India, 5 min walk to Kwan Yin temple, 7-10 min walk to Chulia St. There is WiFi in the room but very sluggish at times, we went to the Constant Gardener coffe shop right downstairs for WiFi and coffee which worked out great. The hotel is small and charming, the staff was kind and attentive. There was one staff person who spoke very good English and was a great resource for activities, buses, taxi in Penang. Also if you ask, the hotel will do laundry, during our stay 8 RM (about 2 USD) per kilogram, which I thought a good price for not having to lug laundry around to find a cheaper place. I gave the laundry to the person at the front desk about 9 am and we received it that same evening. Overall I highly recommend The Chambers.
Stayed 3 nights in Dec 2017
Response from Vignes on 17 Jan 2018
Thank you for your wonderful review.Hope you had a great time with us. Thank you for staying with us and hope to see you again!

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice location, friendly staff, reasonably price
We booked a family room for 3 nights. There are 2 queen-size beds and big bathroom. The staff there is very friendly. We're very happy with the service and the room. It's beyond our expectation. There is only one small thing; the floor in our room is quite dusty.
Stayed 3 nights in Jun 2017

10/10 Excellent

YN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
excellent

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!!!
Room is big compared to others hotel. Very easy to find just at the roadside. Fell in love the room decoration seems like classic but exclusive. The staff also friendly.

6/10 Okay

Col & Cath, Australia

Liked: Staff & service
Handy hotel close to facilities in Georgetown
We stayed for a week and overall were pleased with the experience

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
The size of room is superb big compared to others hotel. Love the furniture in the room like classic but exclusive. Location easy to find just near roadside.

10/10 Excellent

Tamil Eniyan, Bangalore, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel for the price in a good location
I stayed in chambers for 2 weeks, when i reserved it, i was reading mixed reviews about the hotel, i wasnt expecting it to be very good. But to my surprise, The Chambers hotel was one of the best ones i have ever stayed, considering the price. The hotel staff were very friendly, they helped me every time when i need something. The hotel was very clean, The room was spacious enough with a 40 inch TV, minibar etc.. its located close the sea, though there is no sea view from the hotel window, the seashore just 5 mins walk . I would definitely recommend this hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Medium hotel nearest the jetty point (Penang-Langkawi)

10/10 Excellent

Yuyu, MY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Been upgraded to family room with two king beds. Rooms was extremely big for us. The bed was so comfy clean n yeah i couldnt leave it! The bed was so gooood!

6/10 Okay

SI ANN

Liked: Staff & service
Disliked: Cleanliness
The room seems fine but if I look at it carefully , the shower & the mini blinds are very dirty ! The next morning I noticed my face was full insects bites perhaps bed fleas ...

6/10 Okay

iz, kuala lumpur

Liked: Room comfort
spacious but few things could be improved
great room in term of space.great shower..lovely bed and sofa however it could be better by emphasizing on dusting.found left drinks in the minibar fridge during checked in.rubbish was not cleared on the nextday of hkp service.lots of mosquitoes during night time.

2/10 Terrible

Han, SG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbelievable Stay.
I am writing to inform about the stay in the hotel. -there is no housekeeping -my room was not dusted -bed sheets was not even changed with red stains -one light blown off since day 1 and no one bat an eye -no astro connection for 4 days(means no tv to accompany you) -internet connection was a internet disconnection at all time -staffs do not bother to check with upper management and wait for next shift to handle -everyday been a routine feedback given to them but no one handle

8/10 Good

SL

Liked: Room comfort
Disliked: Cleanliness
convenient, comfortable king bed and spacious room
Poor Wifi, had ask for room service, but not done, room cleaning was not well done. Car has to park at roadside and no lift. However, the hotel is like family business, can have flexible check out time, more relax, no need to worry about late charge penalty. The staffs will help you to carry up/down your luggage.

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Gem that needs a professional to cut and polish
We loved the decode, the roominess and location, but we booked a huge comfy room too enjoy It, sadly the cable tv bill was unpAid so we had no TV for a historic event that political junkies world wide had planned for. A 48 inch tv with no reception for 3 days was just sad. In the end the interior designers and developers deserve a round of applause, but the services that would make it liveable are seriously lacking or management just doesn't have it.

6/10 Okay

chan , kuala lumpur

Disliked: Cleanliness, property conditions & facilities
Parking issues despite great central location
Don't expect boutique style comforts..there was not even a complimentary bottle of water and the showers were covered in mould but having said that upon asking was spotlessly cleaned by the staff..friendly old school staff at night that were informative about the street level council parking-was v helpful the old school uncle..the parking like I said is a major issue, you may need to drive around a few rounds to find a park ESP during the day,,Either that or as the lady at the durin desk told me parking easier after 5pm

4/10 Poor

ElCedrico, NZ

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not what was expected.
The good: Owner of the hotel was quite friendly. Helped us organise a taxi and let us leave our bags in reception after checking out. The room had some beautiful furniture. The bad: Not what was advertised. No free mini bar, no bottled water. No coffee making supplies. No slippers. No daily housekeeping. All of this was advertised when I booked. The room wasn't clean and even had rubbish left in the drawers. Also a bar underneath us played crazy loud music every night until 3am. So much base. The bar isn't run by the hotel so I guess not much they can do. The hotel does need to change its price and advertising though. Basically fraud.

8/10 Good

Atish, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel with a great location
Good Hotel, Clean Rooms and Good Beds. The room was pleasant and big enough. The Shower was not working very well - low water pressure. There was no Room Service Menu or other fancy options provided. This hotel is located just next to Little India and near the Trick Art Museum which made it easy to roam around. Would recommend this hotel.

10/10 Excellent

suraiya, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel!
The location is the real plus of the hotel if you want to be in the middle of heritage area. The hotel room was clean, well designed, spacious and bed really comfortable. Value for money!

6/10 Okay

radzi, riyadh

Liked: Room comfort
Good location
Walking distance to the interesting place in Georgetown area or Padang Kota lama.. No parking space for customer having a car need to find any nearby parking space

8/10 Good

Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel nearby the DUN and Courts
Pleasant hotel with accommodating staffs. The counter staff was very nice whenever I approach him for assistance with the room.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Large room but awful service
If you are looking for a big room and tv then this place is it - but that is all. The room does NOT come with toiletries or mini bar items as promised and house cleaning only empties the trash and restocks the toilet paper. We didn't even get soap until the second day. We asked and they said they do not provide and that hotels.com was not updated yet. When we arrived they tried to give us the deluxe room (queen bed) although we paid for a premier room (king bed), then made us feel bad that they had to rearrange things to accommodate us. Service is awful and they sincerely don't want you to bother them. It's unfortunate because it could be a spectacular hotel.

8/10 Good

William, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy our stay at the CHAMBERS
We spent sometime locating the main entrance to the hotel. Is kind of hidden with no sign board as the check-in counter was up a flight of curve stairs on the first floor. The room is spacious and clean. Toilet and shower is clean with good running of hot water. Bed is comfortable with one additional pillow. Location is good. Free shuttle bus bus stop is just 4 mins walk. 711 store is on the ground floor. Reception is helpful with queries. Free WIFI is slow and at time die. Loud music blast from the PUB on ground floor can be disturbing for those early sleeper. Overall, I recommend to those who are looking for a reasonable price hotel to give a try.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy stay
Very spacious and comfortable rooms.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Excellent hotel with confused staff
Physically this new hotel is an excellent example of Colonial style restoration with large, clean & comfortable room. Pityfully, the staff didn't live up to the hotel's reputation. As much as they intended to help with their friendly manners, they were not well-trained. Lots of confusions & miscommunications, even between the morning, evening & night shifts. I had called a week ahead to ask about the availability of an extra bed & so I reserved with an extra bed. Upon arriving, the staff was clueless about it. Long story short, turns out the hotel doesn't have an extra bed, only a sofa bed. Even then, it wasn't made up & there wasn't any blanket available/lprovided. I had to persuade the staff to get the blanket from the show-room. I wonder how this hotel earned its 4 stars?

10/10 Excellent

Cloud, Subang Jaya, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort Room and Nice Service
During my wife and my departure at the reception counter, one of the staff (it was a guy, forgot the name) found out thru system that we had cancelled our booking. I was surprised and shocked how this would happened, we just changed the date, not cancelled. The guy quickly calm us down and do his best to find out the problem and at last luckily, they still have empty room for us. Without further delay, another girl called Mary, brought us to our room and asked us to wait at door side. She quickly opened up all the room lights and air-cond for us. Furthermore she explain to us all the refreshment in the room including those in fridge was free of charge. Lastly she even run back reception counter and delivery to door for the hotel WiFi info. The room was comfort and nice, the space in the room was just nice. Especially like their hotel service, I'm quite satisfied with that. Special thanks to the guy and Mary for warm and nice service. Keep it up.

8/10 Good

Elizabeth, Gold Coast Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting decor hotel
This hotel is a lovely restored Colonial building and my room was nice and large. The provisions were very good in the room and the bed was comfortable. I have mobility problems and the stairs up to reception were hard for me so if you have mobility problems be aware that there is no lift.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location/value hotel
Great location for sight seeing and restaurants. Friendly staff and good value for size of room.