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Hard Rock Hotel Penang

Photo gallery for Hard Rock Hotel Penang

Featured image
On the beach, white sand, beach cabanas, sun-loungers
Outdoor pool
Water slide
Outdoor pool

Overview of Hard Rock Hotel Penang

Hard Rock Hotel Penang

5 out of 5

4.3/5 Excellent

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Batu Ferringhi Beach, George Town, Penang, 11100

Explore the area

  • Popular LocationKOMTAR67 min drive
  • Popular LocationPenang City Hall67 min drive
  • Popular LocationQueensbay Mall76 min drive
  • AirportPenang (PEN-Penang Intl.)81 min drive

Choose dates to view prices

About this area

George Town

Located in George Town, Hard Rock Hotel Penang is on the beach. Penang Hill and Muka Head Lighthouse are local landmarks, and some of the area's attractions include Penang Cultural Center and ESCAPE Adventureplay. Travelling with kids? Consider PKSA Penang Water Sports Centre, or check out an event or a game at City Stadium. Take the opportunity to explore the area for outdoor excitement like mountain biking.

What's nearby

  • Ferringgi Beach - 1 min walk
  • Tropical Spice Garden - 14 min walk
  • KOMTAR - 67 min drive
  • Penang City Hall - 67 min drive
  • Queensbay Mall - 76 min drive

Getting around

  • Penang Sentral - 87 min drive
  • Penang (PEN-Penang Intl.) - 81 min drive

Restaurants

  • Starz Diner — 1 min walk
  • Pizzeria — 1 min walk
  • Enca Cafe & Restaurant - 3 min walk
  • Boatman's - 6 min walk
  • Living Room Cafe Bar and Gallery - 7 min walk

About this property

Hard Rock Hotel Penang

5-star beach resort with a full-service spa
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Penang's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. All 250 rooms feature thoughtful touches such as bathrobes and slippers, plus free WiFi, free wired Internet and LED TVs with satellite channels. Other amenities available to guests include 24-hour room service, DVD players and minibars.
Hard Rock Hotel Penang offers 250 forms of air-conditioned accommodation with DVD players and minibars. 50-inch LED televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Rock Spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 6:30 AM–11 AM: MYR 56 for adults and MYR 28 for children
  • 2 restaurants and 1 coffee shop
  • 1 beach bar, 1 swim-up bar, 1 poolside bar and 1 bar/lounge
  • 24-hour room service

Things to do

  • Bike rentals
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Playground

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Malay

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Reflexology
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 50-inch LED TV
  • DVD player
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older
For more details, please contact the property using the information on the booking confirmation
Guests must present proof of Low-Risk, No Symptom Status on their MySejahtera mobile app at check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: MYR 56 for adults and MYR 28 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts debit cards, debit cards, debit cards, debit cards and debit cards
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's Kids Club is open only to children ages 4-12 years old.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hard Rock Hotel Penang
Hard Rock Hotel Penang George Town
Penang Hard Rock Hotel
Hard Rock Penang George Town
Hard Rock Hotel Penang Batu Ferringhi
Hard Rock Hotel Penang Resort
Hard Rock Hotel Penang George Town
Hard Rock Hotel Penang Resort George Town

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 472 out of 996 reviews
5 - Excellent 47%
Rating 4 - Good. 394 out of 996 reviews
4 - Good 40%
Rating 3 - Okay. 91 out of 996 reviews
3 - Okay 9%
Rating 2 - Poor. 21 out of 996 reviews
2 - Poor 2%
Rating 1 - Terrible. 18 out of 996 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean, and superb stay!
Stayed 2 nights in Oct 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities
Stayed 2 nights in Apr 2021

4/5 Good

Travelled with family
Liked: Cleanliness, room comfort
Good with some exceptions
Good hotel but you need to realized that you would have to compromise some of your 5 star expectations. It is a very family friendly hotel, with great pools and slides for kids. Due to Covid-19 the hotel takes really good measures to keep you safe: they sanitize all arriving luggage, check everyone's temperature daily, make all wear masks. On the other side due to it they do NOT have daily room cleaning by default (and it is a 5 star hotel). You must ask about it at the reception, and they don't tell this to you in advance, nor there is any sign about it. It took us 2 days to realise it. The rooms are equipped with either king size bed or single beds (approx 120 cm wide). So double beds (as mention when you book it) are NOT vailable. It was sensitive for me as we were travelling as a family of 3 and ended up renting an extra bed. The food is good but shall you decide to order in the lobby or to the pool most of it will be served in a paper box, sort of fast food style. There are no bathrobes in rooms and the sign hidden inside of the wardrobe says you must ask for it specifically. I had shower broken in my room and ask 4-5 times during 2-3 days to have it fixed, never happened. In some corridors there is steady smoke smell even though smoking is prohibited in rooms. The beach with great white sand is just outside of hotel gate with the sea only 50 meters away. Overall it is a good hotel, which used to be 5 star sometime ago.
Stayed 5 nights in Jan 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard Rock never disappoints. It’s a great place for family holiday
Stayed 1 night in Dec 2020