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Hotel Equatorial Penang

Photo gallery for Hotel Equatorial Penang

Featured image
Outdoor pool, open 7:00 AM to 9:00 PM, free pool cabanas, pool umbrellas
Outdoor pool, open 7:00 AM to 9:00 PM, free pool cabanas, pool umbrellas
Outdoor pool, open 7:00 AM to 9:00 PM, free pool cabanas, pool umbrellas
Balcony

Overview of Hotel Equatorial Penang

Hotel Equatorial Penang

5 out of 5

4.2/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Free airport shuttle
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
1 Jalan Bukit Jambul, Bayan Lepas, George Town, Penang, 11900

Explore the area

  • Popular LocationPenang International Sports Arena4 min drive
  • Popular LocationQueensbay Mall6 min drive
  • Popular LocationSnake Temple6 min drive
  • AirportPenang (PEN-Penang Intl.)7 min drive

Choose dates to view prices

About this area

George Town

Hotel Equatorial Penang is located in Bayan Lepas, a neighbourhood in George Town, and is in the business district and near the bay. Penang Hill and Suffolk House are local landmarks, and travellers looking to shop may want to visit Queensbay Mall and TESCO. Travelling with kids? Consider Kidland Penang, or check out an event or a game at Penang International Sports Arena.

What's nearby

  • Penang International Sports Arena - 4 min drive
  • Queensbay Mall - 6 min drive
  • Snake Temple - 6 min drive
  • Penang State Mosque - 9 min drive
  • Kek Lok Si Temple - 14 min drive

Getting around

  • Penang Sentral - 20 min drive
  • Penang (PEN-Penang Intl.) - 7 min drive

Restaurants

  • Nada lama — 1 min walk
  • The View — 1 min walk
  • Double Good Restaurant - 3 min drive
  • 2f+ Coffee By Yellow House - 3 min drive
  • Ruyi Delights - 3 min drive

About this property

Hotel Equatorial Penang

Family-friendly George Town hotel in Bayan Lepas with 5 restaurants
5 restaurants, an outdoor pool and a fitness centre are available at this hotel. Free WiFi in public areas is provided, as well as free self parking, a free airport shuttle and a free shopping centre shuttle. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. All 413 soundproofed rooms feature pillowtop beds and 24-hour room service. Comforts include premium bedding and pillow menus, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Hotel Equatorial Penang offers 413 forms of accommodation which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with premium cable channels.

Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 6 treatment rooms and outdoor treatment areas. Services include hot stone massages, facials, body scrubs and detox wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, covered self-parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Free return airport shuttle from 5 AM to 6 PM
  • Airport shuttle at scheduled times
  • Free local area shuttle
  • Free shopping centre shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: MYR 55 for adults and MYR 34 for children
  • 5 restaurants and 1 coffee shop
  • 1 swim-up bar, 1 poolside bar and 1 bar/lounge
  • 24-hour room service

Things to do

  • 18 holes of golf
  • 2 outdoor tennis courts
  • Aerobics classes
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Golf driving range
  • Outdoor pool
  • Racquetball/squash
  • Sauna
  • Spa services
  • Hot tub
  • Steam room
  • Tennis

Family friendly

  • Children's pool
  • Free area shuttle
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf cart
  • Golf privileges (optional)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Indonesian
  • Malay

Business services

  • Computer station
  • Conference centre
  • Meeting rooms 19

Outdoors

  • Free pool cabanas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Detox wraps
  • Facials
  • Massage - hot stone
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Lever door handles
  • Phone accessibility kit
  • Raised toilet seat
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Couples dining
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • TV channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

The check-in location differs from the property location; to check in, go to Equator Club Lounge
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for MYR 150.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 200 per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 55 for adults and MYR 34 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 7:00 AM to 9:00 PM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Equatorial Hotel
Equatorial Hotel Penang
Equatorial Penang
Equatorial Penang Hotel
Hotel Equatorial
Hotel Equatorial Penang
Hotel Penang Equatorial
Penang Equatorial
Penang Equatorial Hotel
Penang Hotel Equatorial
Equatorial Penang Bayan Lepas
Hotel Equatorial Penang Bayan Lepas
Hotel Equatorial Penang George Town
Equatorial Penang George Town
Hotel Equatorial Penang Bayan Lepas
Equatorial Penang Bayan Lepas
Hotel Equatorial Penang Hotel
Hotel Equatorial Penang George Town
Hotel Equatorial Penang Hotel George Town

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 198 out of 440 reviews
5 - Excellent 45%
Rating 4 - Good. 175 out of 440 reviews
4 - Good 40%
Rating 3 - Okay. 47 out of 440 reviews
3 - Okay 11%
Rating 2 - Poor. 18 out of 440 reviews
2 - Poor 4%
Rating 1 - Terrible. 2 out of 440 reviews
1 - Terrible 0%

4.3/5

Cleanliness

4.2/5

Staff & service

4.4/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Environment is very beautiful and room is very clean
Stayed 2 nights in Jan 2021

4/5 Good

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It would great if the management could seriously look into the compliance of wearing a proper outfit to the pool.
Stayed 2 nights in Dec 2020

5/5 Excellent

Stayed 2 nights in Dec 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb service from the staffs Well maintained Limited Breakfast choice
Stayed 2 nights in Dec 2020

3/5 Okay

Liked: Cleanliness
Disliked: Staff & service
Disappointed with the stay
Overall it was satisfactory. But for a 5 star hotel, they are really below mark. I think the service providers did their best within their means but there could be lack of proper supervision, management and leadership in this hotel. Rooms were clean, bathroom was clean, but the restaurant service was poor and also during breakfast time. Eg the waiter used his hand during toasting the bread. Also I gave the ice pack (used to store some special medicine while travelling) to be kept in the freezer as there was no freezer in the room. The refrigerator was inadequate to keep the ice pack cold. On the 4th day when I got it back, the ice pack had already melted as they did not put it in the freezer. The instruction that I gave to the Duty Manager (Farish) was not complied with. It was quite shocking. I would not recommend this hotel as a 5 star hotel mainly due to poor service and the attitude of the staff at the front desk who did not show the due care when I complained about the ice pack. I got the answer “the management having meeting”. I expected as least someone from the management should quickly come up to hear my complain when it is fresh. Feedback like this was very useful to the hotel but they lost the opportunity.
Stayed 3 nights in Dec 2020