Title: Merchant Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Merchant Hotel Downtown George Town's modern retreat offers a peaceful terrace, local dining, and urban convenience - a perfect base for exploring the city center. ## Photo gallery for Merchant Hotel ![View from property - Merchant Hotel (George Town)](https://images.trvl-media.com/lodging/12000000/11680000/11673200/11673172/cf9af21a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby sitting area - Merchant Hotel (George Town)](https://images.trvl-media.com/lodging/12000000/11680000/11673200/11673172/ad95df76.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily continental breakfast (MYR 30 per person) - Merchant Hotel (George Town)](https://images.trvl-media.com/lodging/12000000/11680000/11673200/11673172/6798720c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive Double Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace - Merchant Hotel (George Town)](https://images.trvl-media.com/lodging/12000000/11680000/11673200/11673172/a8bc2e88.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily continental breakfast (MYR 30 per person) - Merchant Hotel (George Town)](https://images.trvl-media.com/lodging/12000000/11680000/11673200/11673172/1063601e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Merchant Hotel places travelers in Downtown George Town's heart. Relax on the charming terrace with the morning paper. Enjoy local flavors at the on-site restaurant. Free in-room WiFi, self parking, and multilingual staff ensure an effortless stay. ## Reviews 7.6 Good ## Popular amenities - Parking included - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available - Business services ## Room options ### Check availability for these dates Tonight [Jan 12 - Jan 13](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=11673172&PinnedHotelID=11673172&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=11673172&PinnedHotelID=11673172&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 13 - Jan 14](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=11673172&PinnedHotelID=11673172&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=11673172&PinnedHotelID=11673172&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=11673172&PinnedHotelID=11673172&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=11673172&PinnedHotelID=11673172&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=11673172&PinnedHotelID=11673172&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=11673172&PinnedHotelID=11673172&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 13 of 13 rooms ### View all photos for Deluxe Double Room, 1 King Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/12000000/11680000/11673200/11673172/fa66679c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 King Bed ### Highlights Air conditioning Connecting rooms available LCD TV Private bathroom Shower/bath combination Hairdryer Bidet Minibar - 226 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Executive Twin Room, 2 Single Beds ![Executive Twin Room, 2 Single Beds | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/12000000/11680000/11673200/11673172/0069c4fd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Twin Room, 2 Single Beds ### Highlights Air conditioning Connecting rooms available LCD TV Private bathroom Shower/bath combination Hairdryer Bidet Minibar - 247 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Deluxe Twin Room, 2 Single Beds ![Deluxe Twin Room, 2 Single Beds | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/12000000/11680000/11673200/11673172/7c0eb417.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room, 2 Single Beds ### Highlights Air conditioning Connecting rooms available LCD TV Private bathroom Shower/bath combination Hairdryer Bidet Minibar - 226 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Executive Double Room, 1 King Bed ![Executive Double Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/12000000/11680000/11673200/11673172/89b9b339.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double Room, 1 King Bed ### Highlights Air conditioning Connecting rooms available LCD TV Private bathroom Shower/bath combination Hairdryer Bidet Minibar - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Double Room ![Deluxe Double Room | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/12000000/11680000/11673200/11673172/2a720278.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Air conditioning Connecting rooms available LCD TV Private bathroom Shower/bath combination Hairdryer Bidet Minibar - 269 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room ![Deluxe Room | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/12000000/11680000/11673200/11673172/7666206b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Air conditioning Connecting rooms available LCD TV Private bathroom Shower/bath combination Hairdryer Bidet Minibar - 269 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe King ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/12000000/11680000/11673200/11673172/d25715fd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King - Sleeps 2 ### View all photos for Deluxe Twin ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/12000000/11680000/11673200/11673172/5d79f664.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin - Sleeps 2 ### View all photos for Executive King ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/12000000/11680000/11673200/11673172/fed1baeb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive King - Sleeps 2 ### View all photos for Executive Twin ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/12000000/11680000/11673200/11673172/403bbf25.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Twin - Sleeps 2 ### View all photos for Kid M Space Deluxe King Room ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/12000000/11680000/11673200/11673172/5c9126d8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Kid M Space Deluxe King Room - Sleeps 2 ### View all photos for Safari Deluxe King Room ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/12000000/11680000/11673200/11673172/c12c9f4b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Safari Deluxe King Room - Sleeps 2 ### Kids Friends Room - Sleeps 2 ## You may also like Ad ![Executive lounge](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/102000000/101570000/101564300/101564233/4badd21f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Penang Marriott Hotel Downtown George Town - Pool - Kids’ pool - Parking included - Free Wi-Fi 9.6 Exceptional 111 reviews £128 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/George-Town-Hotels-Penang-Marriott-Hotel.h101564233.Hotel-Information?chkin=2026-1-18&chkout=2026-1-19&rm1=a2®ionId=6023813&destination=George Town&destType=MARKET&latLong=5.415068,100.334655&searchId=eff1e762-6e6b-4201-b73f-aac2faca45fc&top_cur=GBP) Ad ![Apartment, 1 Double Bed | View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/103000000/102190000/102188200/102188111/886bdc82_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Marriott Executive Apartments, Penang Downtown George Town - 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Free Wi-Fi - Parking available - Housekeeping £27 includes taxes & fees 13 Jan - 14 Jan [](https://www.expedia.co.uk/George-Town-Hotels-Swing-Pillows-At-Penang-Road.h122300114.Hotel-Information?chkin=2026-1-13&chkout=2026-1-14&rm1=a2®ionId=6023813&destination=George Town&destType=MARKET&latLong=5.415068,100.334655&searchId=eff1e762-6e6b-4201-b73f-aac2faca45fc&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGeorge-Town-Hotels-Merchant-Hotel.h11673172.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGeorge-Town-Hotels-Merchant-Hotel.h11673172.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C5.42111%2C100.33340&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=bie09Om5CWHVqoAQlsHqxagqTEY=) 55 Jalan, George Town, Penang, 10000 #### What's nearby - Cheong Fatt Tze Mansion \- 2 min walk \- 0.1 miles - Georgetown UNESCO Historic Site \- 3 min walk \- 0.2 miles - KOMTAR \- 12 min walk \- 0.7 miles - Swettenham Pier Cruise Terminal \- 17 min walk \- 0.9 miles - Gurney Drive \- 3 min drive \- 1.7 miles #### Getting around - Penang Sentral - 29 min drive - Penang (PEN-Penang Intl.) - 28 min drive #### Restaurants - ‪Kirishima Japanese Restaurant - ‬2 min walk - ‪Kheng Pin Cafe 群宾茶室 - ‬1 min walk - ‪Goh Swee Kee Restaurant (吳瑞記菜館) - ‬1 min walk - ‪东海岸海鲜烧鱼 East Coast Grill Seafood - ‬2 min walk - ‪The Lighthouse Cafe and Bakery - CLOSED - ‬1 min walk ## About this property ### Merchant Hotel Hotel near KOMTAR Located close to Swettenham Pier Cruise Terminal and Gurney Drive, Merchant Hotel provides a terrace and a restaurant. Guests can connect to free in-room WiFi. Other perks at this hotel include: - Free self-parking - Continental breakfast (surcharge), multilingual staff and a 24-hour front desk - A front desk safe, free newspapers and luggage storage Room features All 93 rooms have comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks such as free WiFi and air conditioning. More conveniences in all rooms include: - Bathrooms with bidets and shower/bath combinations - 32-inch LCD TVs with satellite channels - Wardrobes/cupboards, electric kettles and daily housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/84000000/83150000/83143000/83142985/2b581ef2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BISHOP HOTEL Downtown George Town - Free Wi-Fi - Air-conditioning - 24/7 front desk 6.0 1 review £32 includes taxes & fees 20 Jan - 21 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=83142985&PinnedHotelID=83142985&HadPinnedHotel=true®ionId=-1&adults=2) ![Grand Hollywood King | View from room](https://images.trvl-media.com/lodging/11000000/10110000/10105700/10105671/7d879e53.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel 19 Penang Downtown George Town - Free Wi-Fi - Restaurant - Air-conditioning - Housekeeping 7.8 Good 86 reviews £29 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=10105671&PinnedHotelID=10105671&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/94000000/93480000/93471000/93470952/w976h1279x0y0-6d3f3ff5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Magazine Boutique Hotel Downtown George Town - 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Parking included - Free Wi-Fi - Restaurant - Air-conditioning 7.8 Good 88 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=30336961&PinnedHotelID=30336961&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Room, 2 Queen Beds | Desk, laptop workspace, free WiFi, bed sheets](https://images.trvl-media.com/lodging/73000000/72050000/72040800/72040758/b22db05c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Georgetown Inn by Sky Hive Downtown George Town - Free Wi-Fi - Air-conditioning 6.6 4 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=72040758&PinnedHotelID=72040758&HadPinnedHotel=true®ionId=-1&adults=2) ![Café](https://images.trvl-media.com/lodging/15000000/14830000/14824400/14824323/90a53bf6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kimberley Hotel Georgetown Downtown George Town - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 7.8 Good 688 reviews £27 includes taxes & fees 13 Jan - 14 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=14824323&PinnedHotelID=14824323&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free uncovered self parking on site - Limited on-site self parking ### Food and drink - Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: MYR 30 for adults and MYR 30 for children - A restaurant ### Restaurants on site - Merchant Cafe ### Conveniences - 24-hour front desk - Free newspapers in lobby - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) - Multilingual staff ### Business services - Meeting room ### Outdoors - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Thin carpet in room - Wheelchair accessibility ### More - 1 building - 11 floors - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bidet - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower/bathtub combination - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - 32-inch LCD TV with satellite channels ### Food and drink - Coffee/tea maker - Electric kettle - Free bottled water - Limited room service - Minibar ### More - Air conditioning - Connecting rooms available - Desk - Iron/ironing board on request - Laptop workspace - Laptop-compatible safe - Mobile key entry ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Early check-in subject to availability An early check-in fee will be charged Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MYR 2.00 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: from approximately MYR 30 for adults and from MYR 30 for children - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Merchant Hotel Penang Merchant Hotel Merchant Penang Merchant Hotel Penang/George Town Merchant Hotel George Town Merchant George Town Merchant Hotel Hotel Merchant Hotel George Town Merchant Hotel Hotel George Town ## Frequently asked questions ### Is Merchant Hotel pet-friendly? ### How much is parking at Merchant Hotel? ### What time is check-in at Merchant Hotel? ### What time is check-out at Merchant Hotel? ### Where is Merchant Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Merchant Hotel Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 8.0 Location ### 8.0 Staff & service ### 6.8 Eco-friendliness ### 7.6 Property conditions & facilities 10 - Excellent 46 8 - Good 102 6 - Okay 44 4 - Poor 10 2 - Terrible 8 ## Reviews ### 8/10 Good #### Bing Kit 19 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities Close to shopping and historical area. ##### Bing Kit Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### SUPHANNEE 7 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities near bus station, food court, 7-11 , happy mart lobby staff she is so friendly. ##### SUPHANNEE ### 4/10 Poor #### Paul 23 Apr 2025 Disliked: Cleanliness, amenities, property conditions & facilities In need of an upgrade. It might have been ok once but is now looking very shaby. Room safe was broken, wet patch on carpet due to leaking ac, rotten bathroom door frame, street noise and shower took an age to run hot. Staff were friendly and did their best. ##### Paul Stayed 2 nights in Apr 2025 ### 6/10 Okay #### BOON KHIM 22 Jul 2022 Disliked: Cleanliness Booked three room request high floor when reservation but all arrange in First floor,the towel disrepair & smelly too. ##### BOON KHIM Stayed 4 nights in Jul 2022 ### 4/10 Poor #### Verified traveller 1 Oct 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Staffs and facilities need upgrading From the start had a bad experience. Ordered 4 rooms online with hotels.com, frontdesk argued with us it was only one room. Had to made an international call to hotels.com to clear things up. Seems the front desk didn't understand the booking we printout/brought with us when it was clear we ordered 4 rooms. Room conditions was pretty bad, bathroom was clogged, etc. The one good thing is that it is located strategically in one of Penang's main tourist site. ##### Verified traveller Stayed 2 nights in Sep 2023 ### 2/10 Terrible #### Philip Puay Koon 17 May 2023 Disliked: Staff & service, property conditions & facilities Booked into 2 rooms on 10th floor which both were warm due to hot spell. But reception not proactive to offer lower rooms until I requested. Because of my complaints and changed rooms 3 times I believe a certain staff took personal action to reconfigure my key every day. Thus, I had reset my key. Hope management will look into my case. ##### Philip Puay Koon Stayed 3 nights in May 2023 ### 8/10 Good #### Low 12 Aug 2024 Liked: Staff & service #### Bilik tak ada tingkap Check in time tak boleh awal mesti pukul 3pm baru boleh masuk, kalau nak see view check in time don't forget bagi tau, saya pun tak tau tak ada view sudah masuk bilik cari tingkap tak ada, turun reception tanya dia kenapa saya booking satu malam dua ratus lebih satu malam pun tak ada tingkap punya kah. Nak minta tukar bilik kata nya tak boleh ##### Low Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### azwani 2 Jul 2023 Liked: Cleanliness, property conditions & facilities สะดวกมาก หาของกินง่าย ใกล้ร้านสะดวกซื้อ ##### azwani Stayed 1 night in Jun 2023 ### 8/10 Good #### James 22 Apr 2022 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities, room comfort #### Old hotel conveniently located It is a dated hotel that has seen better days. Having said that, the service staff is attentive and helpful. Location is good. Carpark is opened in the back. The rooms are old but OK. Beds too soft like the pillows. We heard noise from the karaoke next-door til after 11pm. Then there is the noise from I think the external aircon condenser that's making a lot of humming noise every few minutes for about 15 secs each time. There's no noise from the road. Also didn't hear the prayers from the nearby mosque. ![](https://a.travel-assets.com/ugc/hotel-reviews/C2B6818088DBAF1DF01662267EEE0186E43868241650624345103.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### James Stayed 1 night in Apr 2022 ### 2/10 Terrible #### Phoon 10 Jan 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Bad experience stayed in Merchant Hotel ##### Phoon Stayed 2 nights in Jan 2022 ### 10/10 Excellent #### Mithrra 20 Dec 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities awesome stay ##### Mithrra Stayed 1 night in Dec 2021 ### 10/10 Excellent #### Verified traveller 3 Jul 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ทำเลทีของโรงแรมยอดเยี่ยม ไปไหนมาไหนก็สะดวก ห้องพักกว้างขวางไม่อึดอัด มีน้ำดื่มให้บริการทุกวันๆละ4ขวดเพียงพอ แต่อาหารเช้าน่าจะเปลี่ยนบ้างผมพัก5วันอาหารเช้าซำ้ๆทุกวัน เบื่อเลยครับ ##### Verified traveller Stayed 4 nights in Jun 2019 ### 8/10 Good #### Verified traveller 15 Apr 2019 Liked: Cleanliness, staff & service, property conditions & facilities clean, good air con, location good, good services, friendly. ##### Verified traveller Stayed 1 night in Apr 2019 ### 10/10 Excellent #### Verified traveller 25 Feb 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel Location one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction. ##### Verified traveller Stayed 1 night in Feb 2019 ### 8/10 Good #### Elsie, Sabah 18 Jan 2019 Liked: Cleanliness, staff & service, room comfort Convenient but depend on the purpose of visit there ##### Elsie Stayed 3 nights in Jan 2019 ### 6/10 Okay #### Anonymous 25 Dec 2018 Liked: Room comfort Spacious room with comfy bed. The washroom is dated and the pillow need to be replace. ##### Anonymous Stayed 2 nights in Dec 2018 ### 6/10 Okay #### Kwan Seong 14 Dec 2018 Disliked: Property conditions & facilities, room comfort #### Good for tourism stay Very noisy even can hear loud music in midnight. Somemore the big noise from some temple even at 5am. Check in service super slow but staff attitude good. ##### Kwan Seong Stayed 2 nights in Dec 2018 ### 8/10 Good #### Chee 21 Sept 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fanasty Good location at Penang road foods alot of shops there is free public bus service to comtar centre stay was comfortable ##### Chee Stayed 3 nights in Sep 2018 ### 10/10 Excellent #### kerry, tokyo 10 Sept 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort コンビニエンスストアに近く、レッドガーデンもすぐ真裏にあるため、女性一人旅でも過ごしやすい環境にあってよかった。 ##### kerry Stayed 1 night in Sep 2018 ### 6/10 Okay #### Verified traveller 5 Aug 2018 Recently renovated hotel near old town, Little India, and China Town. While overall comfortable, my room did not have any windows and was located next to air conditioners, thus very noisy. ##### Verified traveller Stayed 1 night in Aug 2018 ### 8/10 Good #### Wpl, Penang Malaysia 19 Jul 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort everything seems perfect, but the air condition is noisy, have to be awared on this ##### Wpl Stayed 1 night in Jul 2018 ### 10/10 Excellent #### Aini, MY 16 Jul 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Easy access. Room & toilet very clean. ##### Aini Stayed 2 nights in Jul 2018 ### 4/10 Poor #### W.William, Singapore 10 Jul 2018 Liked: Cleanliness, room comfort Disliked: Staff & service #### 1 hour check in Every staff just looked at each other and their manager expecting the manager to attend to all guests while they are chatting. By every staff it means 5 or 6 of them in the front desk just not helping with the check in. The entire check in process took 1 hour. Room is reasonably clean and location is good though. The manager tried to be as helpful and polite as possible though. I think the hotel is overstaffwd for no obvious economic reason. Perhaps the cost reduction can be shared with guests if the hotel will. ##### W.William Stayed 3 nights in Jul 2018 ### 8/10 Good #### Verified traveller 30 Jun 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Everything is nice and perfect worth the value for money. The only problem that we encounter is the water heater for our shower that is not so sensitive when we change the temperature ##### Verified traveller Stayed 1 night in Jun 2018 ### 8/10 Good #### Verified traveller 20 Jun 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice and comfortable Nice ##### Verified traveller Stayed 1 night in Jun 2018 ## Expedia's Latest Trends ### Hotels > [Spa Hotels in Isle of Anglesey](https://www.expedia.co.uk/Destinations-In-Isle-Of-Anglesey-Spa-Hotels.0-0-d7873-tSpaHotels.Hotel-Filter-Destinations) > > [Careys Manor & Senspa](https://www.expedia.co.uk/Brockenhurst-Hotels-Careys-Manor-Senspa.h1199411.Hotel-Information) > > [Hotels with Pool in Parga](https://www.expedia.co.uk/Parga-Hotels-Hotels-With-Pool.0-0-d6056493-tHotelswithPool.Travel-Guide-Filter-Hotels) > > [Leonardo Royal Hotel Glasgow](https://www.expedia.co.uk/Glasgow-Hotels-Leonardo-Royal-Hotel-Glasgow.h969759.Hotel-Information) > > [HiltonHotels Hotels in Basingstoke](https://www.expedia.co.uk/Basingstoke-Hotels-Hilton-Hotels.0-0-d4562--bHiltonHotels.Travel-Guide-Filter-Hotels) > > [OKKO Hotels Nice Aéroport](https://www.expedia.co.uk/Nice-Hotels-OKKO-Hotels-Nice-Aeroport.h68057128.Hotel-Information) > > [Westport Serviced Apartments](https://www.expedia.co.uk/Dundee-Hotels-Westport-Serviced-Apartments.h4478588.Hotel-Information) > > [5 Star Hotels in Ambleside](https://www.expedia.co.uk/5Star-Ambleside-Hotels.s50-0-d4270.Travel-Guide-Filter-Hotels) > > [Spa Hotels in Portsmouth](https://www.expedia.co.uk/Portsmouth-Hotels-Spa-Hotels.0-0-d553248634335196573-tSpaHotels.Travel-Guide-Filter-Hotels) > > [Chanalai Garden Resort, Kata Beach](https://www.expedia.co.uk/Karon-Hotels-Chanalai-Garden-Resort.h1111539.Hotel-Information) > > [Hotels in Chișinău](https://www.expedia.co.uk/Chisinau-Hotels.d601844.Travel-Guide-Hotels) > > [Hotels with Hot Tubs in Bolton](https://www.expedia.co.uk/Bolton-Hotels-Hotels-With-Hot-Tubs.0-0-d4576-tHotelsWithHotTubs.Travel-Guide-Filter-Hotels) > > [Maya Beach Resort](https://www.expedia.co.uk/Massa-Lubrense-Hotels-Conca-Azzurra-Resort.h1790445.Hotel-Information) > > [Hotels in De Pijp](https://www.expedia.co.uk/De-Pijp-Amsterdam-Hotels.0-n6052212-0.Travel-Guide-Filter-Hotels) > > [Hotels in Yatton](https://www.expedia.co.uk/Yatton-Hotels.d6050292.Travel-Guide-Hotels) > > [Pensions Madrid](https://www.expedia.co.uk/Madrid-Pensions.d178281-aaPensions.Travel-Guide-Accommodation) > > [Hotels in St Just](https://www.expedia.co.uk/St-Just-Hotels.d6062913.Travel-Guide-Hotels) ### Flights > [Flights from Hounslow (LHR) to Tambopata (PEM)](https://www.expedia.co.uk/lp/flights/lhr/pem/london-to-puerto-maldonado) > > [Flights from Darlington (MME) to Fiumicino (FCO)](https://www.expedia.co.uk/lp/flights/mme/fco/durham-to-rome) > > [Flights from Newcastle-upon-Tyne (NCL) to Auckland (AKL)](https://www.expedia.co.uk/lp/flights/ncl/akl/newcastle-to-auckland) > > [Flights from Aberdeen (ABZ) to Coventry (CVT)](https://www.expedia.co.uk/lp/flights/abz/cvt/aberdeen-to-coventry) ### Cars > [Car hire in Playa Paraiso](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Playa-Paraiso.d6047465.Car-Hire-Guide) ### Packages ### General > [Visit Scarborough](https://www.expedia.co.uk/Scarborough.dx5680) ---