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"Stay was very comfortable. room clean and comfortable . Staff pleasant and helpful. Check in quick."

"the stay was ok. rooms need updated and their fire recently needs to stop being an excuse for any inconvenience."

"I’ve stayed at many embassy suites in my travels, the breakfast at this hotel was ok but not great. The property is beautiful and in a great location."

"The room was clean and the breakfast was good but some of the halls and steps were pretty dirty. Bumble bees on our balcony. The down spouts had a hole and the walkway had water coming in. "

"Older hotel that has not been remodeled or maintained very well. The room had been remodeled, but the entire hotel was is fairly poor condition. Many of the other hotels nearby are much newer and in much better condition and provide daily breakfast, swimming pool, laundry, and more for no much more money."

"Hands-down the best place to stay in Gatlinburg if you want to get away from the hustle and bustle of the Parkway area. The hotel is new with beautiful, modern decor. The moment you step inside you are instantly relaxed. Other things I loved: foot bar in the shower to shave legs, upgraded organic coffee in the room, spa-like bathroom amenities and a wonderful, accommodating staff. This is my go-to hotel if I am ever in Gatlinburg again. "

"Very peaceful stay!"

"Please go spend your money elsewhere! We have to autistic daughters who have an extreme age difference. The room we paid for said online it had 2 twin beds. We got there and it only had one for them to share. I called management and asked to get whatbi paid for sue to our daughters sensory issues and they told me nothing was available. After we left and i asked for a partial refund because we were not given what we paid for as well as the community amenities were not functioning and the ones that were were disgusting, he rufused to give us a resonable refund and stated if i were to have told him our daughters were autistic he would have provided us with a different room. Telling him my daughters are autistic is a violation of the ADA and i dont have to make that known to thembwhen i alteady booked and paid for a room to suit my daughters needs. Absolutely ridiculous. There community pool area was disgusting bandaids everywhere-used ones, spilled drinks that were not cleaned up, pool was so disgustingly dirty you wouldn't see through the water, the steam room and sauna they avertised were out of order. The unitnwe stayed in the fridge barely worked floor boards were split. I have stayed in motels in better condition than this so called resort"

"We really enjoyed having a restaurant and room service. The pool area was very nice. The only thing we was missing was an outdoor pool. We didn’t realize there wasn’t one. The entrance is difficult to find in the dark. We pasted it twice before seeing it. Our stay was great."