Gateway Shopping Center

Great customer service, super clean. The food at the restaurants were superb. Will be returning very soon.

Expectations were higher. I made a double reservation about 3 months prior the actual stay. My mom was visiting from Europe and I only see her once a year. I requested that we stayed in the same floor (I called them right after the reservation) they said that they would try to accommodate our request… they put in the 3rd floor and she was on the 8th floor. Ridiculous.., they gave me a runaround of why this didn’t work. I even tried to have a manager call me the day after we check in… nothing. There were only 2 girls in the front desk that were nice, all the other staff were dismissive and rude. The older woman in the coffee shop was rude, female hostess in the restaurant was rude and lack customer service (manager there was nice) The room we stayed at had a lot of issues, brokenAC, broken balcony door, the bathroom door would not fully close, we were a family of 4 so that was inconvenient. We were put in the laundry floor so we would be woken up very early and I talked to the front desk right away about this but they couldn’t switch our room. The only good 2 things were the beach was right there and the bed was comfortable but overall I do not recommend this hotel. We will never stay here again