Interior

Reviews of Holiday Inn Express Hotel & Suites Gananoque, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 609 out of 1001 reviews" "
Rating 8 - Good. 308 out of 1001 reviews" "
Rating 6 - Okay. 59 out of 1001 reviews" "
Rating 4 - Poor. 15 out of 1001 reviews" "
Rating 2 - Terrible. 10 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joanne

Travelled with family, Travelled with pets
Liked: Amenities, property conditions & facilities
Excellent hotel. Check in was so easy. Friendly reception. Great hotel for us since we have a little dog. Would recommend it.
Stayed 1 night in Apr 2024
Response from Christine on 1 May 2024
Dear Joanne,Thank you for taking your time to write a review. We are thrilled to hear that you had an easy check in with your little dog and that you enjoyed your stay with us. We would love to welcome you back!

8/10 Good

Kari

Business traveller
Liked: Staff & service, property conditions & facilities
It was very loud in the halls all night long
Stayed 1 night in Apr 2024
Response from Christine on 19 Apr 2024
Dear Kari,Thank you for your review! We do appreciate your feedback and would like to apologize for any noise in the hallway during your stay when we had guests from a hockey tournament.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very open and abundent parking. Clean and spacious
Stayed 4 nights in Apr 2024
Response from Christine on 15 Apr 2024
Dear Laurie,Thank you for your nice review! We do appreciate your feed back and would love to welcome you back in the near future!

8/10 Good

Marie Claudette

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly front desk, clean rooms and comfy beds
Stayed 1 night in Mar 2024
Response from Christine on 15 Apr 2024
Dear Marie Claudette,Thank you for your review! We are happy to hear that you enjoyed your room and our friendly service. We would love to welcome you back!

10/10 Excellent

Daniel, Vaughan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how clean the room was.
Stayed 1 night in Apr 2024
Response from Christine on 11 Apr 2024
Dear Daniel!Thank you for your great review! We are always happy to hear that our rooms are clean and that you enjoyed your stay with us. Please visit us again!

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
great location off the 401; walkable to Tims, Starbucks, Grocery, pharmacy, canadian tire. Great staff, room clean, quiet.
Stayed 2 nights in Apr 2024
Response from Christine on 11 Apr 2024
Dear Alex,Thank you for taking the time to write a review! We do appreciate your feedback and are happy to hear that you liked our location, your room and our staff. We would love to welcome you back!

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christine on 11 Apr 2024
Dear Andreas,Thank you for your great review! We are thrilled to hear that you enjoyed your stay with us and hope to see you again in the near future!Liebe Gruesse

10/10 Excellent

Candice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and conveniently located
Stayed 2 nights in Mar 2024
Response from Christine on 25 Mar 2024
Dear Candice, Thank you for your wonderful review! We do appreciate your feedback and are happy to hear that you enjoyed our staff and location. We hope to see you again soon!

10/10 Excellent

Rosalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Christine on 18 Mar 2024
Dear Rosalie,Thank you for your great review! We are thrilled to hear that you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Excellent

Kim

Travelled with family
Liked: Amenities, property conditions & facilities
The front desk staff were amazing. I really felt at home and they actually really cared about myself and the kids stay. Helpful, professional and everything is within walking distance. Clean sheets and bed/pillow very comfortable.
Stayed 1 night in Mar 2024
Response from Christine on 10 Mar 2024
Dear Kim,Thank you for your wonderful review! We are thrilled to hear that you felt at home at the Holiday Inn Express, that our staff was helpful, and your room was clean and comfortable. We would love to have you back in the near future!

8/10 Good

Sarah

Liked: Property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Christine on 11 Mar 2024
Dear Sarah,Thank you for your review! We do appreciate your feedback and are happy to hear that you liked the cleanliness of our hotel. We hope to see you again soon.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Very clean and well organized. Great breakfast!
Stayed 1 night in Feb 2024
Response from Christine on 4 Mar 2024
Dear Steven,Thank you for your great review! We are thrilled to hear that you enjoyed your stay with us and hope to welcome you back in the near future!

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly. Was clean and quiet. Would stay again.
Stayed 1 night in Dec 2023
Response from Christine on 23 Feb 2024
Dear Rebecca,Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay with us and that you would like to return. We are looking forward to your next stay!

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Christine on 13 Feb 2024
Dear Suzanne,Thank you very much for your great review! We are happy to hear that you enjoyed your stay at the Holiday Inn Express in Gananoque and we do hope to welcome you back soon!

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, friendly staff and great breakfast
Stayed 1 night in Jan 2024
Response from Christine on 29 Jan 2024
Dear Shawn,Thank you for your great review! We are happy to hear tht you enjoyed your clean room, our friendly staff and our hot breakfast buffet! We hope to see you again in the near future!Kind Regards,

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Christine on 26 Jan 2024
Dear Glen,Thank you for your review! We are thrilled to hear that you enjoyed your stay with us, and we hope to see you again soon!Kind Regards,

10/10 Excellent

Su ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Christine on 24 Jan 2024
Dear Su Ellen,Thank you for you review! We are thrilled to hear that you enjoyed your stay with us and do hope to see you again in the near future!Kind Regards,

10/10 Excellent

Bonnie

Stayed 1 night in Jan 2024
Response from Christine on 14 Jan 2024
Dear Bonnie!Thank you for your great review! We are happy to hear that you enjoyed your stay with us and hope to see you again!

6/10 Okay

Katherine

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
We choose this particular hotel as it was close to the arena we had a hockey tournament at. The room was a typical hotel room. It could have used a bit more of a cleaning as there was spiderwebs hanging from the lamp, hair in the bathoom on the floor, shampoo and body wash in the shower were empty. The breakfast was amazing, omletes, sausage (turkey and pork), hashbrowns, yogurts, hard boiled eggs, oatmeal and cereals, toast and make your own pancakes. There was lots of parking and we easily found a space. The hotel was decently quiet even with several large groups of hockey players staying over.
Stayed 1 night in Jan 2024
Response from Christine on 8 Jan 2024
Dear Katherine,Thank you for your review! We do appreciate your feedback and are happy to hear that you enjoyed your stay with us and had a wonderful breakfast. We do apologize sincerely that your room was not cleaned up to our standards. Next time, please let our front desk staff know about any issues, and they will be happy to assist you any time! Kind Regards,

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall, beds are great! breakfast is good by modern highway hotel standards. only pain - there were 4 kids hockey teams at the hotel so it was noisier; but adults were worse with gab-fest in the halls at 1045pm, even after front desk call - I shouldnt have had to be telling them to GTB. haha. But definite will return
Stayed 1 night in Jan 2024
Response from Christine on 8 Jan 2024
Dear Alex! Thank you for your review and for your understanding about the hockey teams. We do appreciate your feedback and hope to see you again soon.Kind Regards,

6/10 Okay

Stuart

Stayed 1 night in Jan 2024
Response from Christine on 5 Mar 2024
Dear Stuart,Thank you for your review! We do appreciate your feedback and hope to see you again in the near future.

10/10 Excellent

Marie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly, room is great and good breakfast.
Stayed 1 night in Dec 2023
Response from Christine on 24 Dec 2023
Dear Marie,Thank you so much for taking the time to write a review. We are happy to hear that you enjoyed your room, our friendly staff and our hot breakfast buffet. We hope to see you again in the near future!

10/10 Excellent

HETA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Christine on 7 Dec 2023
Dear Heta,Thank you so much for your wonderful review! We do appreciate your feedback and hope to welcome you back in the near future!

10/10 Excellent

Josee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious and clean. Beds are comfortable. Breakfast was good.
Stayed 1 night in Dec 2023
Response from Christine on 7 Dec 2023
Dear Josee,Thank you for taking the time to write your wonderful review! We appreciate your feedback and are happy to hear that you enjoyed your room and our breakfast! Kind Regards,

10/10 Excellent

Eric

Stayed 1 night in Nov 2023
Response from Christine on 23 Nov 2023
Dear Eric,Thank you for your positive review! We do appreciate your feedback and are looking forward to your next visit!

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a nice hotel, very spacious. The breakfast was nice and the staff was very friendly. It looked like a few holes were patched up in our room, but besides that the room was nice.
Stayed 1 night in Nov 2023
Response from Christine on 22 Nov 2023
Dear Linda!Thank you for your kind review that you enjoyed our friendly service, our spacious hotel and your room. Sorry about the patch up! I have already passed your words along to the maintenance department. We do appreciate your feedback and hope to see you again in the near future!

10/10 Excellent

Merridy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was convenient, clean and comfortable. We were passing through on our way home from Nova Scotia.
Stayed 1 night in Nov 2023
Response from Christine on 22 Nov 2023
Dear Merridy!Thank you for your positive feedback! We hope you stay with us again when you are passing by in the future!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice that this hotel was open off season.
Stayed 1 night in Nov 2023

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Steven

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel for families. The kids had a great time in the pool. The hot breakfast in the morning was delicious. Best of all were the staff who were helpful, checked us in early and quickly, and everyone was very friendly. Thanks for the stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of parking and spacious well equipped room. Room was immaculate and the receptionist recommended an excellent restaurant
Stayed 1 night in Oct 2023

10/10 Excellent

TIMOTHY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless top to bottom. Free hot breakfast was delicious. Nice people. Enjoyed my stay.
Stayed 1 night in Oct 2023

8/10 Good

shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Oct 2023

10/10 Excellent

Darian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay when in Gananoque Ont.
Stayed 1 night in Oct 2023

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good overall
Stayed 1 night in Oct 2023

8/10 Good

Alina

Travelled with family and small children
Liked: Cleanliness, staff & service
It was a decent stay for a night.
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Travelled with family
Liked: Amenities, property conditions & facilities
Clean and comfortable. The syaff were amazingly helpful and accommodating
Stayed 1 night in Oct 2023

10/10 Excellent

Bashir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the hotel based on one night stay and locatio. Ir was the clean place with a very nice breakfast.
Stayed 1 night in Oct 2023

8/10 Good

Georgiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Melicent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded expectations
Stayed 1 night in Oct 2023

10/10 Excellent

B.

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people
Stayed 1 night in Oct 2023

10/10 Excellent

AHMED

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goog
Stayed 4 nights in Oct 2023

10/10 Excellent

JIN

Stayed 1 night in Oct 2023

10/10 Excellent

ELIZABETH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, easy check in, friendly staff and good breakfast
Stayed 1 night in Oct 2023

8/10 Good

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is convenient
Stayed 1 night in Oct 2023