Ratings based on 803 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Ireland

lovely stay! Great location

Posted 31-Jan-2017
Pros: Locations and cleanliness
Cons: Menu..just add a few specials in the bar
Location: Galway is a great city and this hotel has a great location across from the beach.
Had a nice break away. Lovely room and staff. A change in the menu would be nice,
2out of 5
by A verified traveller from Meath, Ireland

Disappointed in the room and the staff's reaction.

Posted 19-Jan-2017
Pros: Free parking.
Cons: The standard and decor of the rooms; the food and the training of the staff.
Location: We didn't stay long enough to travel into Galway but the view of the Bay was fantastic.
After initially changing our room because neither the heating or room worked we ate some overpriced tasteless food in the bar before heading to bed. We'd a good night's sleep & got up early to get ready for the conference we were attending. I had noticed the rooms looked a bit '1990s' and obviously hadn't been refurbished in a while but this really became apparent when the shower head fell apart. I tried to put it back together myself instead of calling for maintenance & succeeded to an extent, but water was still spurting out in all directions. The thing that annoyed me was the reaction at reception the next morning whilst checking out. Without complaining strongly we mentioned the issues we had & suggested they get maintenance to the room. The lady thanked us for highlighting it & then the conversation continued: Receptionist: "Are you having breakfast with us this morning?" Me: "Yes" Receptionist: "Have you paid for it yet?" Me "Yes we paid for the room & breakfast together upon check-in" (wouldn't normally do this but I was using a debit card and they can only pre-swipe credit cards) Receptionist: "Ah, did you pay by card?" Me: "Yes" Receptionist: "OK...do you come to Galway often?" Me: "Not really, just every so often" Receptionist: "OK, well thanks for letting us know about the shower, have a good day." For me she might as well have said "I'd refund your breakfast but it's too much hassle, & you don't even come to Galway much anyway, so I don't care."
5out of 5
by A verified traveller from Dublin

Really lovely hotel

Posted 28-Nov-2016
we were upgraded by the hotel with their complements really enjoyed the surprise when we arrived. We had a ball and the staff were very friendly. We have stayed there many times and would go back
5out of 5
Recommended
for Everyone
by A verified traveller from Carlow

Lovely hotel close to town.

Posted 23-Nov-2016
Enjoyed stay very much reception staff lovely and friendly,barman a little less friendly, maybe under pressure still should be professional.Room lovely, great heating,very clean and great food.
5out of 5
by A verified traveller

Ocean view to die for

Posted 18-Nov-2016 on Hotels
Wonderful place. Great staff! Views were spectacular
5out of 5
by A verified traveller

Very comfortable & clean room with excellent views

Posted 14-Nov-2016 on Hotels
Hotel was fabulous had a brilliant stay. Would thoroughly recommend this hotel. Excellent views of Galway bay.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 07-Nov-2016 on Hotels
5out of 5
Recommended
for Everyone
by A verified traveller from buckinghamshire

Galway Bay

Posted 05-Nov-2016
Pros: Location
Cons: Nothing
Location: Galway town great place to spend some time.
Fabulous views clean modern hotel. The staff were so helpful and professional. Enjoyed the bar meal followed by live music great way to spend an evening.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 30-Oct-2016 on Hotels
5out of 5
by A verified traveller

Posted 28-Oct-2016 on Hotels
It was amazing