Ratings based on 674 Verified Reviews

4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Salem, NH

Very pleased.

Posted 16-Jul-2017
Pros: Everything.
Cons: For me, nothing. I hope to come back again.
Location: It was close enough to the City Center without being in the craziness.
The location was nice - not too close to the City Center. The staff was phenomenal and the accommodations were wonderful.
2 out of 5
by A verified traveller

Hotel Lost in Time With Bad Maintenance

Posted 09-Jul-2017
Pros: The bar was nice, with a much better menu than the restaurant. The service was also better than the restaurant.
Cons: Nearly everything
Location: Galway is a good hub to see the western part of Ireland. We drove to several castles and museums.
Our first room (which was supposed to be a Deluxe room) looked like a room costing 1/4 as much. It was very small, with old furnishings, that didn't work for us at all. We finally paid to upgrade to a suite, which was huge, but again didn't work very well for staying in very long. The curtains were off their hooks on both ends, which meant we couldn't get them closed enough to block out all the light. The balcony had cables running everywhere and no furniture. The furnishings and design looked like something from the 70s. The lamps by the bed were Swedish with their own type of plug, meaning my wife had to run her CPAP machine with its cord extended all the way from the desk in the center of the room. It barely reached. The hotel staff tried to find an adapter, and we tried one but it didn't work. In the restaurant, the service was slow, the waitress never checked on us, and the menu was very limited. They seemed to be very focused on tour bus traffic, not individuals. We stayed in several 4 star hotels during our 2 week trip, but this one wasn't on par with any of the others. There were many other things that a little hotel maintenance would have easily remedied, but I'm not going to take the time to list them all here. My suggestion is to stay somewhere else.
5 out of 5
Recommended
for Everyone
by A verified traveller

Incredible Hotel With Unmatched Service!

Posted 09-Jul-2017
Pros: The STAFF, the rooms, the bar, the decor, and the castle feel.
Cons: I'm not sure how to answer since the staff will quickly remedy anything that isn't already top notch.
Location: Skip the confusing busses and just use cabs, you will be happier!
Our experience was unique, but ultimately amazing! We started in a Jr Suite, which looked awesome, but unfortunately on a hot day the A/C in that room wasn't working correctly. We told the staff, which tried their best to fix it, but couldn't, so they moved us to another room. Soon after, a bag of goodies arrived! They also said make sure your bags are ready when you go out for the day. When we got back, they surprised us with a King Suite upgrade and all our bags already moved over! Over and over they went above and beyond when we didn't ask them to and never expected it. The hotel may be a bit outside of downtown, but we feel like it was worth it for the service and the castle experience!
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Jul-2017
Restaurant staff overwhelmed by number of bus tours
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Jul-2017
The lobby, bar, and restaurant are all in excellent shape. The room I was in, however, was a bit dirtier and in need of a touch-up -- more so than I would expect after seeing the lobby. The bathroom appeared to be recently renovated and was the cleanest I've seen in a while. On vacation and using my phone for most all my communication and alarms, I found it frustrating that there was no outlet near the bed.
5 out of 5
Recommended
for Everyone
by A verified traveller from Chicago, IL

Comfortable

Posted 02-Jul-2017
The room was great. The staff friendly. The hotel bar was nice. Had a car but took a cab to town. Easier due to traffic.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-May-2017
Truly a remarkable experience. From check in to check out everything was perfect. Was given a lovely room with a balcony. Checkout was easily extendable for an another hour.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very Nice Hotel

Posted 22-May-2017
The hotel was quite nice. When my wife asked to be moved because of the traffic noise, we not only got a quieter room, but a larger one, as well. Lovely people all around.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-May-2017
Would go back again. It ticked all the boxes for us
4 out of 5
Recommended
for Everyone
by A verified traveller

Near to the Galway city

Posted 27-Apr-2017
Cons: The shampoo was poor quality
Very pleasant stay in this hotel. The beds are exceptional and the staff went above and beyond to make our stay comfortable.