Exceptional customer service and beautiful hotel
Posted 03-Nov-2016 on Hotels
Heating was not working in my original room. When I contacted reception, someone came up promptly to try to fix problem (but problem wasn't resolved). Later, when I called down to reception to ask if someone else could sort problem, receptionist told me she would move me (without me requesting it). New room was an upgrade and fabulous. Heating had been turned on full to ensure room was warm when I moved to it. Staff could not have been more helpful. Will definitely stay there again.