Ratings based on 614 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
85% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Enjoyable

Posted 28-Nov-2016
Pros: Spacious Suite
Cons: Cleanliness of the public toilets
We booked for 2 nights but once we seen the amazing room we had we extended to 3 nights and what a great decision. The hotel is located outside the city and have plenty of parking. There is a bus that stops directly outside the hotel which will have you in Eyre Square in 30 minutes. Check in was efficient and professional and the ambiance is welcoming. As we both work we decided to upgrade to a Suite and wow it was amazing. The room was spacious and we had a separate sitting area and bedroom area. The big was massive and so comfortable. The bathroom has a large bathtub with a spacious shower. Wi-fi is great and the television had music on it which was quiet relaxing. In fact we are already planning our next visit.
4out of 5
by A verified traveller from New Jersey

Nice, but nothing too special

Posted 06-Oct-2016
Pros: Really friendly staff.
Location: There's a SuperValu supermarket, a bakery, and a KFC right down the road - a three minute walk. This will save you some money if you're not eating out
The hotel was clean, service was friendly, but the hotel was not in the city center and just wasn't a "wow." Really nothing else to knock it on besides that, and for the price, that doesn't end up being too bad of a deal. There's a bus stop right in front of the hotel that'll have you in the city center in 15 minutes, so as long as you don't mind public transportation (and the buses were much nicer than American anyway) you'll be fine. It's more so just knowing this ahead of time!
4out of 5
by A verified traveller

Nice hotel, comfortable rooms

Posted 06-Oct-2016
Cons: Staff should have told us about traffic problems in town , we could have walked the 3 miles much quicker than trying to drive
Hotel is a bit out of town , rooms are comfortable and surprisingly quiet, I say surprisingly because it seems to be a very popular place for local weddings, there was one both days the weekend we were there, the lobby and bars were very busy and noisy but we never heard a sound in our rooms. Galway traffic is worse than Dublin , something I didn't think was possible. We drove to downtown and parked a few blocks away, it took 45 minutes just to get out of the car park onto to the grid locked roads. I thought Vancouver traffic was bad but I've never seen traffic as bad a Galway and Dublin, if we come back both these cities would be ones to avoid.
5out of 5
by A verified traveller from Oakfield N.S.

Beautiful hotel

Posted 06-Oct-2016
Pros: Our room was amazing along with the staff who were very accommodating and the breakfast was lovely.
Cons: We cannot say anything negative about this hotel.
Location: The location was great with the bus stop just out front including a mall just across the street.
Our room was lovely and very welcoming. There was lots of room to just relax and enjoy including the bathroom.
4out of 5
by A verified traveller

Nice hotel great comfort close to city

Posted 02-Oct-2016
Enjoy the facilities had great night in the city, eat both in and out of the city, also privileged to enjoy live music for a wedding reception in the bar, foyer area. Great time.
3out of 5
by A verified traveller

Well situated hotel

Posted 02-Oct-2016
Pros: Well situated nice rooms
Cons: Food ,at breakfast if you didn't like scrambled eggs there wasn't an alternative
Room was very nice ,staff were fine ,but the quality of the food was not good .We had a meal on the first evening and it was inedible,when we complained we were offered 10percent off and a free drink which wasn't really acceptable.
4out of 5
by A verified traveller from latina

Hotel nella norma

Posted 30-Sep-2016
Check in / out veloce, nel complesso un buon hotel con parcheggio e Wi-Fi e buona colazione.
5out of 5
by A verified traveller from Vancouver BC

Great Hotel

Posted 29-Sep-2016
Was pleasantly surprised by our hotel. Great modern room, super friendly staff, comfortable bed. The hotel restaurant was a treat too - the meal we had there was phenomenal. Would definitely recommend the hotel to anyone!
4out of 5
by A verified traveller

Posted 28-Sep-2016
Most comfortable beds of any hotel during our recent trip to Ireland.
4out of 5
by A verified traveller from Portland

Staff Went Beyond Expectations--Great Stay!

Posted 04-Sep-2016 on Hotels
We had quite an experience here--checked in early evening and got to our regular room which was nice and roomy. About 10pm we heard pretty loud music from the ballroom below us and thought it would likely end shortly--when it was still going at 11:45 and we could actually hear the song lyrics we contacted the front desk. They were hosting a Galway graduation party and we were told the party would go on until 2am. We asked for a room change--we were moved to the only room they had available--a handicap accessible room which was well equipped for an individual needing the features, but not particularly comfortable for us. We asked about a change to a traditional room in the morning for the next 2 nights. They indicated at the desk that they would try to find something and move our bags while we were out for the day. When we returned in the evening they had upgraded us to a suite with a living room, etc. Totally unexpected change that was really appreciated and they definitely went beyond the expectations we had. When we checked out after our 3rd night they in addition to the great change for the second and third night cut the first night charge in half. One couldn't ask for a better response to a difficult situation for them and us with the party going on. Would definitely stay again, and totally appreciated their service. Their customer service level should be commended.