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Reviews of Holiday Inn Galveston Island by IHG

2.5 out of 5
Holiday Inn Galveston Island by IHG
7220 Broadway, Galveston, TX

Reviews

7.4

Good

Rating 10 - Excellent. 406 out of 1006 reviews
Rating 8 - Good. 226 out of 1006 reviews
Rating 6 - Okay. 141 out of 1006 reviews
Rating 4 - Poor. 98 out of 1006 reviews
Rating 2 - Terrible. 135 out of 1006 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10

Stayed 1 night in Jun 2025

10/10

The staff was the best they made it a great experience!
Stayed 6 nights in Jun 2025

6/10

Our assigned room had a strong smell but the room they moved us to was just fine. Staff was very attentive.
Stayed 1 night in May 2025

10/10

Multiple stays the night prior to cruising. Close to port, ez in and out. Will book again.
Stayed 1 night in May 2025

8/10

Not bad for the price. Air freshener in the lobby is overwhelming, but everything was clean and easy access.
Stayed 1 night in Jun 2025

2/10

I didn’t like anything about this hotel. Unfriendly staff, careless manager, no response to any complaints about my room. No cold water, kids and i had to use only hot water in this summer. Weird smell when entering the main lobby or the rooms. Bathroom lock broken. Hooks taken out from bathroom door. Fridge one leg broken. No quarters in exchange of my cash to use in laundry. Iron wire ripped in between. And most important, no house keeping, or picking trash from rooms, or putting more clean towels unless it's your 3rd day of stay.
Stayed 4 nights in Jun 2025

10/10

Stayed 1 night in Jun 2025

10/10

Na
Stayed 1 night in May 2025

10/10

Need a place to sleep
Stayed 1 night in Mar 2025

8/10

Nice staff, clean room but not within walking distance to shopping or dining. Daughter haddifferent experience. Room had to be changed due to strong mold smell in room.
Stayed 1 night in May 2025

2/10

Property located in middle of nowhere. Not much to look at. Not many food options. But the worst part was that our room smelled of mold. Very musty, wet, smelly. The cleaning job was not good. Pissed I spent $250+ dollars on this gross hotel. I wouldn’t stay again
Stayed 1 night in May 2025

10/10

Stayed 1 night in May 2025

6/10

I saw a roach in the room, will not stay there again.
Stayed 1 night in May 2025

10/10

Stayed 1 night in Apr 2025

10/10

Stayed 1 night in Apr 2025

10/10

The staff was very friendly and helpful from the moment we arrived until checkout. Service was excellent, our room was clean and comfortable.
Stayed 2 nights in May 2025

4/10

A/c was COVERED in mold and when we tried to change rooms the hostess was very rude and not concerned with the condition on the room at all….
Stayed 1 night in Apr 2025

10/10

Stayed 1 night in Mar 2025

10/10

Quiet
Stayed 2 nights in May 2025

10/10

1
Stayed 1 night in Apr 2025

2/10

Lacked room service
Stayed 3 nights in Apr 2025

10/10

If it wasn’t for the front desk staff I would have not stayed all three nights. But the staff made it better. Had to switch rooms cause the first room was not cleaned, but the second room was good. The downstairs area smelled moldy, but our room was fine. The restaurant and bar was barely open at all over the entire weekend.
Stayed 3 nights in Apr 2025

6/10

It was okay not somewhere I will stay again. Front desk staff was nice but didn’t acknowledge me when I walked in. They were having a personal conversation. As for as the cleanliness it could have been better. I really liked Sandra I believe that is her name at the front desk.
Stayed 2 nights in Apr 2025

10/10

The location was great
Stayed 1 night in Apr 2025

8/10

Stayed 2 nights in Apr 2025

10/10

Stayed 2 nights in Apr 2025

10/10

Stayed 1 night in Mar 2025

10/10

I liked it here, the only downside is that the hotel room had no phone. I called the front desk with my mobile phone also and no one responded.
Stayed 2 nights in Apr 2025

8/10

No breakfast
Stayed 1 night in Apr 2025

6/10

This hotel is good for a one night stay and has a motel6 type feel
Stayed 1 night in Mar 2025

10/10

Stayed 1 night in Mar 2025

10/10

Nice employee's
Stayed 1 night in Mar 2025

4/10

We checked in late on 3/27/25. The fir.st room they gave us had not been cleaned. There was trash on the floor, bed was not made, and towels on the floor. We go back down stairs and the manager gave us another room key. We went to that room and it was about 78* in that room and the air conditioner was set on 66. We called the front desk. The manager brought a third room key up to a room at the end of the hall. We noticed that the door to this room was very dusty like it had not been used or cleaned in a long time. We went inside and the air conditioner worked so we went to bed due to being exhausted. Early the next morning, we discovered why the door was dusty. A work crew was working in a near by room so we were awakened by the sounds of hammering and drills. The day shift manager could not give us a discount due to me booking the room through Expedia but, he did create me a rewards account and put points on it so we can use them if we stay there again. (Probably will never use them)
Stayed 1 night in Mar 2025

10/10

Nothing fancy but comfortable and clean
Stayed 1 night in Mar 2025

8/10

Staff were very good and the actual hotel was good but the location was not good - basically on a highway with not much close by.
Stayed 1 night in Feb 2025

2/10

We are not sure about the bad odor right from checkin to the rrom and raised that to the front desk.
Stayed 1 night in Mar 2025

2/10

Dirty smelly and outside full of trash
Stayed 1 night in Mar 2025

10/10

Stayed 1 night in Mar 2025

8/10

Everything was great and the staff was super friendly and helpful!!!😊
Stayed 1 night in Mar 2025

10/10

None
Stayed 1 night in Mar 2025

10/10

Returning customer. A great spot for that nights sleep prior to cruising.
Stayed 1 night in Feb 2025

6/10

The employees were nice. The property was okay. My phone did not work in the room, when I told the staff they automatically knew what room it was. It had a black line in the TV. They also charge my room when buying things are getting breakfast, even though I told them to charge my card to the room. I called up there after everything was said and done. Payment was taken. They still charged me to my room didn’t charge my card. I paid more than I should have thinking that I paid for my card. I talk to somebody. They said that they were going to have Manager call me. It’s been four days since the manager was supposed to call me. I’m not going to chase after $40 which I should because it is my money but it’s in a different state and I don’t feel like going back-and-forth over the phone probably not gonna get my money back! I never give out bad reviews and I hate to do it, but I do work for customer service. That is one of my main jobs and I know how it is to deal with customers and have customers as priority one. But it seems as if they don’t care about customers.
Stayed 1 night in Mar 2025

10/10

Return visitor. Location, service and facilities are great. Will be back.
Stayed 1 night in Feb 2025

8/10

There was no free breakfast!
Stayed 1 night in Mar 2025

8/10

Stayed 1 night in Mar 2025

10/10

Great friendly staff
Stayed 1 night in Feb 2025

4/10

When we got in our room we didnt have a tv box so we couldn't watch tv. When we did get one it wasnt hooked up correctly so we weren't able to watch tv. There was a moldy smell and the bed is not your typical king sized bed, it is smaller. Its not worth the price. I didnt feel like i was at an IHG hotel.
Stayed 1 night in Feb 2025

10/10

I have stayed at this hotel before it was purchased by Holiday Inn. Great staff! Aesthetics are much better! However, they stopped allowing cruise parking as of 2/13/25. This was one of the main reasons I chose to stay at this location. The manager allowed us to park this one time only, which was very kind of them to make an exception. Additionally, when we tried to check in, my reservation was cancelled. Luckily they had availability so we were able to rebook. I have say I was really pleased with how the staff was able to work with me on the issues we had! Very professional!
Stayed 1 night in Feb 2025

10/10

The staff was wonderful. the rooms were clean. The bar staff were entertaining and the bar food was good.
Stayed 1 night in Feb 2025

8/10

It was great
Stayed 1 night in Feb 2025