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"Hotel was set against beautiful mountains with green lush landscape all around. The onsen was a wonderful treat at the beginning and end of each day. Rooms were traditional and clean with very nice bathroom toiletries. The food was amazing and delicious. Service was friendly and attentive. "

"Run down room Kaiseki is not impressed as expected Breakfast is perfect I wouldn't go back VIP Access perk is not full valued"

"Lovely hotel with nice breakfast. Up a side street"

"Great place for the price. Step up from a hostel that works well for families and has a really nice Onsen for private use. Breakfast was also really nice! Service was also very friendly and helpful. Downsides are the location and the lack of shower in rooms. "

"Clean, very friendly and helpful, great massage "

"Amazing all round"

"The location is beautiful, amazing views but the hotel is a bit old. We went to Hakone to relax and spend a night enjoying the onsen but we weren’t unable to get in due to having tattoos something that the website should have in more details instead of having it in the small print. The tv was only in Japanese so we couldn’t watch tv. The elevator was not working we had to carry 3 luggage down 3 floors and the sign on it was only in Japanese and I touch the bottom an it shocked me. I was very excited to stay but I was kind of disappointed. "

"Included breakfast selection is limited but quite good ... lineup and waiting period for unreservable breakfast was disappointing. Dinner dining times are too short ... but dinner choices are decent."

"This was THE BEST hotel we have ever stayed at. We stayed in the ‘Mizuho Western Room with Open Air Bath, Mt. Fuji View’. From start to finish, everything was spot on - the staff were all super friendly and attentive, the room was immaculate, the views of Fuji from our private onsen were stunning (very lucky with the weather) and the food (Kaiseki meals served in-room) was incredible. Would highly recommend to anyone looking for a special stay!"