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"Hotel is beautiful but felt we should have been treated better in regards to our request for room change after noisy first night. Especially given our 13 night stay booking. New room was much smaller and quieter, but we lost out on view and larger washroom. Waitress and Manager in La Piazzetta were very helpful, food and pricing were great value. "

"All good. Hotel was great , room very good , nice buffet selection"

"Spacious room, clean and tidy. Towels changed after 3 days. Good quality pool towels (pay deposit). Friendly staff, nice pool bar, with bar snacks. Nice pool area with ample sunbeds. Two pools plus kid's pool and playground. Separate bar with music open in the evening. "

"Room was excellent! We got a free upgrade to a premium room with see view, which was a lovely surprise! Room was also very clean and confortable. "

"Absolute pleasure staying at Cay Beach again, this is the 1st time with Hotels.com. clean, tidy, convenient and friendly "

"Room felt damp and mould on back on wardrobe door (clothes left in wardrobe all smelt by end of the week), misleading advice on gluten free food prior to arrival when phoned in advance and then told on arrival it should have been pre-booked. "

"Freindly staff rooms a bit dated food good but a bit repetitive beach is excellent But you cant expect more for the price you pay "

"This place was perfect for our large family trip! A week in February half term. Something for everyone! Everything sparkling clean, lots of activities throughout the day. The food was amazing, and they catered really well for our son who is Gluten Free. The only slight down side, which did not affect our party, was it's all built on a slight incline, so we might have had problems if one of us was very unstable on our feet, especially going down to the beach, however, there is a lift in the main building and ramps throughout the resort for wheelchairs. But for most, the incline makes for stunning views and an interesting/beautiful resort!!"

"It was a nice stay. The beds were comfortable, however there are bugs everywhere in the room. The food was surprisingly ok, although at times hard and cold. We weren’t given the warmest welcome and then were placed and the other end of the hotel; furthest possible point. It was quite evident as to why. Would I return? No.Many Thanks for your services "