I am not a picky customer but this is the worst place I've ever stayed at so far. There were multiple stains on the bed sheets and lamp covers, I found a dead bug on one of the sheets, the hardwood floor was so dirty the bottom of our feet turned black, there was a starbucks coffee left in the fridge from previous users, and one of the sheets on the bed were in shreds on a big portion of a corner. How is that not in the trash instead?! I wish I had taken a photo, it was ridiculous. The pillows and the thin sheets used as blankets were not comfortable but luckily I was tired enough to sleep that night. I did not use the shower and tub and I'm glad I didn't have to. I heard the upper levels are more acceptable (we were on the floor level) but this is not ok. We did not change rooms because we arrived to sleep at 2 AM and were too tired. I went to sleep hoping there were no bed bugs and wondering if my sheets were clean or if the room even got serviced after the last users.