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Reviews of The Family Kingdom Resort

3.5 out of 5
The Family Kingdom Resort
9 Lumley Beach Road, Aberdeen, Freetown

Reviews

8.4

Very good

Rating 10 - Excellent. 13 out of 31 reviews" "
Rating 8 - Good. 13 out of 31 reviews" "
Rating 6 - Okay. 3 out of 31 reviews" "
Rating 4 - Poor. 1 out of 31 reviews" "
Rating 2 - Terrible. 1 out of 31 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Staff & service, property conditions & facilities
I really appreciate the above and beyond service of the staff at Family Kingdom. My flight on Kenya Airways was delayed but the hotel staff person waited patiently at SeaCoach Aberdeen Bridge to pick me up. Great and friendly service at a reasonable price.
Stayed 1 night in May 2024

6/10 Okay

Paa Kwesi

Stayed 5 nights in Mar 2024

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well situated on the beach
Stayed 1 night in Feb 2024

10/10 Excellent

maxwell

Stayed 1 night in Jan 2024

10/10 Excellent

Velma

Liked: Cleanliness, staff & service, property conditions & facilities
Everything

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodating and great
Family Kingdom was excellent for me. I had to change my booking because of delayed flight and they accommodated me. They also picked me up at the SeaCoach. Great breakfast. Loved the room on the third floor with a balcony. Room spacious and clean. All my needs plus were met. Pool could have been cleaner but it is rainy season. Nice stay friendly people.
Stayed 1 night in Sep 2023

8/10 Good

Dr Ambrose

Business traveller
Disliked: Property conditions & facilities
The property is on the beach but does not offer good food varieties and customer care.
Stayed 5 nights in Mar 2023

2/10 Terrible

VERA MARIA

Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing was the AC. Avoid the villas, poor manteinance or lack of care. The facilities were disgusting. We found coakrages and geckoes in our rooms, holes in the nets filled with paper, unsealed doors and windows that would make insects welcoming. The linen was dirty and and rotten. The breakfast was poor. The positive were 2 people from the staff, Alima from the reception and Kadija the lady that took care of the towels and linen, she was friendly and very nice. The Villa 1 was a nightmare, avoid avoid avoid.
Stayed 4 nights in Mar 2023

8/10 Good

Spencer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the road from beach

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, basic accommodations in a good location near the beach. I had no complaints, and the staff are helpful.
Stayed 4 nights in Nov 2022

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2022

10/10 Excellent

Jeremy

Stayed 2 nights in May 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Poor Performance
There were too many maintenance issues and the food served in the restaurant was sub-standard
Stayed 14 nights in Apr 2022

10/10 Excellent

Raymond

Stayed 3 nights in Feb 2022

10/10 Excellent

Mariama Fadiga

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Facility was very clean, service was friendly and helpful
Stayed 1 night in Oct 2021

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2021

10/10 Excellent

Michelle

Stayed 4 nights in Aug 2021

10/10 Excellent

Jennifer

Stayed 2 nights in Mar 2021

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
elia
I’ve stayed here many times over last 15 years. Always consistent with care and service
Stayed 1 night in Jan 2021

8/10 Good

Raymond

Business traveller
Liked: Cleanliness, property conditions & facilities
Always reliable
Have stayed many times. Nice area. Hospitality.
Stayed 1 night in Jan 2021

8/10 Good

SandrineL.

Business traveller
Liked: Cleanliness, staff & service
Great beach location. Good security, with reliable electricity and wifi. Easy access to local transportation. Papaya Restaurant offers excellent food at decent prices.
Stayed 6 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was overall okay.
Stayed 13 nights in Sep 2019

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great staff
Always a lovely place to visit. The staff is always friendly and helpful. Some of the rooms had an air condition problem. My extreme THANKS to AK for making things right my moving me to another room since they couldn’t immediately resolve the problem. I’ve been staying here well over 20 years, always a great place thanks to all Jeff fisher
Stayed 1 night in Jan 2019

8/10 Good

Luke, London

Liked: Cleanliness, staff & service, room comfort
Nice Hotel Close to Lumley Beach.
Pleasant relaxing stay.Hotel was good no problems except WiFi was very slow in the room so had to do some moving around to keep connection.
Stayed 8 nights in May 2018
Response from Front Desk on 14 Jul 2018
Hello Luke! Thank you for leaving us a review :) We are glad that you enjoyed your stay with us and promise that we will work on improving the Wi-Fi. We hope to see you again soon! Family Kingdom Resort

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice place, big rooms. Rooms are clean. Staff and manager very friendly, accomodating and helpful.
Stayed 5 nights in May 2023

6/10 Okay

Felicitas

Stayed 14 nights in Jan 2023

10/10 Excellent

ジョー, 大阪

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
セキュリティがしっかりとしていました。Wi-Fiの環境もよくホテル内でしっかりと使えました。ホテルへの質問をしても返信がなかったのが残念でした。
Stayed 2 nights in Dec 2019

8/10 Good

Benoit, Germany

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
"Basic" war echt basic (Unterkunft), aber tolles Service, tolle Lage am Mer, wunderbares Frühstück... alles freundlich! Das relativ hohe Preis für die "basic" Option lohnt sich doch.
Stayed 12 nights in Nov 2019