Mercure Hotel Kaiserhof Frankfurt City Center

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Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe

Overview of Mercure Hotel Kaiserhof Frankfurt City Center

UNESCO Sustainable Travel Pledge

Mercure Hotel Kaiserhof Frankfurt City Center

4.5 star property

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Kaiserstr. 62, Frankfurt, HE, 60329

Explore the area

  • Popular LocationMaintower9 min walk
  • Popular LocationZeil Shopping District12 min walk
  • Popular LocationRömer14 min walk
  • AirportFrankfurt (FRA-Frankfurt Intl.)20 min drive

Choose dates to view prices

About this area

Frankfurt

Mercure Hotel Kaiserhof Frankfurt City Center is located in Bahnhofsviertel, a neighbourhood in Frankfurt, and is in the entertainment district and near a metro station. Staedel Museum and Alte Oper are cultural highlights, and some of the area's notable landmarks include Romerberg and Römer. Experiminta and Senckenberg Museum are also worth visiting. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location.

What's nearby

  • Maintower - 9 min walk
  • Nizza - 10 min walk
  • Deutsche Bank Twin Towers - 10 min walk
  • Zeil Shopping District - 12 min walk
  • Römer - 14 min walk

Getting around

  • Frankfurt (ZRB-Frankfurt Central Train Station) - 3 min walk
  • Münchener Straß/ Frankfurt Central Tram Stop - 3 min walk
  • Frankfurt Airport (FRA) - 20 min drive

About this property

Mercure Hotel Kaiserhof Frankfurt City Center

Luxury Frankfurt hotel in Bahnhofsviertel, near Romerberg
Along with a fitness centre, this hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, a business centre and conference space.
Mercure Hotel Kaiserhof Frankfurt City Center offers 106 accommodations with tablet computers and minibars. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch Flat-screen televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, designer toiletries, toilets with an electronic bidet and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages spoken

Arabic, English, German, Italian, Spanish, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of SGS (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 22 per day)
  • Limited on-site parking
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: EUR 23 per person
  • 1 bar
  • Room service available

Restaurants on site

  • Executive Lounge

Things to do

  • Fitness centre
  • Shopping

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms - 8

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bath or shower
  • Designer toiletries
  • Electronic bidet
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch flat-screen TV
  • Satellite channels
  • Tablet computer

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free local calls
  • Free long-distance calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

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Policies

Check-in

Check-in from 3:00 PM - 3:00 AM
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 23 per person (approximately)
  • Self-parking fee: EUR 22 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Kaiserhof Frankfurt City Center
Mercure Hotel Frankfurt City Center
Mercure Hotel Kaiserhof
Mercure Hotel Kaiserhof Frankfurt City Center
Mercure Kaiserhof
Mercure Kaiserhof Frankfurt City Center
Mercure Hotel Kaiserhof Frankfurt City Frankfurt
Mercure Hotel Kaiserhof Frankfurt City Center Hotel
Mercure Hotel Kaiserhof Frankfurt City Center Frankfurt
Mercure Hotel Kaiserhof Frankfurt City Center Hotel Frankfurt

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 291 out of 992 reviews
5 - Excellent 29%
Rating 4 - Good. 450 out of 992 reviews
4 - Good 45%
Rating 3 - Okay. 159 out of 992 reviews
3 - Okay 16%
Rating 2 - Poor. 61 out of 992 reviews
2 - Poor 6%
Rating 1 - Terrible. 31 out of 992 reviews
1 - Terrible 3%

4.1/5

Cleanliness

4.1/5

Staff & service

4.1/5

Amenities

3.8/5

Property conditions & facilities

4.1/5

Eco-friendliness

4/5 Good

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It's a pretty decent business-y hotel on a block that is otherwise a little downscale, but we really liked the area for its vibrance, transit access, and food options. Our first room had a cleanliness issue and they were a touch sour with us when we asked to change rooms, but complied and actually gave us a much nicer room. Overall, a positive experience and I would stay there again if I was in the area.
Stayed 2 nights in Jun 2022

2/5 Poor

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing was unique. It was overpriced. The shower and the television didn't work.
Stayed 1 night in May 2022

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Right next to main train station. Lot's of options to eat and drink. The area is filled with homeless people and it seems the seedy part of the city, but it did feel very safe.
Stayed 2 nights in Mar 2022

3/5 Okay

Liked: Staff & service, property conditions & facilities
Location is good and bad at the time
Stayed 2 nights in Mar 2022

3/5 Okay

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Liked location, price, room, room amenities. Disappointed in cleanliness. Shower drain was partially blocked, shampoo empty, dusty and did not look thoroughly cleaned in a while.
Stayed 1 night in Dec 2021