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Mercure Hotel Kaiserhof Frankfurt City Center

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Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe

Overview of Mercure Hotel Kaiserhof Frankfurt City Center

UNESCO Sustainable Property

Mercure Hotel Kaiserhof Frankfurt City Center

4.5 out of 5

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
  • Parking available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

  • Popular LocationMaintower9 min walk
  • Popular LocationZeil Shopping District12 min walk
  • Popular LocationRömer14 min walk
  • AirportFrankfurt (FRA-Frankfurt Intl.)19 min drive

Choose dates to view prices

About this area

Frankfurt

Located in Frankfurt's Bahnhofsviertel neighbourhood, Mercure Hotel Kaiserhof Frankfurt City Center is in the city centre and near a metro station. Romerberg and Römer are notable landmarks, and travellers looking to shop may want to visit Zeil Shopping District and Skyline Plaza. Check out an event or a game at Deutsche Bank Park, and consider making time for Palmengarten, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location.
Popular Location

What's nearby

  • Maintower - 9 min walk
  • Nizza - 10 min walk
  • Deutsche Bank Twin Towers - 10 min walk
  • Zeil Shopping District - 12 min walk
  • Römer - 14 min walk

Getting around

  • Frankfurt (ZRB-Frankfurt Central Train Station) - 3 min walk
  • Central U-Bahn - 4 min walk
  • Frankfurt Airport (FRA) - 19 min drive

Restaurants

  • Executive Lounge — 1 min walk
  • Indigo - 4 min walk

About this property

Mercure Hotel Kaiserhof Frankfurt City Center

Luxury Frankfurt hotel in Bahnhofsviertel, walk to Maintower
A bar/lounge, a snack bar/deli and self parking are available at this hotel. WiFi in public areas is free. Additionally, a business centre, conference space and concierge services are on-site. All 106 soundproofed rooms feature tablet computers and minibars. For entertainment, flat-screen TVs come with satellite channels, and guests can also appreciate comforts such as premium bedding and pillow menus.
Mercure Hotel Kaiserhof Frankfurt City Center offers 106 forms of accommodation with tablet computers and minibars. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch Flat-screen televisions come with satellite channels.

Bathrooms include baths or showers with a rainfall showerhead, designer toiletries, toilets with an electronic bidet and hairdryers. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of SGS (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 21 per day)
  • Limited on-site parking
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: EUR 19 per person
  • 1 bar
  • Room service available

Things to do

  • Shopping

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • German
  • Italian
  • Spanish
  • Turkish

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms 8

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Electronic bidet
  • Hairdryer
  • Rainfall showerhead
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch flat-screen TV
  • Satellite channels
  • Tablet computer

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free local calls
  • Free long-distance calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 3:00 AM
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 19 per person (approximately)
  • Self-parking fee: EUR 21 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Kaiserhof Frankfurt City Center
Mercure Hotel Frankfurt City Center
Mercure Hotel Kaiserhof
Mercure Hotel Kaiserhof Frankfurt City Center
Mercure Kaiserhof
Mercure Kaiserhof Frankfurt City Center
Mercure Hotel Kaiserhof Frankfurt City Frankfurt
Mercure Hotel Kaiserhof Frankfurt City Center Hotel
Mercure Hotel Kaiserhof Frankfurt City Center Frankfurt
Mercure Hotel Kaiserhof Frankfurt City Center Hotel Frankfurt

Frequently asked questions

3.9
Good
Rating 5 - Excellent. 279 out of 993 reviews
5 - Excellent 28%
Rating 4 - Good. 457 out of 993 reviews
4 - Good 46%
Rating 3 - Okay. 162 out of 993 reviews
3 - Okay 16%
Rating 2 - Poor. 64 out of 993 reviews
2 - Poor 6%
Rating 1 - Terrible. 31 out of 993 reviews
1 - Terrible 3%

4.1/5

Cleanliness

4.1/5

Staff & service

4.1/5

Amenities

3.8/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good and recommend
Hotel is brand new, staff is excellent, the rooms are big and comfortable, very clean. Due to location, near to Frankfurt Hbf, some caution is needed to avoid pickpockets.
Stayed 2 nights in Aug 2020

4/5 Good

Travelled with family, Business traveller
Liked: Cleanliness
Lovely helpful staff. As food areas was not open they offered to find and book restaurant for us. Decided to opt for room service which was delicious. Would recommend
Stayed 1 night in Jul 2020

5/5 Excellent

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean , very helpful and friendly hotel staff, beautiful room, liked it so much extended my stay a night , would recommend to friends
Stayed 2 nights in Jun 2020

3/5 Okay

Business traveller
Liked: Cleanliness, property conditions & facilities
Location was great Bed was horrible.Two single beds joined together and they would seperate every now and then. Laundry service was very unimpressive as I asked them to iron my clothes and they were not done.
Stayed 7 nights in Feb 2020

3/5 Okay

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2020