4 outdoor pools, pool loungers
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Reviews of Mabu Thermas Grand Resort

4 out of 5
Mabu Thermas Grand Resort
Av Das Cataratas 3175, Foz do Iguaçu, PR

Reviews

8.0

Very good

Rating 10 - Excellent. 227 out of 574 reviews" "
Rating 8 - Good. 190 out of 574 reviews" "
Rating 6 - Okay. 88 out of 574 reviews" "
Rating 4 - Poor. 50 out of 574 reviews" "
Rating 2 - Terrible. 19 out of 574 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

mauro

Disliked: Cleanliness, staff & service, property conditions & facilities
The team is very rude, they don't help you at all. The room facilities are not typical of a 5 star hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Rosangela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very short on cleaning staff
Stayed 3 nights in Dec 2023

4/10 Poor

Ana

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Poor hotel maintenance
Stayed 3 nights in Sep 2023

6/10 Okay

Vernon

Travelled with family
Location was OK. Place is overrun with misbehaving children, and several guests (not staff) were quite rude. Our initial rooms were quite bad and it took until about 10:30 pm to finally get into some decent rooms for us and our 2 adult children. We would not stay there again, given a choice.
Stayed 2 nights in Sep 2023

10/10 Excellent

Nataly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Milena Monte - Gerente de Experiências on 30 Mar 2023
Prezada Nataly, Obrigado por escolher o Mabu durante sua visita a Foz. É uma alegria saber que aproveitou sua estada e esperamos recebê-la novamente em breve. Atenciosamente, Milena MonteGerente de Experiências Mabu Thermas Grand Resort

8/10 Good

martin

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities
Good for family the rooms are old style.
Stayed 2 nights in Aug 2022

10/10 Excellent

Martin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy divertido para ir con familia
Stayed 4 nights in Mar 2022
Response from Paula Santos on 19 May 2022
Bom dia Sr. Martin, Agradecemos seu feedback, para nós é extremamente importante. Esperamos recebe-lo em breve!

10/10 Excellent

Sheila

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2022

4/10 Poor

Luis

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Good infrastructure. Poor check-in process: very slow, no towels, poor toiletries
Stayed 4 nights in Dec 2021
Response from Paula Santos on 18 Feb 2022
Boa tarde Sr. Luis, Agradecemos seu feedback, para nós é extremamente importante, pois com ele podemos cada vez mais aprimorar nosso atendimento. Iremos analisar todas as informações. Estamos sempre em busca de melhorar os serviços oferecidos. Esperamos recebe-lo em breve!

2/10 Terrible

bilal

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
horrible experience , not even a 3 stars level . dirty room , the bathroom was dirty , i found hair all over the floor . the bathroom instalations was so old . the hotel needs a remodelation asap. i told the front desk , and they all said they were new to the hotel , and did nothing . disapointing !!!!!
Stayed 1 night in Dec 2021
Response from Paula Santos on 18 Feb 2022
Boa tarde, Agradecemos seu feedback, para nós é extremamente importante, pois com ele podemos cada vez mais aprimorar nosso atendimento. Estamos sempre em busca de melhorar os serviços oferecidos. Esperamos recebe-lo em breve!

10/10 Excellent

Sunmi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to spend with family. The water is warm to get in at any time! Great food and very friendly staff. The rooms have a lot to do thought to fit in a 5 star hotel. The room smells musty, shower button falls off, the mattress needs to be changed. You can feel it has been there for ages.
Stayed 2 nights in Sep 2021

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing fun hotel, great service and great swimming pools. Great service and friendly staff
Stayed 3 nights in Sep 2021

8/10 Good

Luiz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but Expensive !
Very nice facility easy to walk around, lot possibilities for kids and adults, close to shopping mall, and tourism atractions, close to Paraguay and Argentina frontier! But is very expensive eat there ! I expend 500 USD 5 days !
Stayed 5 nights in Dec 2020

8/10 Good

curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd time staying here
It was our 2nd time there. We love the pools. Excellent service. Good b-fasts. Upon arrival, there were a couple hundred people registering. All wore masks. But no social distancing by anyone, anywhere. It's Brazil. Nice shuttle to the airport. Helpful staff. We would stay there again
Stayed 3 nights in Nov 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Less than expected
Service was way down thank expected for a resort. Room had issues to be fixed and no hotel extensions were working (concierge, room service and others). Worried on selling time sharing (they call "my home")
Stayed 6 nights in Nov 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Paula Santos - Central de Reservas Mabu on 19 Dec 2019
Bom dia! Agradecemos seu feedback, para nós é extremamente importante, pois com ele podemos cada vez mais aprimorar nosso atendimento. Estamos sempre em busca de melhorar os serviços oferecidos Esperamos recebe-lo em breve!

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2019
Response from Equipe Mabu on 26 Oct 2019
Estimado cliente, Agradecemos sua avaliação. Equipe Mabu

10/10 Excellent

M.Pathfinder

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked my stay in Mabu Thermas Grand Resort. Staff were super friendly and caring. Beautiful resort and very family friendly.
Stayed 5 nights in Sep 2019
Response from Paula Santos - Central de Reservas Mabu on 25 Sept 2019
M.Pathfinder, We are honored with your choice and your positive experience with us, which motivates us to do our best to make every stay even better and more comfortable. Thank you for your comments. We look forward to receiving your visit again soon! Paula Santos Mabu Reservation Center

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Weekend at Mabu
It was way too noisy as you can hear guests whispering at the hallway! Sound proof is really bad! Air conditioning works well, buy since by the time we visited was still winter, heater wasn't working! Need to upgrade the air system with working heater. Breakfast was fine but if you plan to stay bit longer than 3 days... Suggest get you breakfast somewhere else after 3rd day!
Stayed 3 nights in Jun 2019
Response from Paula Santos - Central de Reservas Mabu on 18 Jul 2019
Good Morning, Thank you so much for having been your choice in our City. I ask you to accept our apology for any inconvenience we may have brought to your stay, and we will undertake to correct each of the points as expeditiously as possible. We wish to reverse this image and look forward to your return soon. Thank you for your comments.

10/10 Excellent

Luis, Asuncion

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Service is great! food and facilities as well. Room cleanliness could improve! other than that ver helpful staff and really, really, really family and kids friendly.
Stayed 3 nights in May 2019
Response from Equipe Mabu on 26 Jun 2019
Dear guest, We would like to thank you your avaiability on avaluating us on expedia, we would like to inform you that all sectors mentioned on your review were contacted and asked for better improvements on the problems mentioned, aperfectioning our services in vision for exellence guest treatment. It will be a pleasure to have you here at Mabu Thermas Grand Resort. Regards, Mabu Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a good location between the Iguazu Falls and the town with its restaurants. The room was clean and quiet at night.
Stayed 1 night in May 2019
Response from Equipe Mabu on 24 Jun 2019
Dear Guest, Thank you for your review and your avaiability to rate us at Expedia. In our continuous search to remain as reference in Resorts in Brazil, we look forward to critic reviews to maintain or aperfection the standards in quality and guest atendance. It would be a pleasure to have you again at Mabu Thermas Grand Resort. Regards, Mabu Team

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, safe, convenient in Foz do Iguacu.
The hotel is located at a great spot, about 15 minutes from the IGU airport, and 20 minutes from the Iguacu Falls on the Brazil side. Also right on the intersection for the road that goes to Argentina for the falls on that side. The Palladium across the street has a lot of shopping and dining options. The resort itself has 3 heated pools that are open until 9:00 pm. It is also attached to the Blue Wave water park, which is currently only partially completed. The wave pool is open though. Dining in the resort... I only selected the breakfast option. It had a great buffet and made to order omelet station. Looks like similar applies for lunch and dinner. I would also suggest the Itaipu Dam Special Tour. The special tour brings you inside the dam and explains how everything works.
Stayed 3 nights in Apr 2019
Response from Paula Santos - Central de Reservas Mabu on 2 May 2019
Bryan, We are honored with your choice and with your positive experience with us, which motivates us to do our best to make every future stay even better and more comfortable. Thank you for your comments. We look forward to receiving your visit again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Extremely polite and helpful personnel. Can stay in the hotel all time, do not have to go outside. Tight security
Stayed 7 nights in Jun 2018
Response from Paula Santos - Central de Reservas Mabu on 26 Jun 2018
Boa tarde! Agradecemos seu feedback sobre nossos serviços, para nós é extremamente importante, pois com ele podemos cada vez mais aprimorar nosso atendimento

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2018
Response from Paula Santos - Central de Reservas Mabu on 26 Jun 2018
Boa tarde! Agradecemos seu feedback sobre nossos serviços, para nós é extremamente importante, pois com ele podemos cada vez mais aprimorar nosso atendimento

6/10 Okay

J

Disliked: Room comfort
Pros: - Great pools! Warm water at all times, kids loved it. - Nice shopping mall on the other side of the road, which is very convenient. Cons: - Paid parking by day. - Paid towels for the swimming pool. - "King size beds" area actually 2 single beds one next to the other!! How cheap do you have to be to pull this kind of stuff??? - Food is awful! I really regret paying for the full board option. Food is just bland and always the same. Not even their typical Brazilian food is good. - "Premium Tropical" rooms are nothing special, definitely not worth the extra price. - Less places specifically designed for kids when compared to Bourbon Cataratas Hotel. All in all the kids loved it, so I would consider it again, but not at this price (almost U$D 300 with full board option) as it is definitely not worth it. My personal opinion is that it has turned into a 2.5 - 3 stars resort (Orlando style I guess) and they are apparently focusing on their expansion, leaving everything else relegated. Having stayed in the Bourbon hotel 15 days ago (which is actually next to this hotel), I could really notice the difference between the Bourbon Cataratas, being a really well managed hotel, with good food and great service versus the Mabu which has amazing pools but everything else is just ok (except for the food with is actually terrible).
Stayed 4 nights in May 2018
Response from Paula Santos - Central de Reservas Mabu on 29 May 2018
Good afternoon! Thank you so much for having been your choice in our City. I ask you to accept our apology for any inconvenience we may have brought to your stay, and we will undertake to correct each of the points as expeditiously as possible. We wish to reverse this image and look forward to your return soon. Thank you for your comments. Best regards

4/10 Poor

Ali , london

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ants and noisy
We stayed on the bottom floor of the hotel and got covered in ant bites. We also couldn’t sleep as our room was close to reception and the noise was very loud.
Stayed 2 nights in Apr 2018
Response from Paula Santos - Reservation Center Mabu on 11 Apr 2018
Dear, good morning! Thank you so much for having been your choice in our City. I ask you to accept our apology for any inconvenience we may have brought to your stay, and we commit ourselves to correct each of the points as expeditiously as possible. We wish to reverse this image and look forward to your return soon. Thank you for your comments.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel complex is huge and really you could have no reason to leave. Perfect for families
Response from Paula Santos on 3 Apr 2018
Sr. Paul, boa tarde! Ficamos honrados com sua escolha e com sua experiência tão positiva conosco, o que nos motiva a fazermos o melhor para que cada estada futura seja ainda melhor e mais confortável. Esperamos receber sua visita novamente em breve! Att Paula Santos Central de Reservas Mabu

10/10 Excellent

Dabid, Workdop, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort Hotel
The Mabu Thermas offers a great place to stay for couples or families. The swimming pools are fed from a hot spring making them very enticing. The newer additions of a beach pool with children's splash area agreement great. The swim up bar has attraction for the mature guest. The hotel is close to z shopping mall and also Argentina.
Stayed 3 nights in Mar 2018
Response from Mabu Team on 16 Apr 2018
Dear Guest, Thank you for your review and your avaiability to rate us. In our continuous search to remain as reference in Resorts in Brazil, we look forward to critic reviews to maintain or aperfection the standards in quality and guest atendance. It would be a pleasure to have you again at Mabu Thermas Grand Resort. Mabu Team

4/10 Poor

Fernanda, curitiba

Liked: Cleanliness, room comfort
Disappointing
Pool area much smaller than shown in pictures of website. Larger area only for associated customers of MyMabu... On the first two days, the pool was restricted due to a private event (!!!) so we couldn't enjoy it. Músic was extremely loud during our stay with children. Not relaxing at all. Wouldn't come back. If you decide to stay there, check if they'll have private events during your stay, because it seems to be usual to close certain areas of the hotel for that sort of thing. Guests are not priority.
Stayed 4 nights in Sep 2017
Response from Equipe Mabu on 15 Sept 2017
Estimada Sra. Fernanda, Agradecemos a sua avaliação. Toda área de lazer está a disposição de nossos clientes, tivemos um evento na semana passada e por 2 dias no periodo de 3 horas a praia termal adulta foi utilizada por eles, contrapartida fizemos varias ações nas piscinas inclusive oferecendo sem custo bebidas e petiscos. Depois de nossa conversa aqui no hotel oferecemos a senhora e sua família um upgrade de pensão incluindo almoço e jantar. Mais uma vez nos desculpamos por qualquer inconveniente. Cordialmente, Vivian Leite Guest Relations

8/10 Good

Marcelo Ulloa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
Great stay last week in Mabu Thermos Grand Resort. Beautiful pools and beachlike areas. They can get a bit green more easily because of the warmth of the water, but they are cleaned regularly. Rooms were great. Buffet breakfast and dinner were okay.
Stayed 2 nights in Aug 2017
Response from Equipe Mabu Thermas on 15 Sept 2017
Dear Mr. Marcelo, Thank you for your review and your avaiability to rate us at Hoteis.com. In our continuous search to remain as reference in Resorts in Brazil, we look forward to critic reviews to maintain or aperfection the standards in quality and guest atendance. It would be a pleasure to have you again at Mabu Thermas Grand Resort. Regards, Mabu Team

6/10 Okay

Oat, Thailand

Disliked: Cleanliness, room comfort
Big hotel with water park but a bit old
We smell smoke once get into non-smoking room but they changed the room for us. Anyway, we feel that the room is not perfectly clean as expected. also, the room is quite old.
Stayed 2 nights in May 2017
Response from Equipe Mabu on 4 Jul 2017
Dear Guest, We would like to thank you for your willingness to evaluate us on this site, we would like to inform you that all sectors mentioned in your review have been contacted and asked for better improvements in the above mentioned problems, perfecting our vision services for the treatment of Exelence guests. It will be a pleasure to have you here at the Mabu Thermas Grand Resort. Greetings, Team Mabu

8/10 Good

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing accomodation
Out trip here was amazing we had a great time and so spaceish!
Response from Equipe Mabu Thermas on 31 May 2017
Dear Guest Thank you for choosing Mabu Thermas Grand Resort during your recent visit to Brazil. We really appreciate you taking the time to share your comments with us, as it is only through constructive feedback that we can monitor and fine-tune our service and facilities. Best regards, Mabu Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice
nice place for home holidays because the hotel laced at a nice place in Iguacu, and the services was good.
Response from Equipe Mabu on 29 May 2017
Dear Guest, Thank you for your review and your avaiability to rate us at Expedia. In our continuous search to remain as reference in Resorts in Brazil, we look forward to critic reviews to maintain or aperfection the standards in quality and guest atendance. It would be a pleasure to have you again at Mabu Thermas Grand Resort. Regards, Mabu Team

8/10 Good

vivian, buenos aires, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great thermal pools
It was a nice hotel, the room was ok, there was some kind of smell every time we came in the room ( I think it was the humidity of the place). We went to see the iguazu and it was conveniently close. My daughters loved the warm pools, it was so nice to come from our day at the waterfalls and jump in those pools!!! The only thing we think we didn't like was the food!!! The Buffett did not have a variety of choices too many of the same things, and the flavours were just ok. We ate at their nicer restaurant the last night (you had to make a reservation and it was a bit more expensive ) and That was good!!! We would go back again and maybe just eat at their nicer restaurant . :0)

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort

10/10 Excellent

Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Wagner, brazil

Liked: Cleanliness, property conditions & facilities, room comfort
very good hotel, but wireless not good.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Very far from a 5stars jotel except the price!!!!
Overcrowded place! Be carefull they have two kind of rooms. Very olds Ones, and some new. For sure the pictures on website are from renovated rooms. Very far from a real five star hotel

10/10 Excellent

Jalal, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel near falls of Foz do Iguacu
Super friendly staff, clean hotel room, wonderful recreational facilities, kids and family friendly, affordable, great service.

4/10 Poor

Bjarki

Liked: Cleanliness, room comfort
Disliked: Staff & service
Overprized and not worth it
I stayed there with my girlfriend and her family. Here's what I thought: Pros: Breakfast was generally good minus tiny cups and dishes. The lunch was good too (traditional Brazilian food). Rooms were big but very simple. The bed was really good. Felt safe there. They had activities for kids, even in the evenings, so I would say this was a good choice for couples with ADHD kids. Cons: Check-in took too long. WiFi was REALLY slow and there was no access point near the pool area where people spent most of the day. 3) The waffles tasted like sand cake. The stay was close to $200 a night and was supposed to be all included but it definitely wasn´t. The only place you could get "Free" drinks/food was at the restaurant and only when it was open. If you wanted to get beers and take it outside to the pool area the waitress needed to get an authorization from a manager!?! There was supposed to be some places where you could get some snacks for free (in the all included packet) but I never found those places. There was a nice piano bar there close to the lobby but of course you had to pay there. No cranberry juice = no cosmopolitan. Power outage one night that got some kids stuck inside one of the elevator. Dinner was bad! NO security box at my room. Had to go to the lobby THREE times to ask the for one before they finally carried it to my room. When I saw this 100lbs lady carrying it like no problem I decided not to use it at all.

8/10 Good

luiz, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente, hotel.
I stayed there for a 3 days, my daughter, 9 years old, loved it. There are many things to do inside the hotel. Very clean.

2/10 Terrible

Aw

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
Poor,unhelpful and unfriendly service

8/10 Good

FERNANDO, NEW YORK

Liked: Cleanliness, staff & service, room comfort
IGUACU FALLS
The holtel was nice but they were having some construction done on room next door was a nightmare

6/10 Okay

Peter, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Decent family hotel, not for couples
This hotel is set up for families and all of the pools and surrounding areas are filled with children and with loud entertainment for them - not very good for a couple wanting a peaceful break! The location is between the airport and town centre but too far to walk anywhere useful. There is a bus stop outside which is handy for getting into town, to the airport and to the waterfalls (bus 120 covers all 3 places). We found the room quite decent, fairly standard for a 4-star but not particularly modern. However, there was a lot of noise from neighbouring guests and this woke us up at night - we were unlucky but the sound-proofing could have been much better. Breakfast was excellent - varied and good quality. The staff were inconsistent - one was very helpful but others clearly lacked knowledge when we enquired about extending our stay; their central reservations office is closed at weekends (after 12.00 on Saturday) and they seemed incapable of dealing with us, so we moved hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent resort for vacation
Hotel staff is very courteous and helpful and can communicate in English in a Portugese speaking country Brasil .

10/10 Excellent

tere, asuncion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel termal pool
Great experience wars water ,beautiful sigths , great spa

2/10 Terrible

Magdalen, asuncion

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
When I arrived to the hotel, hotel staff very rudely said he didnt find my reservation, which actually, they received the comfirmation of the reservation by mail (ive got a copy of the mial). Hotel staff suggested I should go to their bussines Center ( 4 small PCS), to locate my reservation.(Itin# 735708779107. Once I had it, I printed and gave him, but still he could not accept this reservation. I travel a lot whith you guys, and It was the first time I had this unconvenience. I dont understand why this gentleman, treated me so badly. Sometimes when people have this kind of behavior, I ask myself whats his purpose in life. Nevertheless, I had a nervous breakdown, because I drove for so long, and being treated so badly, I really considered very unfair. After an hour or so, that I complained with anger, a lady, who called her self the front desk Manager, arranged for me a room, but I told them I was going to write in your website, my experience with details to prevent other passengers who might book a place at that hotel, that can meet horrible. people. Thanks.

8/10 Good

Ray, USA

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Family vacation
This is a 3.5 star type of hotel, the room was large and comfortable but we kept having problems with the A/C getting turned off, not knowing there was a master switch in the panel (a little label would have alleviated the issue). Breakfast was good with wide selection of food, fruits and omelet bar. The pool was nice, but people were swimming in the adult pool with small infants in diapers and they were served food while wading in the pool. The outside stairs and pathways were very dirty. The garden area was very nice and well kept and great for short walks. There is a nice walkway that runs a few miles in front of the hotel and we felt safe walking there.

10/10 Excellent

george, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, relaxing, clean, perfect...
I stay in a lot of hotels around the world with work and this is one of the best I have stayed in. Free wifi, great pools and facilities, nice staff, good food, all good... Love this place

8/10 Good

Debbie, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beds were uncomfortable-very hard!