6/10 Okay
Steve, Manchester
12 Apr 2017
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Mixed experience
We had booked a double room for our son and his fiancée and a twin room for ourselves. As it was a special occasion we asked for views with both rooms. In the event our son's fiancée was unable to make the trip. When we arrived we were told there had been a mixup and we would have to move temporarily to what was admittedly a better room which we did. But they wanted our son to move into a single room which was tiny and not very nice. We refused this and after a lot of hassle and stress we were given the rooms we originally booked. Our son's room had a view but ours didn't. After this the staff made every effort to help. The hotel is superbly appointed, the beds extremely comfortable and given its location very quiet. The breakfasts are however poor, nothing fresh and everything prepackaged. Too many sweet cakes, sugary drinks and cereals. The overall impression is of a beautiful hotel, lovely rooms and beds but with mediocre customer service.