Title: Best Western Plus Chena River Lodge Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Best Western Plus Chena River Lodge Travelers start their day with a riverside breakfast buffet at this welcoming lodge, where they can energize at the gym or stay productive during their stay ## Photo gallery for Best Western Plus Chena River Lodge ![Lobby - Best Western Plus Chena River Lodge (Fairbanks)](https://images.trvl-media.com/lodging/7000000/6980000/6976500/6976433/98c16c64.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Pillow-top beds, desk, laptop workspace, blackout curtains - Best Western Plus Chena River Lodge (Fairbanks)](https://images.trvl-media.com/lodging/7000000/6980000/6976500/6976433/c5a7dafc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Best Western Plus Chena River Lodge (Fairbanks)](https://images.trvl-media.com/lodging/7000000/6980000/6976500/6976433/c0933b62.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Best Western Plus Chena River Lodge (Fairbanks)](https://images.trvl-media.com/lodging/7000000/6980000/6976500/6976433/d83141fb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Best Western Plus Chena River Lodge (Fairbanks)](https://images.trvl-media.com/lodging/7000000/6980000/6976500/6976433/b8f1e8ee.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Best Western Plus Chena River Lodge, by the water, offers a free breakfast buffet and dry cleaning services. Guests enjoy helpful staff, in-room WiFi, fitness facilities, and secure luggage storage. ## Reviews 8.4 Very good ## Popular amenities - Pet-friendly - Parking included - Free Wi-Fi - Air-conditioning - Gym £122 includes taxes & fees 23 Jan - 24 Jan ## Room options ### Check availability for these dates Tonight [Jan 16 - Jan 17](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=6976433&PinnedHotelID=6976433&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=6976433&PinnedHotelID=6976433&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 17 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=6976433&PinnedHotelID=6976433&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=6976433&PinnedHotelID=6976433&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=6976433&PinnedHotelID=6976433&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=6976433&PinnedHotelID=6976433&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=6976433&PinnedHotelID=6976433&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=6976433&PinnedHotelID=6976433&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator ![Pillow-top beds, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/7000000/6980000/6976500/6976433/961932e4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Non Smoking, Refrigerator 9.2 Wonderful 7 reviews ### Highlights Air conditioning Free cots/infant beds Fridge LCD TV Blackout curtains Pillow-top bed Private bathroom Hairdryer - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower) ![Pillow-top beds, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/7000000/6980000/6976500/6976433/c5a7dafc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower) ### Highlights Air conditioning Free cots/infant beds Fridge LCD TV Blackout curtains Pillow-top bed Private bathroom Hairdryer - Sleeps 4 - 2 Queen Beds ### View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking ![Pillow-top beds, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/7000000/6980000/6976500/6976433/a11d1b73.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds, Accessible, Non Smoking 10.0 Exceptional 1 review ### Highlights Air conditioning Free cots/infant beds Fridge LCD TV Blackout curtains Pillow-top bed Private bathroom Hairdryer - Sleeps 4 - 2 Queen Beds ### View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator ![Pillow-top beds, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/7000000/6980000/6976500/6976433/a11d1b73.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds, Non Smoking, Refrigerator 8.6 Excellent 13 reviews ### Highlights Air conditioning Free cots/infant beds Fridge LCD TV Blackout curtains Pillow-top bed Private bathroom Hairdryer - Sleeps 4 - 2 Queen Beds ### View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking ![Pillow-top beds, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/7000000/6980000/6976500/6976433/057a01fa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Accessible, Non Smoking ### Highlights Air conditioning Free cots/infant beds Fridge LCD TV Blackout curtains Pillow-top bed Private bathroom Hairdryer - Sleeps 2 - 1 King Bed ## You may also like Ad ![Lobby](https://images.trvl-media.com/lodging/2000000/1570000/1568500/1568482/826d5d1d.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### La Quinta Inn & Suites by Wyndham Fairbanks Airport College - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FFairbanks-Hotels-Best-Western-Plus-Chena-River-Lodge.h6976433.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FFairbanks-Hotels-Best-Western-Plus-Chena-River-Lodge.h6976433.Hotel-Information) ## About the area Located in College, a neighbourhood in Fairbanks, Best Western Plus Chena River Lodge is in a shopping district and on a river. Regal Goldstream and Hoodoo Brewing Company are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Birch Hill Recreation Area and Chena River. Looking to enjoy an event or a game while in town? See what's happening at Carlson Center Event Arena or Growden Memorial Park. Fishing offers a great chance to get out on the surrounding water, or you can seek out an adventure with mountain biking, hunting and hiking/biking trails nearby. [Visit our Fairbanks travel guide](https://www.expedia.co.uk/Fairbanks.dx1190) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C64.83732%2C-147.82426&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Af4XrIgRsLltcUXZt2l40I8y1A8=) 1255 Tvsa Way, Fairbanks, AK, 99709 ### What's nearby - Chena River \- 1 min walk \- 0.1 miles - University of Alaska-Fairbanks \- 1 min drive \- 1.7 miles - Pioneer Park \- 4 min drive \- 1.5 miles - 40 Below Fairbanks \- 4 min drive \- 1.9 miles - Palace Theatre \- 5 min drive \- 2.1 miles ### Getting around - Fairbanks, AK (FAI-Fairbanks Intl.) - 5 min drive ### Restaurants - ‪Starbucks - ‬6 min walk - ‪Fred Meyer Fuel Center - ‬5 min walk - ‪Taco Bell - ‬9 min walk - ‪Sunrise Bagel & Espresso - ‬3 min drive - ‪Starbucks - ‬14 min walk ## About this property ### Best Western Plus Chena River Lodge Hotel located in College A free breakfast buffet, dry cleaning/laundry services and a gym are just a few of the amenities provided at Best Western Plus Chena River Lodge. In addition to a business centre, guests can connect to free in-room WiFi. Other perks include: - Free self-parking and extended parking - Smoke-free property, a 24-hour front desk and a computer station - A TV in reception, a front desk safe and a lift - Guest reviews give top marks for the helpful staff Room features All 67 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and desk chairs. Other conveniences in all rooms include: - Pillowtop mattresses, rollaway/extra beds (surcharge) and free cots/infant beds - Bathrooms with baths or showers and free toiletries - 42-inch LCD TVs with premium channels - Fridges, microwaves and coffee/tea makers ## Similar properties ![Suite, 1 King Bed, Non Smoking, Jetted Tub | Pillow-top beds, in-room safe, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/50000/42500/42492/44956470.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Best Western Plus Pioneer Park Inn Fairbanks - Pool - Breakfast included - Parking included - Free Wi-Fi 8.2 Very good 1,001 reviews £101 includes taxes & fees 23 Jan - 24 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=42492&PinnedHotelID=42492&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/15000000/14800000/14798500/14798404/bf1ec9be.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Candlewood Suites Fairbanks by IHG Fairbanks - 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Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends ### Things to do - Gym - TV in common areas ### Family friendly - In-room cot - In-room microwave - In-room refrigerator - Laundry facilities - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) ### Business services - Business centre - Computer station ### Outdoors - On a river ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 2 accessible parking spaces - Assistive listening devices - Braille/raised signage - Handrails in stairways (101 centimetre high) - Lever door handles - Lift (116 centimetre wide door) - Phone accessibility kit - Stair-free path to entrance - Visual fire alarm - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk (89 centimetre high) - Wheelchair-accessible van parking ### More - 1 building - 3 floors - Built in 2009 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot - Pillowtop mattress - Rollaway/extra bed (surcharge) ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - 42-inch LCD TV with premium cable channels ### Food and drink - Coffee/tea maker - Microwave - Refrigerator ### More - Air conditioning (climate-controlled) - Desk - Desk chair - Free local calls - Heating (climate-controlled) - Iron/ironing board - Laptop workspace - Phone ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: 2:00 AM Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 50.00, per accommodation, per stay, plus a deposit of USD 50.00 per stay Service animals are welcome, and are exempt from fees Welcoming dogs only 2 total (up to 36 kg per pet) Pets cannot be left unattended ### Children and extra beds Children are welcome 2 children can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for USD 10.0 per day. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Pet deposit: USD 50.00 per stay - Pet fee: USD 50.00 per accommodation, per stay - Service animals are exempt from fees - Rollaway bed fee: USD 10.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Cashless transactions are available Safety features at this property include a smoke detector This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms Alcohol is not served at this property Children under 16 years old are not allowed in the fitness facility without adult supervision ### Property is also known as Best Western Chena Lodge Best Western Chena River Best Western Chena River Lodge Best Western Plus Chena River Best Western Plus Chena River Lodge Best Western Plus Chena River Lodge Fairbanks Best Western Plus Chena River Lodge Hotel Best Western Plus Chena River Lodge Hotel Fairbanks Chena River Lodge Chena River Lodge Best Western Best Western Plus Chena River Hotel Fairbanks BEST WESTERN PLUS Chena River Lodge Fairbanks, Alaska Best Western Plus Chena River Fairbanks BEST WESTERN PLUS Chena River Lodge Fairbanks Alaska Alaska Best Western Plus Chena River Lodge Hotel Best Western Plus Chena River Lodge Fairbanks Best Western Plus Chena River Hotel Fairbanks Best Western Plus Chena River Lodge Hotel Fairbanks ## Frequently asked questions ### Is Best Western Plus Chena River Lodge pet-friendly? ### How much does it cost to stay at Best Western Plus Chena River Lodge? ### How much is parking at Best Western Plus Chena River Lodge? ### What time is check-in at Best Western Plus Chena River Lodge? ### What time is check-out at Best Western Plus Chena River Lodge? ### Where is Best Western Plus Chena River Lodge located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Best Western Plus Chena River Lodge Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.6 Location ### 8.8 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 488 8 - Good 302 6 - Okay 114 4 - Poor 54 2 - Terrible 31 ## Reviews ### 6/10 Okay #### Amanda 30 Dec 2025 Liked: Cleanliness The staff was very nice. The elevator was broken for several days. ##### Amanda Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Judith 28 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very Clean and quiet and it was easy to check in. ##### Judith Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Michael 8 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Quiet an clean ##### Michael Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Arthur 19 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent location, good breakfast, very clean and comfortable ##### Arthur Stayed 1 night in Mar 2025 ### 8/10 Good #### Amy 13 Jul 2025 Liked: Cleanliness, property conditions & facilities The bed was very comfy. I liked the in room fridge. Good black out curtains. Quiet at night. ##### Amy Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Susan 5 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Comfortable.Great breakfast ##### Susan Stayed 2 nights in May 2025 ### 10/10 Excellent #### Fernanda 11 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great location Great staff, clean room, bed was comfort, good breakfast ##### Fernanda Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Marilyn 31 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great breakfast offerings ##### Marilyn Stayed 5 nights in Jul 2024 ### 8/10 Good #### Julianne 24 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Room was very clean ##### Julianne Stayed 1 night in Feb 2025 ### 10/10 Excellent #### karen 25 Feb 2024 Nice place and very friendly staff. ##### karen Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Anne 9 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities Quick and easy access to the airport. Good breakfast. ##### Anne Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Madonna 25 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Place was clean and staffs are friendly. Breakfast option was great too. ##### Madonna Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Michael Edward 28 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great breakfast ##### Michael Edward Stayed 4 nights in Sep 2023 ### 10/10 Excellent #### Jeffrey 21 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice stay Nice clean hotel. Beds and pillows super comfortable. Great breakfast. ##### Jeffrey Stayed 1 night in Sep 2023 ### 6/10 Okay #### Maryann 10 Mar 2024 The rooms are quiet at this hotel with how they have the rooms set up. ##### Maryann Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Maria 12 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Helpful staff The staff were very helpful on giving us info for the aurora viewing places, how to layer up . Special mention to Sherry. The location is convenient ##### Maria Stayed 2 nights in Mar 2024 ### 6/10 Okay #### Andrew 26 Aug 2023 Liked: Staff & service It was fine but felt quite expensive. Staff apart from check inn were excellent - could not do enough for us! ##### Andrew Stayed 3 nights in Aug 2023 ### 8/10 Good #### John 6 Oct 2023 Liked: Staff & service, amenities I like the breakfast, the property is little bit old n need a new carpet. ##### John Stayed 3 nights in Oct 2023 ### 10/10 Excellent #### Brian 1 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Clean, Comfortable Stay Great stay. Clean room and common areas, comfortable beds. AC worked great (it was 87°F in Fairbanks when we arrived). Clean hot shower. The breakfast was above expectations. Staff was friendly and helpful. We’ll stay here again next time we’re in Fairbanks. ![](https://a.travel-assets.com/ugc/hotel-reviews/813A37F0EA3DCBDDCFCDB1874F3ACFA8BAD6ADC11690900079022.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Brian Stayed 2 nights in Jul 2023 ### 8/10 Good #### Matthew 2 Sept 2023 Decent hotel. In good location. Some rooms seem to need basic revamp and updating. But the staff is nice and helpful. Good breakfast included is a positive. ##### Matthew Stayed 2 nights in Aug 2023 ### 6/10 Okay #### Caren 22 Sept 2024 Liked: Cleanliness, amenities Disliked: Property conditions & facilities The toilet lid/seat was only attached by one bolt and slid off when in use. Trim on base of bathroom door was loose and fell off causing me to trip. Thermostat was nonfunctional so room was too hot unless windows kept open. Otherwise room was very nice and in good location. ##### Caren Stayed 2 nights in Sep 2024 ### 6/10 Okay #### Brenda 16 Feb 2024 Liked: Staff & service, property conditions & facilities Disliked: Cleanliness The front desk staff was extremely nice and very helpful. I don’t think there is any sound insulation in the walls or ceiling. It sounded like a basketball team was running around over us every night! The hotel was clean, especially our room, but the lobby floor had so much trash on it. ##### Brenda Stayed 3 nights in Feb 2024 ### 4/10 Poor #### Carole 4 Aug 2024 Disliked: Property conditions & facilities #### It was just okay The room itself was pretty clean. However the light was out inside the bathroom where the toilet and shower are, so we had to leave the door open in order to see. The smoke detector (or co2 not sure) was hanging off the wall and the curtain rods were crooked like they had been pulled too hard so they didn’t shut tightly. It seems like hotels these days should offer smart tv options, not just basic cable. ##### Carole Stayed 1 night in Aug 2024 ### 6/10 Okay #### Danielle 13 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities #### Customers have to deal with no sleep. Myself and my husband has stayed at this location several times. We actually love the free breakfast and beds so we’ve come back even after having nights that ended up sleepless due to people being loud, heater not working, people outside being loud ect.. I let the service people know and they didn’t seem to care either time. This was the last time we attempted to stay. I’m pretty upset because if there wasn’t any weird sales going on between vehicles that stay running till 4am with cutoff mufflers I would have had a great anniversary but again it was a waste of money. From now on we will choose another hotel to have our monthly stays at. ##### Danielle Stayed 1 night in Nov 2023 ### 8/10 Good #### Hily 22 Feb 2024 Liked: Staff & service, amenities Staff was excellent, friendly, always helpful. Breakfast was wonderful every day. The location was great for its proximity to the airport and other means of transportation. The hotel is due for a 'face lift' though it was perfectly good for our stay, save the notes below. I would be fine to stay again without a second thought. Consider before you book: no airport shuttle services. If you are willing and able to haul yourself and your bags up to the 2nd or 3rd floor .... you're great. However, if that isn't you; do one of 2 things. Either make certain you have a ground floor room OR book elsewhere. The elevator stopped working several times during our 5 day stay. It was an issue that canceled our Aurora viewing plans for that evening. Upon arriving, we found that our bathroom had not been fully cleaned. We took care of it and the rest of the stay in that regard was great. Our TV wasn't working for the first 2.5 days. Eventually either it was cured or replaced. 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