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"Good staff good reception "

"Absolute worst TV ever. Owners too cheap to buy enough bandwidth to keep ,TV from constantly buffering, no content, etc. I mean, really? We don't stay in hotels for the TV, but when we have downtime we want to be able to watch with a minimum of interruptions/failures. Our last night we ended up using our tablet to watch uninterrupted TV. Also, ever hear of inside stairwells? They are really nice in sub-zero temperatures, especially with luggage or shopping to take to the third floor."

"Soo cozy and clean and welcoming! "

"Pike’s Waterfront Lodge is my absolute go-to whenever I visit Alaska—I’ve stayed here in both summer and winter, and it never disappoints. It’s one of the best places to view the Northern Lights right from the comfort of your hotel. The location is breathtaking, especially with the river completely frozen, creating a truly magical setting. The staff is incredibly friendly and helpful, making every stay exceptional."

"Staffs here are OK but poorly managed. My room wasn't ready for check in time. After my check in, I found that the room was missing refrigerator. Previous guest's (?) hairs in shower, sink and bathroom floor... ... Nothing devastating but poorly managed."

"Very helpful staff, they were having issues with their heat/cool system but were very helpful and solved the problem. We would definitely recommend staying there."

"The room we had was very close to a door. It also had a recliner which was perfect for my husband who has a bad heart and needs to keep his feet up. It was warm enough considering how cold it was outside. Plenty of hot water when we needed it to take showers. Staff was very helpful and friendly."

"Everyone at Hampton was friendly and helpful, and the free airport shuttle is a big plus in minus 20 weather. The room was clean and comfortable, the bed was comfy and the bathroom was nice. Free breakfast was a great perk, as it would have been a chilly walk to get to another restaurant nearby. And the coffee station is always available. Hampton is also on the list of places that will pick you up to go look for the Northern Lights, so that was convenient. My main gripe: since we didn't have a car, I was looking forward to swimming in the indoor pool and using the hot tub. But the pool was not working, so they closed the whole area for all 4 days. I read another review about the pool being closed for many days and I suspect it may have been closed for a while, so beware if that's a big draw for you. Other than that, we enjoyed our stay."

"Room was nice, front desk very helpful. "