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Reviews of Basin Park Hotel and Spa

3 out of 5
Basin Park Hotel and Spa
12 Spring St, Eureka Springs, AR

Reviews

8.6

Excellent

Rating 10 - Excellent. 509 out of 1003 reviews" "
Rating 8 - Good. 330 out of 1003 reviews" "
Rating 6 - Okay. 91 out of 1003 reviews" "
Rating 4 - Poor. 59 out of 1003 reviews" "
Rating 2 - Terrible. 14 out of 1003 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

DeEtt

Travelled with family
Liked: Cleanliness, staff & service, amenities
Starting to need some clean updates. Not to lost the ambiance, but freshen.
Stayed 2 nights in May 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff. Loved the place
Stayed 2 nights in May 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

6/10 Okay

Marsha, Springfield

Liked: Cleanliness, staff & service, amenities
I never got hot water in my room, the toilet space is very cramped, but I loved the location. The hotel itself was very charming.
Stayed 1 night in May 2024

10/10 Excellent

charlene

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in May 2024

8/10 Good

LORI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid $7 more at hotel than stated on Expedia. There are "free" things to do every day at hotel. Do them since you are charged a daily resort fee and they were fun! Not all shops were open since it was b4 memorial day. Plus a lot of places are closed on Mon and Tue at least this time of year. (May). Fun town.
Stayed 2 nights in May 2024

6/10 Okay

Brenda, Vinita

Travelled with partner
Enjoyed the stay. Hotel was old, so not expecting a lot. Parking was inconvenience. Shuttle had to transport you to a parking lot about half mile away where you car was parked.
Stayed 2 nights in May 2024

10/10 Excellent

Terrah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back! Great experience!
Stayed 1 night in May 2024

4/10 Poor

Richard

Travelled with family
Disliked: Cleanliness
Our bedding had not been changed, although the bed was made up as if it was clean. When I went to get into bed, pulled back the bedding, and there was blood on the sheet. As a female, I’m too old to have left it where it was if you get my drift., Someone brought us clean sheets and they did comp us the room for that night, but overall a very disturbing experience. Carpets were grimy too, and the place just seemed warn out. Shuttle driver nice, and he brought us the clean sheets too. Main check in area staff not very friendly or accommodating overall.
Stayed 2 nights in May 2024
Response from RDM on 15 May 2024
Thank you for the feedback. Our apologies about the cleanliness issues. I will forward this to our Hsk. Sup. so this will not happen in the future. We have a couple of new housekeepers we are still training.All of the carpet in the hotel was cleaned in April. Our apologies if it was not done to your satisfaction.I hope you have a good day.

10/10 Excellent

Sanderli

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Paul, Broken Arrow

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Old refurbished classic hotel. Room was small and dust/mold as expected of this kind of hotel but really kicked in my allergies. She loved the romance of it, but not for more than the day. Nice and nostalgic so perfect for some, just know what it is.
Stayed 1 night in May 2024

10/10 Excellent

Margie, Fayetteville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of everything in Eureka Springs!
Stayed 1 night in Apr 2024
Response from RDM on 2 May 2024
Thank you for choosing the Basin Park Hotel!

6/10 Okay

Tyler

Stayed 1 night in Apr 2024

6/10 Okay

Tiffany, Olathe

Travelled with family
Disliked: Property conditions & facilities
The bathroom was way too small. The toilet was up against the window and wall. The shower was tiny and the sink was in the room far away from the bathroom. The air conditioner had to run all night and that was loud.
Stayed 1 night in Apr 2024
Response from RDM on 2 May 2024
Thank you for the feedback. Our apologies about the room size and the AC. Some of our rooms are small but we have expanded a lot of them to be roomier. Next time you stay with, inquire about our larger rooms. The AC noise is inconvenient but unfortunately there's not much we can do about that.I hope you have a good day!

8/10 Good

Gary, Anchorage

Business traveller
At this hotel you are stepping back in time. A very old, classic hotel from post Civil War era. Not perfect but pretty good shape for its age. A visit to Eureka Springs is a step back in time.
Stayed 3 nights in Apr 2024
Response from RDM on 2 May 2024
Thank you! Please visit us again next time you're in Eureka Springs.

2/10 Terrible

janelle

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk was rude. They acted like they didn't even want us to be there. No greeting, no smile, no thank you. Very short and curt. The shuttle drivers were the nicest people there. The room was subpar and ugly. The staircase needed vacuuming and the food was subpar. If you called the front desk they were just plain rude. The hotel is not at all attractive. I've stayed at better La Quinta's and I payed almost $400 in hotel tax. Overall I would find another place to to stay. Highly overrated!!
Stayed 2 nights in Apr 2024
Response from RDM on 23 Apr 2024
Thank you for the feedback. Our apologies you were not satisfied with your stay. I will share this review with my staff and we will do better in the future.Have a good day.

10/10 Excellent

James

Neat history. Cool bar. Friendly staff. Dog friendly.
Stayed 2 nights in Mar 2024
Response from RDM on 2 May 2024
Thanks for the 5 star review!

10/10 Excellent

Jared

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wife and I enjoyed our night stay here. Awesome location to downtown Eureka Springs and all the shops.
Stayed 1 night in Apr 2024
Response from RDM on 2 May 2024
Thanks for the 5 star review!

6/10 Okay

Sallye

Travelled with family
Liked: Staff & service
Seemed dingy to me. Didn’t appreciate the fire alarm going off (no fault of hotel).
Stayed 1 night in Apr 2024
Response from RDM on 2 May 2024
Our apologies you thought the hotel was dingy. I will speak to housekeeping and we will do better.Have a good day.

10/10 Excellent

Tristan

Stayed 1 night in Apr 2024

10/10 Excellent

Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for a great place on your visit to Eureka Springs this is the place! Great location and a superior state made for a great experience for us.
Stayed 2 nights in Apr 2024
Response from RDM on 12 Apr 2024
We appreciate the positive feedback!

8/10 Good

Kenny

Stayed 2 nights in Apr 2024
Response from RDM on 2 May 2024
Thanks for visiting.

10/10 Excellent

John

Stayed 2 nights in Nov 2023
Response from RDM on 2 May 2024
Thanks for the 5 star review!

6/10 Okay

Amy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from RDM on 12 Apr 2024
Thanks for visiting.

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, this is an OLD hotel. Like the rest of the town, everything is OLD. That said, it is not a bad hotel. The staff was amazing. From the front desk attendants to the bar/dining staff to the cleaning staff, the service was amazing. I always try to book directly through the hotel...but that was not a wise move. We received an amazing deal through Expedia. The price was 1/2 of booking through the hotel directly. We booked 2 rooms and loved being across the hall from each other. The rooms were cozy, but old. Dim lighting and interesting plumbing situations. The floors are creaky, which falls in line with the mood of the old hotel. Beds, bedding, sheets, towels were totally fine. The hotel restaurant was very good as was the game room. I had a great time with my almost-adult children in the game room. The location is absolutely perfect! Being right in the middle of Eureka is fantastic. We could walk everywhere and if needed, the hotel had a shuttle available at all times. We had amazing dining experiences at the suggestion of the hotel staff . Overall, we had a fantastic stay at a fun hotel which is located in the best place in Eureka!
Stayed 3 nights in Mar 2024
Response from RDM on 12 Apr 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

George

Travelled with family
The Basin Park front desk were rude and unaccommodating . The cleaning crew were very friendly as was the door man. We stayed in one of the haunted rooms ,room 306 . The first night it sounded like someone was in the room walking around.
Stayed 2 nights in Mar 2024
Response from RDM on 12 Apr 2024
Thank you for the feedback. My apologies the front desk staff. We were in the midst of Spring Break and shorthanded. The staff was stretched thin and we were extremely busy. We will do better in the future.I hope you have a good day.

8/10 Good

Cathy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great, very friendly and helpful. Building was old of course so did have some quirks!
Stayed 2 nights in Mar 2024
Response from RDM on 23 Mar 2024
Thank you for visiting!

10/10 Excellent

Mary

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from RDM on 23 Mar 2024
Thanks for the 5 star review!

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the history of the hotel and the hotel and staff were very professional and I enjoyed our stay
Stayed 1 night in Mar 2024
Response from RDM on 23 Mar 2024
We appreciate the positive feedback!

10/10 Excellent

Mike

Travelled with partner
Customer service and staff was amazing! Loved the shuttle service and drivers as well!
Stayed 2 nights in Mar 2024
Response from RDM on 23 Mar 2024
We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.

10/10 Excellent

Dwana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from RDM on 23 Mar 2024
Thanks for the 5 star review!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from RDM on 23 Mar 2024
Thanks for the 5 star review!

4/10 Poor

Donna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We checked in to the first room and the bed was horribly uncomfortable, the room was dusty. The floor smelled completely of weed. We were moved to the 5th floor from the 4th and into another room. The bed was slightly better, the room was still dusty. The bathroom areas were extremely tight. The staff was friendly and helpful, the location was great- however this place really needs updating. Around 10:30pn we heard a lot of stomping and noise above us to which we found out was a ghost tour which lasted until well after 11pm. Our spa services were moved to another location due to a person calling in. The spa was the main reason we stayed at the hotel for convenience.
Stayed 2 nights in Mar 2024
Response from RDM on 23 Mar 2024
Thank you for the feedback. Our apologies about all of the issues you experienced while staying with us. We will do better in the future.I hope you have a good day.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Eureka! All of downtown Eureka Springs is within walking distance and they have a shuttle to get to other attractions in town!
Response from RDM on 23 Mar 2024
We're glad you enjoyed your recent stay with us. We hope to see you again next time you return to Eureka Springs.

10/10 Excellent

Carey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in the heart of downtown with lots of shops and restaurants within walking distance.
Stayed 1 night in Mar 2024
Response from RDM on 23 Mar 2024
Thank you for choosing the Basin Park Hotel!

6/10 Okay

Susan

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Ok I get that this is a historic town but this hotel is old. Really old. They just keep adding more layers of brown paint on the walls. The TVS are old and you can't stream to them. The floors are uneven so Our door was crooked at the top and had a 2 inch gap. Carpet was old. Fixtures lighting furniture all needs to be thrown away. At $275 a night you'd think it was at least a Holiday Inn. Parking was at an offsite lot so you unload at the curb. We had 2 dogs so I had to stay with them while my husband had to go park the car and wait for free shuttle. Staff was very friendly and helpful! The game room was fun and the lounge was nice if you want expensive cocktails. Didn't go to the spa or use the hot tub. Not sure why this is called a 'resort' my guess is so they can charge the ' resort fee'. We didn't have the cont'l breakfast but used the $15 credit at a local coffee shop. Which is a smart partnership! Go there for breakfast! Awesome coffee fresh baked biscuits :) The locals go there. The location is what you're paying for $$. Probably won't go back
Stayed 1 night in Feb 2024
Response from RDM on 3 Mar 2024
Thank you for taking the time to review the Basin Park Hotel. We truly value the opinions of our customers and we apologize that we did not meet your expectations.

8/10 Good

Shaun, Topeka

Travelled with partner
Liked: Cleanliness
The Basin Park Hotel certainly has a lot of character and charm. Its location makes it a great spot to stay and browse the local shops and eateries.
Stayed 2 nights in Feb 2024
Response from RDM on 3 Mar 2024
We appreciate the positive feedback!

10/10 Excellent

Corina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jacob at the front desk and Nick on the shuttle were amazing. This hotel is beautiful ghost or no ghost! I will be back as it’s just a wonderful vibe all around. My only critique is the mirrors are a little high for those 5’2” and under-that’s not the first time I’ve run into that though.
Stayed 1 night in Feb 2024
Response from RDM on 3 Mar 2024
Thanks for the 5 star review!

8/10 Good

James

Stayed 1 night in Feb 2024
Response from RDM on 23 Mar 2024
Thank you for visiting!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from RDM on 3 Mar 2024
Thank you for visiting!

8/10 Good

kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience
Stayed 1 night in Feb 2024
Response from RDM on 3 Mar 2024
Thank you for choosing the Basin Park Hotel!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and hospitality!
Stayed 1 night in Feb 2024
Response from RDM on 3 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Wade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful old hotel, smack dab in the middle of downtown Eureka Springs. It's not perfect, but, still, I love this old lady. We've stayed here twice, and we plan on staying here again.
Stayed 3 nights in Jan 2024
Response from RDM on 3 Mar 2024
Thank you for choosing the Basin Park Hotel!

10/10 Excellent

Julie, Grove

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfectly nestled in the heart of historic downtown within walking distance to everything. Dinner on the balcony was great and room was nice with updated bathroom. We will go back!
Stayed 1 night in Feb 2024
Response from RDM on 3 Mar 2024
Thanks for the 5 star review!

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with lots of history and a easy shuttle service. Walkable for shopping we loved the location. Staff was helpful and friendly.
Stayed 1 night in Feb 2024
Response from RDM on 3 Mar 2024
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from RDM on 1 Feb 2024
Thank you! Please visit us again next time you're in Eureka Springs.

6/10 Okay

Mary

Travelled with group
Disliked: Amenities, property conditions & facilities
Parking a mile away.
Stayed 1 night in Jan 2024
Response from RDM on 1 Feb 2024
Our parking lot is 2.5 blocks away from the hotel with shuttle service to and from the parking lot.Thanks for visiting.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from RDM on 1 Feb 2024
Thanks for visiting.