Restaurant

Reviews of Best Western Plaza Hotel

4 out of 5
Best Western Plaza Hotel
Drottninggatan 9, Eskilstuna

Reviews

8.0

Very good

Rating 10 - Excellent. 305 out of 1002 reviews" "
Rating 8 - Good. 431 out of 1002 reviews" "
Rating 6 - Okay. 195 out of 1002 reviews" "
Rating 4 - Poor. 44 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Caroline i Receptionen on 9 Jan 2024
Hej, Tack för att du tog din tid att svara på vårt formulär! Tusen tack för ditt topp betyg, det gör oss super glada! Vi hoppas att vi ses igen! Ha en fin dag och god fortsättning. Med vänlig hälsning,

6/10 Okay

Ali

Business traveller
3 star at max
3* at max, seriously need updating, room do not have climate control. Very small rooms and toilet
Stayed 1 night in Dec 2023
Response from Therese reception on 29 Dec 2023
Hej, Tack för din feedback angående våra rum. Det ligger i vår planering att se över renovering samt uppdatering av utbuden på rummen. Vi önskar dig en god fortsättning och varmt välkommen tillbaka.

6/10 Okay

Peter

Business traveller
OK for a night (or two !) ...
Nice hotel a few hundred metres from Eskilstuna rail Station. Very convenient. Rooms are clean & comfortable, but getting a little tired and dated. Nice breakfast in the downstairs bar area each morning. Perhaps a little overpriced for what it is
Stayed 2 nights in Aug 2023
Response from Emma i Receptionen on 6 Sept 2023
Hej Peter, tack för att du tagit dig tiden att besvara vår kundundersökning efter er vistelse. Det hjälper oss att ständigt kunna bli bättre.Vi ser fram emot er nästa vistelse hos oss!

2/10 Terrible

F. Mikael

Stayed 1 night in Aug 2023
Response from Emma i Receptionen on 19 Sept 2023
Hej Mikael, tack för att du tagit dig tiden att besvara vår kundenkät efter din vistelse hos oss. Jag får be om ursäkt å hela vårt teams vägnar för att er vistelse inte uppnådde era förväntningar. Om det är något specifikt ni har som feedback får du gärna höra av dig så vi får veta.

8/10 Good

Chu Chee

Stayed 4 nights in May 2023
Response from Martina Reception on 29 May 2023
Hej Chu Chee!Tack för att du har tagit dig tiden att ge oss betyg på din vistelse hos oss, och stort TACK för ditt fina betyg! Vi önskar dig varmt välkommen tillbaka! Vänliga hälsningar Martina

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Plaza Hotel
A loveley hotel still in the spirit of the 60s - 70s with querky furniture, spacious rooms, and an amazing breakfast. Would thouroughly recomend this hotel. Central to everything.
Breakfast
Stayed 1 night in Feb 2022
Response from Receptionen Therese on 4 Feb 2022
Good morning Christopher, Thank you for your nice review about us and our hotel. We hope you slept well and enjoyed your breakfast. Hope to see you soon again. Best regards

4/10 Poor

Basanagoud

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel could have been better.
Parking Garage is very congested, need to drive to roof through narrow passage. Very difficult for full size car. WIFI was very week and not working. No water pressure in shower.
Stayed 1 night in Oct 2021
Response from Receptionen on 17 Oct 2021
Hello, I'm sorry we could not meet your expectations of us. We have an access point that is broken and we are waiting for a new one which we hope will come this week. We are very careful to inform it is crowded in the garage at check-in so that the guest can make their own decision about parking the car. We wish you a Lovely sunday. best regards Beatrix

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Beatrix Receptionen on 27 Sept 2021
Hej Robert, Tack för ditt fina omdöme om oss och vårt hotell. Vi hoppas att Eskilstuna visat sig från sin bästa sida. Ha en fin vecka och varmt välkommen tillbaka!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the doggie Goodie-bag
Large room, a bit too firm bed. But I got to choose pillow. Goodie bag for dog's Love it! Fantastic breakfast and very friendly staff.
Stayed 3 nights in Jan 2021
Response from Receptionen on 7 Jan 2021
Hi! Thank you for your kind review. We are very glad to hear that you (and your dogs) had a good stay with us and I hope you managed to get a good night's sleep even though the bed was a bit too firm. We hope we get to welcome you to Plaza Hotel soon again!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Receptionen on 4 Jan 2021
Hej Tack för din recension, återkom gärna med förbättringsförslag så vi har en möjlighet att ge dig en så bra upplevelse som möjligt. Ha en bra vecka mvh

8/10 Good

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly satisfactory
This Hotel is perfectly satisfactory. Not luxurious but functional and perfectly fine. The reception staff have always been friendly and helpful. The location is perfect, 2 minutes walk from the station and a few minutes from the shopping centre.
Stayed 1 night in Nov 2020
Response from Receptionen on 10 Dec 2020
Hi Laura. Thank you so much for taking your time to review your stay at out hotel. We are happy that you liked it and are thankful for your feedback. Hopefully, we will see you again soon!

10/10 Excellent

Vinoth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent hotel with fantastic breakfast. Very quiet and clean hotel. 100 meters to train station, lot of dining options next to the hotel.
Stayed 1 night in Jun 2020
Response from Receptionen on 30 Jun 2020
Hello Vinoth, Thank you so much for taking the time to review your recent stay at our hotel. We are so pleased that you enjoyed your visit and thank you for your kind words! We hope to see you again soon, and don't hesitate to contact us if you need help with anything :) Kind Regards, Linnea Best Western Plaza Hotel

10/10 Excellent

Andrei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place,close to city center, terrace arround.
Everything was ok.
Stayed 1 night in Jun 2020

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pillows
Stayed 1 night in Feb 2020
Response from Stefan on 29 Feb 2020
Greetings! Thank you for choosing our hotel! We are continously working on improving and we look forward to see you again! Regards Best Western Plaza Hotel Eskilstuna

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Janine - Receptionen on 27 Feb 2020
Hej, Tack för att du tagit dig tiden att ge oss ett betyg, det blir vi glada för. Välkommen åter

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It not worth 4 starts it should be 2 stars old Small
Stayed 5 nights in Feb 2020
Response from Plaza H on 23 Feb 2020
Thank you for taking the time to review your recent stay at our property. We are very sorry to hear you did not enjoy your stay with us to such degree as to not rate us above two stars. I hope that there was no issues, and if that was the case you are more than welcome to contact us for eventual compensation. We are a small hotel, and the building is old, but I hope that you atleast enjoyed some of our nicer features - such as the well-equipped gym and sauna, the 24/7 service, and our very popular breakfast! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Linnea the Reception Best Western Plaza Hotel

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel in no way rated 4stars ??? The hotel condition is way less than 4 stars and Parking is really really bad , or should I say no parking
Stayed 5 nights in Feb 2020
Response from Plaza H on 23 Feb 2020
Thank you for taking the time to review your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are aware that the parking is very narrow, and I hope that we warned you ahead of time. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Linnea the Reception Best Western Plaza Hotel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Janine - receptionen on 4 Dec 2019
Hej, Tack så hemskt mycket för toppen betyg. Välkommen åter till oss

8/10 Good

Stéphane

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Janine - receptionen on 4 Dec 2019
Hej Stephane Tack för din feedback och välkommen åter.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is great !
Overall was great experience, breakfast was amazing. However, in the morning when i was changing clothes, door was opened without knock and closed without saying 'sorry' or etc. only this was not good experience for my saty.
Stayed 1 night in Oct 2019
Response from Janine - receptionen on 30 Oct 2019
hello to you, First of all I want to say thank you for taking the time to give us feedback. Second of all I wanna apologize for having this happend to you, I am so very sorry and I will take it up with our housekeeping department. I hope you will choose us again and you are so welcome back.

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019
Response from Denise, receptionen on 29 Jun 2019
Hej, Vi uppskattar att du tagit dig tid att ge oss din feedback. Vi strävar alltid efter förbättring, och tar varmt emot tips på vad ni gäster önskar av oss. Vi tar till oss din kritik, och lovar att ta med oss det framåt för att bli ännu bättre. Tack igen, vi önskar dig en fin dag! :-) Med vänliga hälsningar

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Janine, receptionen on 5 Jun 2019
Tack för din feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, in the middle of the town, near to shops, restaurants etc.
Stayed 1 night in May 2019
Response from Reception on 7 May 2019
Thank you for the nice review! Kind regards,

4/10 Poor

anders

Disliked: Property conditions & facilities, room comfort
I got a very small room that did not feel very fresh.
Stayed 1 night in Sep 2018
Response from Best Western Plaza Hotel on 3 Oct 2018
Dear Anders, thank you for your review, We are sorry for that, we have many rooms with different sizes and conditions. Part of our rooms is renovated. Kindly regards

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Breakfast without charm
The hotel is kind of all but what really needed a shapeup was the breakfast area and the breakfast.
Response from Isabelle on 5 Jun 2018
Dear Guest, Thank you so much for your feedback. We will take it with us and see how we can make the breakfast area even better! Kind regards, Isabelle, Marketing Manager

8/10 Good

Keith, Ipswich UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory hotel in central Eskilsltuna location
Comfortable hotel, with rather old fashioned lifts, ample breakfast, however the room corridor rather looks like a line of prison cells with outward opening room doors. We found the bed very soft but was comfortable.
Stayed 3 nights in Nov 2017
Response from Robert on 21 Nov 2017
Dear Keith, thank you for your feedback and your stay at Plaza Hotel. We are glad that you liked the comfort of the bed and the hotel. Regarding the lifts are they old fashioned but fast and work good. Also the room doors are of older model and we are looking for new ones in the future. We will renovate floor 4 and 5 in short and hope it will look more modern soon. Once again thanks for staying at our hotel and welcome back. Best regards, Robert.

6/10 Okay

duncan, scotland

Disliked: Cleanliness, room comfort
Ok stay
My stay was ok , no better, fairly basic room for a 4 star hotel, more like a 2 to 3 star at most. Bins not emptied in room, when I arrived, . plus points very central. Sadly i arrived late had no food after long journey arrived at 9pm, I asked if possible to quickly order from restaurant , this was declined, restaurant closed at 9pm, crisps and water on offer with some unappetising sandwiches in clingfilm. I felt I expect much more of a 4 star so my expectation maybe reflective of that , thanks. Duncan
Stayed 4 nights in Oct 2017
Response from Robert on 30 Oct 2017
Dear Duncan, Thank you for stayin at Plaza Hotel and for your feedback. We are sorry for your issues at the hotel and will of course adress those directly. The restaurant is not our own and we are sorry that they closed abit earlier that night. At the reception we have easier food and snacks and will soon have a new menu.We hope you will give us a new chance in the future and thank you alot for this stay. Best regards, Robert.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel. 5 minute walk from the train station.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast!

6/10 Okay

Verified traveller

Good
Good

10/10 Excellent

Håkan

Liked: Cleanliness, staff & service, property conditions & facilities
Väldigt bra frukost
Stayed 2 nights in Apr 2024
Response from Caroline i Receptionen on 29 Apr 2024
Hej Håkan, Tack för att du recenserade till boende hos oss, det hjälper oss att bli bättre i framtiden! Vad kul att du blev nöjd hos oss, det gör oss på Plaza super glada! Vi önskar dig en fin vecka!

10/10 Excellent

Edgar baruch

Stayed 3 nights in Feb 2024
Response from Adela Receptionen on 25 Mar 2024
Hej Edgar,Tack för att du tog din tid och gav oss din feedback på din vistelse.Vad kul att du trivdes med din vistelse! Vi hoppas att du kommer snart igen.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Therese i receptionen on 2 Feb 2024
Tack för ditt fina betyg om oss på Plaza, varmt välkommen tillbaka :)

10/10 Excellent

Leo

Stayed 1 night in Jan 2024
Response from Therese i receptionen on 2 Feb 2024
Tack för din tid att lämna ett betyg om oss på Plaza. Varmt välkommen tillbaka :)

6/10 Okay

Stefan

Stayed 1 night in Jan 2024
Response from Therese Receptionen on 2 Feb 2024
Tack för din tid att lämna ett betyg om oss på Plaza. Vi önskar dig en trevlig helg :)

4/10 Poor

Johan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Receptionen Therese on 2 Feb 2024
Tack för din tid att lämna ett betyg om oss på Plaza. Varmt välkommen tillbaka :)

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Caroline i Receptionen on 26 Jan 2024
Hej Thomas, Tack för att du tagit din tid och svarat på vårt formulär och tack för ett fint betyg! Vi hoppas att vi ses igen. Du är varmt välkommen åter. Vi önskar dig en trevlig helg.

4/10 Poor

Anette

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Caroline i Receptionen on 26 Jan 2024
Hej Anette, Tack för att du har tagit din tid och svarat på vårt formulär. Det hjälper oss att bli bättre i framtiden, vi tar all kritik med oss. Vi hoppas att vi ses igen. Önskar dig en trevlig helg!

2/10 Terrible

Johnny

Stayed 1 night in Jan 2024
Response from Caroline i Receptionen on 26 Jan 2024
Hej Johnny, Tack för att du har tagit din tid och svarat på vårt frågeformulär. Det var tråkigt att höra att du inte var nöjd med din vistelse hos oss. Jag hoppas att du kan överväga ett nytt besök så vi kan ge dig en första klassig upplevelse.Önskar dig allt gott & en trevlig helg!

10/10 Excellent

Magnus

Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Therese Receptionen on 17 Jan 2024
Hej Magnus, Tack för din tid att recensera oss här på Plaza. Vi hoppas du hade en fin vistelse och önskar dig varmt välkommen tillbaka

10/10 Excellent

Magnus

Stayed 2 nights in Jan 2024
Response from Caroline i Receptionen on 9 Jan 2024
Hej Magnus, Tack för att du tog din tid att svara på vårt formulär! Tusen tack för ditt super betyg, det gör oss jätte glada! Ha en bra dg och en god fortsättning så hoppas vi att vi ses igen. Med vänlig hälsning,

8/10 Good

Ehsanullah

Stayed 1 night in Dec 2023
Response from Caroline i Receptionen on 8 Jan 2024
Hej, Tack för att du tagit din tid att svara på vårt formulär. Vi hoppas att vi träffas igen! Välkommen åter & god fortsättning! Med vänlig hälsning,

10/10 Excellent

Lars-Gunnar

Stayed 1 night in Dec 2023
Response from Caroline i Receptionen on 8 Jan 2024
Hej, Tack för att du har tagit dig tid att svara på vårt formulär. Stort tack för ditt fina toppbetyg, det värmer! Vi hoppas att vi ses igen, välkommen åter & god fortsättning!Med vänlig hälsning,

10/10 Excellent

Fredrik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Therese Receptionen on 1 Jan 2024
Hej Fredrik, Tack för din tid att lämna en recension om oss här på Plaza. Vi önskar dig ett fin nytt år och varmt välkommen tillbaka.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Therese Receptionen on 29 Dec 2023
Tack för din tid att lämna ett betyg om er vistelse.God fortsättning och gott nytt år!

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Therese Receptionen on 29 Dec 2023
Hej Jessica, Vad roligt att ni varit nöjd med er vistelse hos oss. Ni är varmt välkomna tillbaka och vi önskar er ett gott nytt år!

6/10 Okay

Gunnar

Stayed 1 night in Dec 2023
Response from Therese Receptionen on 29 Dec 2023
Hej Gunnar, Tack för att du tagit dig tiden att lämna ett betyg om er vistelse hos oss. NI är varmt välkomna tillbaka och vi önskar er ett gott nytt år! : )

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hotellrummet var alldeles för kallt och det kan inte vara meningen att man fryser.
Stayed 3 nights in Dec 2023
Response from Caroline i Receptionen on 16 Dec 2023
Hej, Nej det har du rätt i, vi håller på att kika över varför det är kallt i vissa rum och det ska bli åtgärdat inom kort ! Tack för att du tog din tid att svara på vårt fråge formulär, vi önskar dig varmt välkommen tillbaka !

6/10 Okay

Mikael

Travelled with group
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Therese Reception on 29 Dec 2023
Hej Mikael, Tack för din tid att lämna ett betyg om din vistelse. God fortsättning och varmt välkommen tillbaka.