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Reviews of Khayalami Hotels - Ermelo

3 out of 5
Khayalami Hotels - Ermelo
39 Cloete street, Ermelo, Mpumalanga

Reviews

6.0
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 1 out of 3 reviews" "
Rating 6 - Okay. 1 out of 3 reviews" "
Rating 4 - Poor. 1 out of 3 reviews" "
Rating 2 - Terrible. 0 out of 3 reviews" "

7.4/10

Cleanliness

6.8/10

Staff & service

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Chantal

Business traveller
Liked: Staff & service
Hotels.com give false confirmations of booking.
When I arrived the Hotel had no record of my booking although i had received a confirmation email from Hotels.com. The hotel advised that they no longer use Hotels.com. This is the 2nd time this has happened with a Hotels.com booking. I will never use Hotels.com ever again
Stayed 1 night in Oct 2022
Response from Khayalami Hotels on 7 Nov 2022
Good day, thank you kindly for bringing the Hotels.com issue to our attention. We have reached out to them - and the challenge was resolved. We hope to welcome you back soon. Kind regards

8/10 Good

Motlatsi

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Andries

Liked: Cleanliness
Disliked: Room comfort
Room for improvement.
To start the reception did not know of my booking. Had to stand in reception and forward my booking confirmation. First room not all the lights worked. Second room was good. The bed was not comfortable at all.And the bed can do with a flat sheet on the bed. Shower head was not working properly and room had a smell. Room can do with air-con. Lots of noise in front of the room and security and shape up at the guesthouse.The WiFi was so bad I didn't even go on line. Has a bad driveway as well.