Erakor Lagoon

We felt very welcomed at Tropicana the staff were very friendly and helpful. Diana even took us around the island for the day. The kids loved the pool and kayaks in the lagoon. The apartments came fully equipped so you can cook your own meals as well. Would recommend!

For our first time in Vanuatu we managed to book 2 nights here before moving over to Port Vila for the remainder of our trip. The transfer from the airport to the banana boat and then welcome to the hotel was great after a delayed flight. If you have mobility issues, this probably isn’t the place for you as you’ll need to manage your bags on a floating pontoon. The staff are all incredible and so kind. We checked in to villa 2 and while we booked through Expedia, we were sent a text long before departing offering us an upgrade to a pool villa for a fee, We accepted the offer and it was confirmed but when we arrived, no pool. While disappointed, we didn’t raise this with staff as we could hear another couple have the same thing happen and were complaining so we didn’t want to put added pressure on the staff and just used the hotel pool. We walked to Embas beach, the shipwreck and both the local villages and it was incredible to see the local way of life. Again a reminder of our privilege. The food was great & while sometimes they’ve run out of things, you need to remember you’re on an island as an extremely privileged tourist. There are no shops or other restaurants on the island so you may want to bring over some snacks. We booked the sunrise tour on our departure day but it was cancelled due to the tide being too low. The hotel also arranged our transfer from moso to Port Vila and the trip was smooth and efficient.

Liked the options for pools and snorkelling. Rooms are a bit tired and need some maintenance but wasnt expecting perfection. Boat to the mainland is very convenient. Main negative was the fact that we were sent an early bird special link to book massages and experiences, so we did but then when on the island they tried to charge full price. It took 3 separate conversations on 2 days to have the prices corrected. This took time from our holiday. An idea is also to put a small bar at the beach area and snorkellers Cove, so that more people will stay to enjoy for longer periods. Even if its just beer wine and soft drink and no cocktails. Island is quite hilly so not very suited to those with mobility concerns. No options for buggy transport either, saw some elderly people struggling. Overall, a good stay, staff were lovely, but some room for improvement.