Title: Encuentro Guadalupe Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Encuentro Guadalupe Hotel with free parking, in the vicinity of Monte Xanic Winery ![In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/14000000/13440000/13434300/13434257/fc333704.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/14000000/13440000/13434300/13434257/4841dd1c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/14000000/13440000/13434300/13434257/161f8059.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor wedding](https://images.trvl-media.com/lodging/14000000/13440000/13434300/13434257/d0b1f140.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/14000000/13440000/13434300/13434257/3436b1dd.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Surrounded by Monte Xanic Winery and Chateau Camou, Encuentro Guadalupe offers a Mediterranean retreat with breakfast at the on-site restaurants or poolside relaxation. Unwind in the spa tub, explore the garden, or enjoy a drink at the rooftop bar with fireplace ambiance. 8.8 Excellent ## Popular amenities - - Breakfast available - Bar - Spa - Hot tub - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Oct 13 - Oct 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=13434257&PinnedHotelID=13434257&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=13434257&PinnedHotelID=13434257&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 14 - Oct 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=13434257&PinnedHotelID=13434257&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=13434257&PinnedHotelID=13434257&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=13434257&PinnedHotelID=13434257&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=13434257&PinnedHotelID=13434257&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=13434257&PinnedHotelID=13434257&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=13434257&PinnedHotelID=13434257&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ![Loft, 1 King Bed, Balcony | In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/14000000/13440000/13434300/13434257/061b7b14.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Loft, 1 King Bed, Balcony 9.6 Exceptional 7 reviews ### Highlights Balcony Soundproofed Fireplace Air conditioning Ceiling fan Hairdryer Private bathroom Champagne service - 215 sq ft - Mountain view - Sleeps 2 - 1 King Bed ![Loft, 2 Queen Beds | In-room safe, desk, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/14000000/13440000/13434300/13434257/6460ee51.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Loft, 2 Queen Beds ### Highlights Soundproofed Fireplace Air conditioning Ceiling fan Hairdryer Private bathroom Champagne service Free bottled water - 255 sq ft - Mountain view - Sleeps 2 - 2 Queen Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FEnsenada-Hotels-Encuentro-Guadalupe.h13434257.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FEnsenada-Hotels-Encuentro-Guadalupe.h13434257.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C32.11008%2C-116.55109&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=krgl22GzSZZOEFe9tHJOiBKHn9Q=) Km. 75 Carretera Tecate-Ensenada, Valle de Guadalupe, BC, 22750 #### What's nearby - Vid y El Vino Museum - 7 min drive - 4.9 miles - Monte Xanic Winery - 8 min drive - 3.5 miles - L.A. Cetto Winery - 11 min drive - 3.3 miles - Chateau Camou - 12 min drive - 5.2 miles - Adobe Guadalupe Vineyard - 13 min drive - 6.3 miles #### Getting around - Tijuana, Baja California Norte (TIJ-General Abelardo L. Rodriguez Intl.) - 87 min drive #### Restaurants - ‪Bruma - ‬6 min drive - ‪Fauna - ‬8 min drive - ‪L.A. Cetto - ‬10 min drive - ‪Taqueria La Principal - ‬2 min drive - ‪Finca Altozano - ‬9 min drive ## About this property ### Encuentro Guadalupe Hotel near Vid y El Vino Museum Located close to Monte Xanic Winery and Chateau Camou, Encuentro Guadalupe provides a poolside bar, a rooftop terrace and a garden. For some rest and relaxation, visit the hot tub. Free in-room WiFi is available to all guests, along with a fireplace in reception and a bar. You'll also enjoy the following perks during your stay: - An outdoor pool along with free cabanas, sunloungers and pool umbrellas - Free self-parking - Cooked-to-order breakfast (surcharge), an electric car charging station and tour/ticket information - A reception hall, wedding services and a banquet hall Room features All guest rooms at Encuentro Guadalupe offer perks, such as fireplaces and air conditioning, in addition to amenities, such as free WiFi and safes. Other amenities include: - Bathrooms with showers and free toiletries - Ceiling fans, daily housekeeping and desks ## Similar properties ![Casa Montaña Suite - Pool & Gym Access | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets](https://images.trvl-media.com/lodging/105000000/104320000/104319100/104319028/f97f7f5f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bruma Wine Resort Valle de Guadalupe - Pool - Pet-friendly - Parking included - Free WiFi 9.0 Wonderful 123 reviews £269 includes taxes & fees 10 Nov - 11 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=104319028&PinnedHotelID=104319028&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/100000000/99360000/99359300/99359224/bb5aa7b6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Banyan Tree Veya Valle De Guadalupe Valle de Guadalupe - Pool - Spa - Pet-friendly - Free WiFi 8.6 Excellent 109 reviews £306 includes taxes & fees 22 Oct - 23 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=99359224&PinnedHotelID=99359224&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/25000000/24320000/24318700/24318621/fec797cb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Cielo Resort Valle de Guadalupe - Pool - Pet-friendly - Parking included - Free WiFi 9.0 Wonderful 1,006 reviews £222 includes taxes & fees 3 Nov - 4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=24318621&PinnedHotelID=24318621&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/24000000/23300000/23297700/23297685/e669fab7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel los Amantes Valle de Guadalupe Valle de Guadalupe - Pool - Breakfast included - Spa - Pet-friendly 8.4 Very good 385 reviews £166 includes taxes & fees 16 Oct - 17 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=23297685&PinnedHotelID=23297685&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/49000000/48370000/48365800/48365772/0598cfef.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Entrevalle Hotel Boutique Valle de Guadalupe - Pool - Hot tub - Parking included - Free WiFi 9.6 Exceptional 516 reviews £95 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=48365772&PinnedHotelID=48365772&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers](https://images.trvl-media.com/lodging/36000000/35300000/35291800/35291711/9ad5ec55.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Contemplacion Resort & Spa Valle de Guadalupe - Pool - Hot tub - Breakfast included - Spa 9.4 Exceptional 509 reviews £136 includes taxes & fees 14 Oct - 15 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=35291711&PinnedHotelID=35291711&HadPinnedHotel=true®ionId=-1&adults=2) ![Casa Chihuahua | Private spa tub](https://images.trvl-media.com/lodging/89000000/88480000/88474200/88474184/0f6a6c50.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mexico en la Piel Valle de Guadalupe - Breakfast included - Spa - Free WiFi - Restaurant 9.6 Exceptional 59 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=88474184&PinnedHotelID=88474184&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; Mexican cuisine, garden views ](https://images.trvl-media.com/lodging/45000000/44550000/44546100/44546065/3970865d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ojo Azul Resort Valle de Guadalupe - Pool - Spa - Pet-friendly - Parking included 9.4 Exceptional 532 reviews £117 includes taxes & fees 13 Nov - 14 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=44546065&PinnedHotelID=44546065&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/94000000/93160000/93155900/93155818/14cbe911.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Montevalle Resort and Spa Valle de Guadalupe - Pool - Spa - Parking included - Free WiFi 9.8 Exceptional 60 reviews £173 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=93155818&PinnedHotelID=93155818&HadPinnedHotel=true®ionId=-1&adults=2) ![Junior Suite Encinal | Terrace/patio](https://images.trvl-media.com/lodging/13000000/12800000/12798300/12798290/c17757e5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Maglen Resort Valle de Guadalupe - Pool - Breakfast included - Spa - Pet-friendly 8.2 Very good 421 reviews £100 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=12798290&PinnedHotelID=12798290&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Electric car charging station on site - Free uncovered self parking on site ### Food and drink - Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 7 to 40 per person - A bar/lounge - A poolside bar - A restaurant - Snack bar/deli ### Restaurants on site - KOMAT Restaurante ### Things to do - Hot tub - Outdoor pool - Vineyard ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - Business centre ### Outdoors - Free pool cabanas - Garden - In the mountains - Picnic area - Pool loungers - Pool umbrellas - Rooftop terrace - Vineyard ### Spa - Couples treatment rooms - Deep-tissue massages - Hot stone massages - Sports massages - Swedish massages ### Accessibility - No lift ### More - Banquet hall - Fireplace in lobby - Reception hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Food and drink - Champagne service - Free bottled water ### More - Air conditioning (climate-controlled) - Ceiling fan - Desk - Fireplace - Iron/ironing board on request - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 10 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 50 per pet, per stay Service animals are welcome, and are exempt from fees Welcoming dogs only 2 total pets Pets cannot be left unattended Restrictions apply; for more information contact the property on the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children 13 and younger are not allowed at this property; all guests older than 13 are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately USD 7 to 40 per person - Pet fee: USD 50 per pet, per stay - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. Safety features at this property include a fire extinguisher, a smoke detector and a security system This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Children 13 years old and younger are not permitted at this property ### Property is also known as Encuentro Guadalupe Hotel Valle de Guadalupe Encuentro Guadalupe Hotel Encuentro Guadalupe Valle de Guadalupe Encuentro Guadalupe Encuentro Guadalupe Hotel Encuentro Guadalupe Valle de Guadalupe Encuentro Guadalupe Hotel Valle de Guadalupe ## Frequently asked questions ### Does Encuentro Guadalupe have a pool? > Yes, this property has an outdoor pool. ### Is Encuentro Guadalupe pet-friendly? > Yes, this hotel allows dogs (limit 2 total). There's a fee of USD 50 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Encuentro Guadalupe? > Self-parking is free at this property. ### What time is check-in at Encuentro Guadalupe? > Check-in start time: 3 PM; check-in end time: 10 PM. Late check-in is available during limited hours. ### What time is check-out at Encuentro Guadalupe? > Checkout is at noon. ### Where is Encuentro Guadalupe located? > Situated in the mountains, this hotel is within 6 mi (10 km) of Monte Xanic Winery, Vid y El Vino Museum and Chateau Camou. Adobe Guadalupe Vineyard and Las Nubes Wineries and Vineyards are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Encuentro Guadalupe Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.4 Location ### 9.0 Staff & service ### 9.0 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 181 8 - Good 51 6 - Okay 26 4 - Poor 18 2 - Terrible 10 ### 10/10 Excellent #### Oscar 11 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Encuentro was amazing. The staff was super helpful and friendly. Catered ti our every need at all hours of the day. Absolutely loved this place. ##### Oscar Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Jessica 27 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities We loved our stay here. It was gorgeous and everyone was wonderful. We'll be back! ##### Jessica Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Mayda 3 Aug 2025 Liked: Cleanliness, amenities, property conditions & facilities Nature and peaceful ##### Mayda Stayed 2 nights in Jul 2025 ### 6/10 Okay #### CHRISTIAN 5 Sept 2025 Liked: Amenities There was a strong drainage smell coming from the bathroom. We had to open the windows, but because of the warm weather we couldn't keep them open for too long as the A/C would be worthless. At some point in the morning the A/C stopped working. The timing of transportation was an issue ... it took about 15-20 minutes. ##### CHRISTIAN Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Ryan 19 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very Relaxing, amazing staff ##### Ryan Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Linda 28 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing location and fantastic staff ##### Linda Stayed 3 nights in Mar 2023 ### 8/10 Good #### Alma 22 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It’s a nice place to visit. The room is small. The staff jd very nice. Great view. ##### Alma Stayed 1 night in Nov 2024 ### 10/10 Excellent #### James 27 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities I liked the security and the seclusion at the same time. I am very impressed with all of the lodging aspects. It maybe simple but the hot water was great. ##### James Stayed 1 night in Jul 2024 ### 8/10 Good #### alejandro mendez 13 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel and experience nestled in the mountain. Has a trail for hiking with views of the valley. Restaurant hours are too short unfortunately, closing at 3pm ##### alejandro mendez Stayed 2 nights in May 2024 ### 10/10 Excellent #### Laura 1 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I've been to Encuentro Guadalupe twice and I just love the calmness and chill environment. Definitely not a party resort, it's a place to unwind, disconnect and relax. It has a breathtaking views of Valle from the different rooms. ##### Laura Stayed 2 nights in May 2024 ### 10/10 Excellent #### Renee 29 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazying! Highly Recommend this hotel, safe, private, clean, great location in wine country. Beautiful pool and restaurant in the hills ##### Renee Stayed 1 night in May 2023 ### 10/10 Excellent #### samantha 20 Apr 2023 Liked: Cleanliness, staff & service, property conditions & facilities What an amazing experience. I wish I could rate this hotel 10 stars. ##### samantha Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### Alejandro 3 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful place! Beautiful place!! Highly recommend it! The room, the food, the pool, everything is so nice! Also, the service here is top notch. They really think of everything and treat you so well. Definitely coming back here. ![](https://a.travel-assets.com/ugc/hotel-reviews/E96DE34BA82BF2F9E50CC324A7FDAB34945F0BEE1688392618457.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F7CCE1780A5F8BF4EEA1E0CF6A3B12A2E7C2D49D1688392612345.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/73F89D1A10542E26563E92FE9B317C8BBA25471A1688392612472.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alejandro Stayed 1 night in Jul 2023 ### 8/10 Good #### Alejandro 30 Dec 2023 Liked: Cleanliness, amenities, property conditions & facilities Unique stay in Valle de Guadalupe, but service could improve ##### Alejandro Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Gabriela 22 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A unique experience for anyone who is looking for an elevated glamping vibe. The pods are built into the rock and provide amazing views of the valle. The staff was fantastic! They were available for any questions/concerns and responded quickly to our requests (shuttle pick up, campfire support, etc.) Absolutely loved our stay and can't wait to return! ##### Gabriela Stayed 2 nights in Nov 2023 ### 8/10 Good #### Sergio 7 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities need to seal the rooms looks some damaged ##### Sergio Stayed 1 night in Jul 2024 ### 4/10 Poor #### Nelson 19 May 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The property needs a major upkeep and remodel of all its facilities and rooms. Very poor maintenance and cleaning. Pedro father and son were outstanding. ##### Nelson Stayed 2 nights in May 2024 ### 2/10 Terrible #### Stephanie 15 Jul 2025 Disliked: Staff & service, amenities STAY AWAY!!!! This is basically glorified camping—and not in a cute way. You can’t drive up to your room; instead, you have to take a bumpy shuttle every time you need to go anywhere. Forgot something in your car? Need to go to the lobby? Shuttle. The property \*is\* beautiful, but our experience in Room 2 was incredibly disappointing—and absolutely not worth the nearly 400 USD a night price tag. After dinner, we noticed a strong sulfur/rotten egg smell outside… and then realized it had made its way into the room. It was so bad it made us dizzy. We had to open all the windows and sleep in the cold. When we contacted staff, they sent someone who sprayed air freshener and poured something down a drain—but he also admitted this issue happens \*often\* in certain rooms. That was incredibly frustrating and concerning. The next morning, things got worse. We waited over an hour for breakfast, never received our food, and had to leave for a wine tasting without eating—or even having time to get ready. We ended up checking out early. While they refunded the second night and gave us a bottle of wine, we were still charged full price for the night we spent breathing in noxious fumes. For a known issue, that’s just unacceptable. Don't waste your money. ##### Stephanie Stayed 2 nights in Jul 2025 ### 2/10 Terrible #### Jose angel 29 Apr 2023 Disliked: Amenities, property conditions & facilities Too expensive for what they offer , no room service , the room doesn’t even have a mini fridge, no bathtub, unsafe as hell, 0 service. ##### Jose angel Stayed 3 nights in Apr 2023 ### 10/10 Excellent #### Michael 17 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful off-the-grid vibes Loved it here and will def be back! The rooms are small but very well designed with epic views. The shower was fantastic (was a little concerned there might not be much power - but it was lux). I absolutely loved walking out onto a dirt path in the mountains. And the pool is small but stunning with great food. Heads up there's no room service for food and pool food I think is closed Tues. But the area has AMAZING restaurants. Lunario and Deckmans are musts. We also had a sound bath/meditation with a woman named Mars who came to the hotel. Was all around a wonderful experience. ##### Michael Stayed 3 nights in Dec 2023 ### 8/10 Good #### Carolina 11 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice hotel. Very different in accommodations and looks from other hotels. Very nice ambiance. Staff very helpful and nice. Pool area clean. In addition each loft has a terraza with fire place which makes the experience even better. Great views of the valley and walking trails. Wine testing room, wine and staff was great. The only negative thing was that the restaurant closes at 2pm on Mondays and it is closed Tuesdays and Wednesdays. There is no coffee service those days either and since there are no coffee shops nearby it was kind of an inconvenience for us since we like coffee in the mornings. Other than that it was a great stay and will definitely stay there again. Next time I will bring my single serving coffe maker! ##### Carolina Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Eva 30 Apr 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities An exceptional and kind team created a lovely stay for our anniversary. Reception staff were both welcoming an informative, and helped us to get a reservation for an amazing dinner at Fauna. Gate and shuttle staff make it look easy to coordinate all of the transport of guests; they clearly have excellent communication with one another! Loved the peaceful pool and restaurant. Again-wonderful team running that space as well! The wildflowers are out of control right now, and there are plenty of walking paths to explore. Next time, I would try a loft on the canyon side. The view from the higher numbered lofts are on the valley view side. Lower are canyon view. ##### Eva Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### Julia 5 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Super unique one of a kind experience, will definitely go again. Front desk & drivers service amazing. Areas to improve: service at restaurant/pool bar. I had to repeatedly go up to bar to request service. Restaurant meal options could improve, a few couples while I was there asking for a simple chips and guac snack option but there's nothing like this, only fancy raw fish stuff. Both days I was there the snack menu was not available. The one day none of the "sweet" breakfast options were available on the already limited menu. No breakfast drink options for non-coffee drinkers other than juice, a chai or matcha option would be good. All in all these things minor and I'm not that picky, was still an awesome stay and I would recommend to anyone. ##### Julia Stayed 2 nights in Jul 2023 ### 2/10 Terrible #### Juan 9 Apr 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I wish this property was still owned by Grupo Habita as our stay was highly disappointing and quite frankly, unacceptable. For the luxury hotel rates, their service and hospitality is borderline non-existent. We booked three rooms for our group of 7, where 3 of us were going to stay in a double room. The team proceed to tell us that only 2 people could stay per room after we had called a few days prior to confirm this was okay. The rooms are old and need maintenance with the sink and shower heads rusting. They have walkie talkies in the room for guests to communicate with the front desk and they were all out of battery. The windows were dirty. The restaurant staff was extremely rude, rushing for us to get out after charging us without even letting us see the wine list. We were in the hot tub and when we asked if there were any towels they pointed at a plastic bag saying “you get can them from there”. Clearly the Encuentro Guadalupe team does not know what hospitality and service means. It’s honestly super sad given Valle is such a gorgeous destination. Special shoutout to the hotel drivers, who were the only attentive people in the property. If you’re coming to Valle, please don’t stay here and choose a place like Casa Bruma or El Cielo instead. Maybe the Encuentro team should go check out one of these truly luxury properties and get a lesson or two on what hospitality and service means. ##### Juan Stayed 2 nights in Apr 2024 ### 8/10 Good #### Juan Jose 7 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Los muebles de la habitation estaban rotos ##### Juan Jose Stayed 2 nights in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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