5 stars on a quite night- 3 star on a busy night.
Posted 27-Jan-2016 on Hotels
Overall it was disappointing. Good points: Room was very nice, great shower, great bed. Staff do try to be helpful. Service was good in the bars and restaurants (if you get in). Great service offered to bring you into and collect your from the local village. Bad points: Hotel was too busy, every service was at max. We couldn't get a table in either restaurants for dinner (tried booking on check in). Given the run around by staff in terms of trying to put me through to the restaurant as a result I literally wasted an hour of my stay trying and failing to book dinner. The room we booked was a suite- not enough of an upgrade over the standard rooms to recommend it. Large Que to get a table at breakfast. Swimming pool packed with people. Spa was completely booked up with over 20 people on a waiting list.
So overall a nice hotel but it fundamentally cannot handle the numbers when the hotel is 90% full. In the morning again there was not enough staff on check out resulting in large Ques. It seems there is something fundamentally flawed in this hotel. I'd highly recommend it on a quite night though.