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Reviews of Hotel Bristol

3 out of 5
Hotel Bristol
P.zza Ghisleri, 13, Enna, EN

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 67 reviews" "
Rating 8 - Good. 26 out of 67 reviews" "
Rating 6 - Okay. 17 out of 67 reviews" "
Rating 4 - Poor. 2 out of 67 reviews" "
Rating 2 - Terrible. 2 out of 67 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice small,family run hotel. Modern,clean and a good breakfast. Would stay again without hesitation.
Stayed 1 night in Jul 2018
Response from Fabrizio on 28 Sept 2018
Thank you for having stayed at our facility. His comment is very important to us!

8/10 Good

Sacha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ilaria on 12 Apr 2018
GRazie il tuo giudizio è molto importante per noi .

6/10 Okay

Primavera, Ottawa, On

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
A Pleasant man who runs the desk and serves breakfast welcomed us warmly. Breakfast was a nice spread of lots of pastries. It was Easter and the spread was generous. Breakfast is served in the basement. There are windows so at least it wasn’t dark. The hotel was full. The rate was high in comparison to what we were able to get elsewhere in Sicily. We came for the Good Friday procession and the location of the hotel was perfect for us. Parking right out front. Walkable to restaurants and sights. The room needed maintainance. A few issues that could easily be fixed. One bottle of water for our three day visit. Next to nothing for toiletries. One small pillow for each person. The small things do matter when you pay $185C per nt.
Stayed 3 nights in Mar 2018
Response from Ilaria on 12 Apr 2018
GRazie per il tuo commento . Le critiche servono per correggere i nostri errori e migliorare il nostro lavoro .

10/10 Excellent

richard, felixstowe, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A proper family hotel.
A proper hotel.. Yes, the lift spluttered and choked llike a heavy smoker waking in the morning, yes the wifi didn't work well, but the staff were friendly and personable, the room comfortable, the location ideal, the breakfast varied, plentiful, and enjoyable. If you are tired of the bland branded hotel experience, and actually just want to stop at a nice place, with character, then I would highly recommend a visit.
Stayed 2 nights in Oct 2017
Response from Laura on 3 Nov 2017
Grazie , il vostro commento è molto importante per noi

6/10 Okay

caroline, London

Liked: Cleanliness, staff & service
This is a basic hotel but good value for money. The staff are wonderful and friendly. Be careful on the lanes around the hotel if driving. I managed to put a massive dent in the side of our hire car when leaving. Parking is ok though.
Stayed 2 nights in Sep 2017
Response from Laura on 3 Nov 2017
Grazie il tuo commento è molto importante per noi

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, central hotel
Hotel staff were very helpful & pleasant. Room was great value, quiet and central.
Stayed 1 night in Aug 2017
Response from Laura on 18 Sept 2017
grazie

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, room comfort
Irena was really helpful

6/10 Okay

Valerie

Disliked: Staff & service
Front desk service was not very good. It took about 10 minutes to get check in upon arrival as no one was at the front the desk. Hot water ran out quickly. The hotel was fine for a one night stay, that's all.

8/10 Good

Silvia and Wayne

Liked: Cleanliness, room comfort
Central location
Great location and generous breakfast buffet.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Vacay
This hotel is good for the price. It can be difficult to find if you are not paying attention to the GPS, which is hard to do if you have driven in Italy and their very narrow streets. One issue; there was no hot water when we arrived and it took about a 1/2 hour for them to turn on the water heater or fix it.

6/10 Okay

Siriol, Brighton

Liked: Room comfort
Gets away with a lot for lack of competition
We arrived at a busy time for the reception desk which at the time was staffed by the hotel cleaner and a girl on work experience. They were very friendly and helpful but had been badly let down by more qualified staff. There were a number of minor maintenance issues that hadn't been fixed such as a flickering light in the corridor, the fact that the door to our room was impossible to lock unless slammed hard and the bathroom door needed to be pushed hard to open it properly. The room itself was comfortable but the breakfast was disappointing - there seemed to be no fresh bread or fresh fruit juice.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Extremely pleasant. The staff were helpful in arranging a taxi to take a day trip to three major archeological sites and identifying excellent restaurants.

2/10 Terrible

Bostonian, Boston

Disliked: Staff & service, property conditions & facilities, room comfort
Don't go to Bristol
Bad experience. On arrival door locked. 15-20 minutes to get in. Phone numbers on door didn't connect. Common bathroom light didn't work no toilet paper. Wifi didn't work. Staff refused to acknowledge issues. I left. Don't go. They don't understand customer service. English limited.

6/10 Okay

John, London

Liked: Cleanliness
Interesting stay
The hotel is quite big but is very reasonably priced. The rooms were clean and we had a good view over the town, when the clouds cleared away! It is easy to get around the old town from the hotel and for the price it is a good place.

10/10 Excellent

Dimitrius, Zabbar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money. Friendly staff. In the centre of Enna.

6/10 Okay

Louis, Apple Valley

Liked: Cleanliness
Stay at home while you are away from home
This is a small, family owned and operated hotel. By no means can it be compared to a large hotel chain. The daily breakfast was wonderful, with a large selection of freshly baked cakes, sweets, cereals, meats, cheeses, breads. Then there was the coffee. Real Italian coffee. Custom made Cappucinos, ask for the doppio, it is delicious. The staff treat you like family. I visited with my family, and it felt like being at home away from home. I would return to this quaint hotel every time.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Sep 2019
Response from Laura on 2 Oct 2019
Grazie , spero di incontrare te una prossima volta .

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Das Hotel ist insgesamt okay. Lage zentral, trotzdem ruhig. Zufahrt- und Parksituation schwierig, aber mit Service machbar.
Stayed 3 nights in Mar 2019
Response from Laura on 18 May 2019
grazie

8/10 Good

Gaetano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo hotel in centro città.
Ottimo hotel in centro città, comodissimo. La struttura è molto carina, personale cortese, ambiente molto pulito.
Stayed 1 night in Sep 2018
Response from Fabrizio on 6 Oct 2018
GRazie per il bellissimo giudizio . Siamo felici quando i nostri ospiti apprezzano il nostro lavoro . Ad una prossima volta .

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Ok si vous avez un sommeil de plomb...
Impossible de dormir après 6h du matin a cause du bruit de l'ascenseur : les portes font du bruit et il y a un bip qui retentit dès que quelqu'un monte dans l'ascenseur.... Il faut donc avoir un sommeil de plond !! Les + : - Personnel très accueillant et sympathique. - Petit déjeuner correct. Les - : - bruit de l'ascenseur - douche froide en arrivant le soir (obligé de descendre à l'accueil pour demander ce qu'il se passe).
Stayed 1 night in Aug 2018

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
panorama stupendo, app.curato con molte scale
posizione spettacolare, di fronte a ponte vecchio.obbligo di parcheggio a pagamento.panorama stupendo, appartamento curato e caratteristico ma con molte scale da affrontare.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from DArio e Laura on 5 Jul 2018
GRazie , il vostro giudizio è molto importante per noi .

6/10 Okay

Gert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Het waren schone kamers, maar zeer gedateerd. Het moet nodig opgeknapt worden. De eigenaar was zeer vriendelijk en behulpzaam.
Stayed 2 nights in Jun 2018
Response from Fabrizio on 22 Jun 2018
dank

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Fabrizio on 11 Dec 2018
GRazie , il vostro giudizio è molto importante per noi

10/10 Excellent

marcello

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albergo semplice e centrale
Posizione centrale, parcheggio facile
Response from Ilaria on 22 Jun 2018
GRazie , la sua recensione è molto importante per noi

10/10 Excellent

RIZZA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima accoglienza. Soggiorno favorito da ambiente tranquillo e gentilezza del titolare. Ottimo rapporto qualità - prezzo.
Response from DArio e Laura on 22 Jun 2018
La ringraziamo per la recensione molto bella . Il vostro giudizio è molto importante per noi .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
町全体が徒歩圏内なので、長距離バスの停留所やお城までもそう遠くなかったです。やや分かりにくい場所にありますが、町の人はホテルの名前を言えばすぐどこか分かってくれるので、地図がなくても聞きながらたどりつけます。フロントでは、地図で観光地なども示してくれました。地階からエレベーターがあり、荷物の移動は楽でした。夜は暖房がとまったりテレビがいつの間にか消えていたり、Wi-Fiのログイン画面がでなくなってしまったりということはありましたが、そのほかについてはスタッフの対応も親切で、人間味があり、お勧め出来ます。冷蔵庫があるのもよいです。朝食をつけると５ユーロだそうですが、イタリアでは見たこともないほど豊富なラインナップで驚きました。
Response from Ilaria on 10 Apr 2018
Grazie per il tuo commento .

8/10 Good

Enrico, Prato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Camera spaziosa, pulita e con ottimi servizi. Consiglio l'hotel a chiunque, per qualsiasi motivo, debba soggiornare a Enna
Stayed 1 night in Mar 2018
Response from Laura on 20 Mar 2018
Grazie per le belle parole .

8/10 Good

Nico, Zürich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zentral, freundlich, hilfsbereit
Zentrale Lage im Zentrum von Enna, gutres Preis-/Leistungsverhältnis. Freundlicher und sehr hilfsbereiter Receptionist. Ein gutes Hitel für eine gute Nacht.
Stayed 1 night in Jan 2018
Response from Ilaria on 10 Feb 2018
GRazie di cuore , il vostro giudizio è molto importante per noi .

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Ilaria on 8 Feb 2018
GRazie di cuore , il vostro giudizio è molto importante per noi .

8/10 Good

Anna

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2017
Response from Ilaria on 8 Feb 2018
GRazie di cuore , il vostro giudizio è molto importante per noi .

8/10 Good

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Grazie , il vostro commento è molto importante per noi . Saluti

8/10 Good

jp, lille

Liked: Cleanliness, staff & service
Premier contact avec la Sicile plutôt réussi malgré l'éloignement pour trouver une pizzéria.
Stayed 1 night in Oct 2017
Response from Laura on 5 Nov 2017
GRazie il vostro commento è molto importante per noi

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Basic hotel near of everything
Basic hotel, gool logation near of castle. Good breakfast including lit of sweet pastries also basic ham, cheese etc. Not so easy to find... Good choise for one night.
Stayed 1 night in Sep 2017
Grazie , il vostro commento è molto importante per noi .

8/10 Good

Sandrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonne surprise pour ce petit hôtel, un peu difficile d'accès en voiture, place de parking non assurée. Bien situé, bon accueil.
Stayed 1 night in Aug 2017
GRazie

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

10/10 Excellent

Grzegorz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dogodnie położony hotel z miłą obsługą
Lokalizacja w centrum starego miasta, bardzo dogodna do zwiedzania Enny, choć wjazd autem do starego miasta i parkowanie mogą być problemem (my podróżowaliśmy autobusami). Obsługa bardzo sympatyczna. Dobre śniadanie. Hotel klasy turystycznej - po prostu wygodny. Niestety, dość słabe Wi-Fi w pokojach.

6/10 Okay

giuseppe

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Camera ottime con doccia e tv daverro consigliato forse migliorerei il check in

4/10 Poor

luca, catanzaro

Disliked: Cleanliness, property conditions & facilities, room comfort
Da migliorare

10/10 Excellent

Marie, Magny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel tres sympa
Super acceuil, belles chambres spacieuses, petit déjeuner savoureux et personnel tres gentil

8/10 Good

Luis Alfonso

Liked: Cleanliness, staff & service, room comfort

8/10 Good

marino, Milano

Liked: Cleanliness, property conditions & facilities
Buono
Ottima qualità prezzo

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Gutes Hotel mit kostenloser Parkmöglichkeit
Sehr freundlicher Familienbetrieb. Wir waren am Karfreitag in Enna, die Dame am Empfang erklärte uns den Ablauf der Prozession und der anderen Sehenswürdigkeiten in Enna sehr genau. Der kostenfreie Parkplatz vor dem Hotel war an diesem Tag alles wert. Wir bekamen der Behindertenzimmer das nicht sehr einladend wirkte (hohes Wc, ekeliger Duschvorhang, wackelige Armatur beim Waschbecken). Frühstücksbeginn am Wochenende um 8 Uhr ist sehr spät, wenn man eigentlich weiterfahren will. Frühstück war in Ordnung für ein 3 Sterne Hotel. Lage bestens, mitten im Stadtzentrum.

6/10 Okay

carlo, torino

Una città vista in una stagione sbagliata
siamo arrivati in mezzo alla nebbia (in effetti erano nuvole basse) e freddo

2/10 Terrible

Kathleen, Markkleeberg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nie wieder dieses Hotel!!!
Wir besuchten im November das Hotel. Leider funktionierte die Heizung nicht und es gab einen übelriechenden Geruch im Zimmer. Auf Nachfrage kam die Dame von der Rezeption mit aufs Zimmer um uns anschließend mitzuteilen, dass die Heizung auf 28 Grad eingestellt ist und sie nichts riechen würde und ein anderes Zimmer könnte sie uns nicht geben. Originalton der Dame:"It`s your problem not my problem!" Verständnis sieht anders aus! Erst nach zweimaliger Rücksprache mit Hotel.com brachte uns ein Mitarbeiter ein kleines Heizgerät aufs Zimmer. Das Frühstück ist sehr einfach gehalten und beschränkte sich fast ausschließlich auf Kuchen und Gebäck älteren Datums. Insgesamt waren wir vom Hotel sehr enttäuscht!