Search Hotels Near Empress River Casino, Joliet

"Heat in room did not work right "

"Room had mold all over the tub, the bathroom was all dusty. A sofa chair was horribly stained everywhere, the carpet had pieces missing and to top it off when we woke up kids could not use the pool a whole day. I reached out before our stay to make sure pool was available because that’s all my boys wanted to do was swim. I will not be staying here again, they moved us to another room and it wasn’t any better. "

"Did not eat or drink on the property."

"The handle to get in the pool is loose and needs to get fixed and smoking should not be allowed in the room "

"Air conditioning was on and ready because it was kind of hot outside, thank you for that. Love that steam room second time getting that room. Whirlpool was excellent and a nice size."

"Definitely will be back "

"All good"

"Mattress was uncomfortable unless you slept in the middle "

"Hot tub & pool was loaded with young children & site was under renovation. However, my jacuzzi suite was acceptable until I removed the mattress cover to fine urine stain where I was going to need to sleep. The manager returned my payment on the spot and apologized. "