Outdoor pool, pool loungers
Check availability

Reviews of ANEW Hotel Witbank Emalahleni

3 out of 5
ANEW Hotel Witbank Emalahleni
167 Jellicoe Street, Emalahleni, Mpumalanga

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 46 reviews" "
Rating 8 - Good. 18 out of 46 reviews" "
Rating 6 - Okay. 9 out of 46 reviews" "
Rating 4 - Poor. 2 out of 46 reviews" "
Rating 2 - Terrible. 3 out of 46 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Smangele

Stayed 1 night in Jul 2023

10/10 Excellent

Bokang

Stayed 2 nights in Dec 2022
Response from Sharleen Horsley on 17 Jan 2023
Good Morning BokangThank you for taking the time to review your stay at the ANEW Hotel Witbank. We are very happy to see that you enjoyed your time with us, and we look forward to being able to welcome you back soon.Kind RegardsSharleen Horsley

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They did not recognize you guys (Hotels.com) as an active "third-party" agent. This led to a delay in finalizing my check-in to the hotel. Also, I was never informed of the breakfast times and venue, so I missed the breakfast (I take partial responsibility for not asking though).
Stayed 1 night in Aug 2021
Response from WitbankGM on 23 Aug 2021
Good Morning Anonymous I would like to apologise for the unfortunate experience that you had at the ANEW Hotel Witbank. Your comments will be used to ensure that corrective action is taken, so that inconveniences such as this do not occur again. Kind Regards Sharleen Horsley

8/10 Good

Zinhle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Sonelle on 25 Nov 2019
Dear Thomas Thank you for taking the time to rate the Fortis Hotel Witbank on Expedia after your recent stay with us We are delighted that you have enjoyed your stay and we hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter

6/10 Okay

Matshidiso

Stayed 2 nights in Dec 2018
Response from Sonelle on 5 Dec 2018
Dear Matshidiso. Thank you for taking the time to rate the Fortis Hotel Witbank on expedia.com We are delighted that you have enjoyed your stay with us and we hope to have the privilege in welcoming you back to the hotel soon. Kind Regards, Veeshanee Chetty. Marketing Coordinator.

8/10 Good

Zelda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Sonelle on 13 Sept 2018
Dear Zelda Thank you for taking the time to review the Fortis Hotel Witbank on Expedia after your recent stay with us It was a pleasure to accommodate you and we hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter Marketing Co-ordinator

6/10 Okay

Khethani

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2018
Response from Sonelle on 28 Aug 2018
Dear Khethani Thank you for taking the time to rate the Fortis Hotel Witbank on Expedia after your recent stay with us It was a pleasure to accommodate you and we hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter Marketing Co-ordinator

10/10 Excellent

Sherence, nelspruit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was remarkable
It was fantastic
Stayed 1 night in Jul 2018
Response from Sonelle on 7 Aug 2018
Dear Sherence Thank you for rating the Fortis Hotel Witbank on Expedia after your recent stay with us We are delighted to hear that you have enjoyed your stay with us and we hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter Marketing Co-ordinator

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good rooms,poor service
When I checked in is was a circus. They first insisted that I donot have a valid booking,and after some time they found the booking but insisted that the booking was not paid for even after showing them proof that it was fully paid for. They eventually put a hold on my credit card for the booking amount. This was one of the most embarrassing experiences I ever had. The hotel and room was neat,clean but customer service was bad
Stayed 1 night in May 2018
Response from Sonelle on 4 Jul 2018
Dear VALUED GUEST Thank you for taking the time to rate the Fortis Hotel Witbank on Expedia after your stay with us I would like to apologise for the inconvenience that was caused to you during the check in procedure, please know that I have informed the relevant management TEAM to ensure that this was an isolated issue moving forward. I am delighted to hear that you enjoyed the room and I will congratulate the housekeeping STAFF for their great service in keeping the rooms clean and tidy. We hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter Marketing Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Americans touring beautiful South Africa
We picked this hotel because of its location on the route to Kruger and the positive ratings. The area around the hotel was dark and a little scary as we drove up, but the parking lot was well guarded. Initially we felt a little out of place but the warmth of the staff made us feel very welcome. Dinner and breakfast were both very good.
Response from Sonelle on 24 Apr 2018
Dear John Thank you for taking the time to rate the hotel on Expedia after your recent stay at the Fortis Hotel Witbank. I am delighted to hear that the STAFF was so friendly and efficient. Your commendations of the STAFF are highly valued, and I wish to assure you that we have congratulated them for doing such an outstanding job! GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Fortis Hotel Witbank again soon. Kind regards Sonelle Potgieter Marketing Manager

8/10 Good

Warwick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2018
Response from Marketing Plan Coordinator on 19 Feb 2018
Dear Mr, Warwick Thank you for taking the time to complete the GUEST Satisfaction Survey after your recent stay with us at Protea Hotel by Marriott Witbank. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel by Marriott Witbank again soon. Kind regards Alexis Roestoff Marketing Plan Coordinator

8/10 Good

Warwick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2018
Response from Marketing Plan Coordinator on 19 Feb 2018
Dear Mr, Warwick Thank you for taking the time to complete the GUEST Satisfaction Survey after your recent stay with us at Protea Hotel by Marriott Witbank. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel by Marriott Witbank again soon. Kind regards Alexis Roestoff Marketing Plan Coordinator

8/10 Good

Warwick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018
Response from Marketing Plan Coordinator on 19 Feb 2018
Dear Mr, Warwick Thank you for taking the time to complete the GUEST Satisfaction Survey after your recent stay with us at Protea Hotel by Marriott Witbank. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel Witbank again soon. Kind regards Alexis Roestoff Marketing Plan Coordinator

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Quantity, not quality!
Went to visit my brother in Witbank. Family came over to spend time at the apartment but there was not much to entertain with. Kitchen had fridge and microwave but no dishes or even glasses or a cloth to wipe spills with. Bathroom had a damp smell and there was mildew on the wall. Was not impressed at all. It was embarrassing... It was neither a hotel experience (that I usually have and expected) nor was it like other self catering experiences. I will not book an apartment again. For the price, the space is better but the overall experience was dismal.
Stayed 1 night in Jan 2018
Response from Marketing on 18 Jan 2018
Dear Valued Guest GUESTS' perceptions of the service they receive whilst staying with Protea Hotel by Marriott Witbank is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete the GUEST Satisfaction Survey after your recent stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities. Thank you for choosing to stay at Protea Hotel by Marriott Witbank and we look forward to welcoming you back again soon. Please do not hesitate to contact the hotel for any further assistance you may require in future. Kind regards Alexis Roestoff Marketing Plan Coordinator

6/10 Okay

Kate

Liked: Cleanliness, staff & service, room comfort
AN acceptable place to stay as highway stop-over
An okay place to stay- we used this as one night stop over after leaving Kruger Park before our noon time flight at Tambo the next day. The location was good in terms of being a quick stop off the highway. If you are using garmin or google maps on your iPhone, the address of this property comes up as in the city of "Emalahleni". not Witbank. We struggled a bit to find it. The hotel service is good and place is reasonably clean but the condition of the room and furniture is aged and a bit worn. This was a turn-off to me. The Wi-Fi was however strong which as a plus.
Stayed 1 night in Nov 2017
Dear Kate GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete the GUEST Satisfaction Survey after your recent stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities. We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job! Thank you for choosing to stay at Protea Hotel by Marriott Witbank and we look forward to welcoming you back again soon. Please do not hesitate to contact the hotel for any further assistance you may require in future. Kind regards Alexis Roestoff Marketing Plan Coordinator

10/10 Excellent

Busi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful overnight stay and appreciate the great service from warm staff!
Stayed 2 nights in Jun 2017
Dear Busi Thank you for taking the time to complete the GUEST Satisfaction Survey after your recent stay with us at Protea Hotel by Marriott Emalahleni Witbank. Kind Regards Alexis Roestoff Marketing Assistant

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Thank you for taking the time to complete the GUEST Satisfaction Survey after your recent stay with us at Protea Hotel Witbank. We hope to have the privilege of welcoming you to Protea Hotel by Marriott Emalahleni Witbank again soon. Kind regards Alexis Roestoff Marketing Assistant

10/10 Excellent

Winston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
from the moment i walked in the receptionist made me feel at home all the time andbthey made me feel free to ask them anything i didnt understand. they were very friendly. the room was great and clean. perfect and the hotel stuff was wonderful. always smiling and they were welcoming. it was a great experience to stay at protea hotel witbank.
Dear Thank you for taking the time to complete the GUEST Satisfaction Survey after your recent stay with us at Protea Hotel Witbank. I am delighted to hear that the STAFF was so friendly and efficient. Your commendations of STAFF member’s in particular are highly valued, and I wish to assure you that we have congratulated them for doing such an outstanding job! GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel by Marriott Emalahleni Witbank again soon. Kind regards Alexis Roestoff Marketing Assistant

8/10 Good

Thobile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and clean
We stayed there for our wedding night, it was pleasant. The room was nice and clean. The staff were very professional and courteous. The water in the shower was not as hot as we would have liked though. Other than that, we would go back in a heart beat.
Dear GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete the GUEST Satisfaction Survey after your recent stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities. Thank you for choosing to stay at Protea Hotel by Marriott Witbank and we looking forward to welcoming you back again soon. Please do not hesitate to contact the hotel for any further assistance you may require in future. Kind regards Alexis Roestoff Marketing Assistant

10/10 Excellent

moosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service

10/10 Excellent

GJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay in Emalahleni - well rested
A great deal filled with comfort at a good price

10/10 Excellent

Masoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient,clean and safe. Street noisy at night
M stay was amazing and safe. Thank you Protea. The room a located first night had issues with smelly wet carpet. Reported ASME night opened the window and walla mosquitoes feasted on us. But was given another room the next night also got mosquito repellent which ended up not being necessary
Response from General Manager on 10 Mar 2017
Dear Mosoko Thank you for taking the time to complete the GUEST Satisfaction Survey after your recent stay with us at Protea Hotel By Marriott Witbank. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel By Marriott Witbank again soon. Kind regards Alexis Roestoff Marketing Assistant

10/10 Excellent

bongani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Mthobisi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and budget
The room was not cleaned the night after, the TV wasn't clear and the booking was meant to have breakfast

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Bad
Clueless staff had no interest in resolving issues of which there were many. Noisy rooms. Lousy Internet. Keys not working despite numerous trips to the front desk.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Lindela, Pinetown

Liked: Cleanliness, property conditions & facilities, room comfort
Wrong allocation of rooms for clients.
I had to shift from room 37 to 61 because of the following; 1. Did not have the ablution door. 2. The confirmed room was 36 Sqm and I was given a 22 Sqm room which is no.37. I was happy with number 61 as it is 36 Sqm and had ablution door. That change of rooms inconvenienced my stay.

4/10 Poor

renee

Liked: Staff & service
Disliked: Room comfort
It is just a stop over the catch a plane in Johannesburg. The rooms were small & our shower flooded the whole bathroom. The staff was very nice & helpful. The name of the town changed & the road signs have the new name, not Witbank. You should have made us aware when we booked.

6/10 Okay

annie

Liked: Cleanliness

6/10 Okay

Charles, Nashville Tn

Liked: Cleanliness, property conditions & facilities, room comfort
A place to stay if you have no other choice
We made same day reservations so we're happy to get a room. The room was clean and bed was ok in a room barely big enough for the bed. We ate in the bar and it took us an hour to get 2 sandwiches and fries. Inefficient is an understatement. The people were very friendly but their accents were so heavy I barely understood half of what was said. And I am sure the feeling was mutual because of my southern accent. The area was iffy but security was obvious.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Kirsten

6/10 Okay

Yamkela, eastern cape

Liked: Cleanliness, room comfort
pleasant stay
it was a pleasant stay , just that the lift not working . stairs were just tiring but was great staying there.

8/10 Good

BJ

Liked: Cleanliness, staff & service

10/10 Excellent

ARNEL VAN WYK, ERMELO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
Great. I enjoyed it.

2/10 Terrible

Ella, Johannesburg

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Communication would have made it all ok
The hotel was aware of plumbing maintenance being done, however failed to inform us on arrival. We therefore were unable to take a bath after spending a couple of days in the bush prior to our arrival there. They kept saying it would be back to normal "soon". We left with taps still running brown water, if any at all, and are still waiting for them to send clean drinking water to the room.

8/10 Good

Thoms

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastique
Stayed 8 nights in Nov 2018
Response from Sonelle on 14 Nov 2018
Dear Thoms. Thank you for taking the time to rate your recent stay with us on Hotels.com Kind Regards, Veeshanee Chetty Marketing Plan Coordinator

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Camere pulite, silenziose e confortevoli. situato in luogo tranquillo, al momento di utilizzare il pc per stampare il check in dei voli abbiamo avuto qualche difficoltà per il mancato aggiornamento del pc. colazione ottima e abbondante.
Stayed 1 night in Jan 2018
Response from Marketing on 18 Jan 2018
Dear Anonymous Thank you for taking the time to complete the GUEST Satisfaction Survey after your recent stay with us at Protea Hotel by Marriott Witbank. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel Witbank again soon. Kind regards Alexis Roestoff Marketing Plan Coordinator

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bon hôtel pour une étape
bon acceuil bon restaurant belle chambre
Stayed 1 night in Oct 2017
Dear Thank you for taking the time to complete the GUEST Satisfaction Survey after your recent stay with us at Protea Hotel Witbank. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel Witbank again soon. Kind regards Alexis Roestoff Marketing Assistant

10/10 Excellent

Per, Malmö

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
We only stay one night on our way to Krugerpark

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Walter, Wien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zweckmäßige Lage
Das Hotel ist für unsere Zweck gut gelegen. die Zimmer sind etwas klein, aber für unseren eine Nachtaufenthalt nicht hinderlich gewesen. Das angeboteneund extra zu bezahlende Frühstücksbuffet war angemessen umfangreich, aber gemessen an dem Preisniveau anderer Lokale in Süd Afrika etwas teuer. Alles in allem aber war das Hotel für uns eine gute Wahl.

8/10 Good

Th., Essen, Deutschland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gut Anbindung an die N12
Preislestungsverhäldnis stimmt