El Pantano Holidays from £572

Safe clean and staff was very attentive and helpful

Solo traveler, 2 nights (July 2026). Perfect location on Plaza de la Catedral — everything in Casco Viejo is walkable from the door. My original room had one of the half-height windows (historic building quirk — they feel closed-in); the front desk moved me immediately to a ground-floor room with a private patio. Excellent service. The included breakfast buffet is outstanding and varied, plus complimentary welcome wine, lobby espresso, and a quiet rooftop pool with Cathedral views. Tip: request a full window and avoid plaza-facing rooms on weekends. Exceptional value — would stay again without hesitation.

Nil

The staff is AMAZING!! Kind, friendly and very attentive. The hotel is in a great location. Rooms are very comfortable and clean. The breakfast was lovely. No downside to this hotel what so ever. When back in Panama City I will definitely stay here again. It was an overall wonderful experience.

I contacted the hotel a few days before arrival to ask about early check-in or storing my luggage. I explained that I had three suitcases and would arrive around noon. The manager responded and was accommodating, and I followed up again on the day of arrival for details. However, when I arrived, I discovered the elevator does not work and that I had to carry my suitcases up three flights of stairs. There was no front desk, just a restaurant, and no one available to assist. I messaged the manager to point out that I had not been informed the advertised elevator was not functional, but received no apology or acknowledgment. The cleaner tried to help, but my suitcases were too heavy.