THIS HOTEL IS CLOSED - do not book here!
1 / 5 Terrible
I was already in Barcelona & booked a last-minute extra night at this hotel, which seemed perfect since it was right next to the train station so I could leave early the next day.
When I arrived, there was a paper sign posted on the door stating it was closed, and to go to the Hotel Santa Marta next door, which was a part of this hotel chain.
I went there & they said it was impossible for me to have booked there because it had been closed for months. This was at 11pm & I still hadn’t eaten dinner.
Long story short, they sent me to another hotel. So I had to pay for 2 booking & when I called Hotels.com for a refund & explained, they sent me an email stating they could give me my money back once I received approval from the property.
Are they insane? I explained the hotel was closed & that this was impossible, & they insisted it was the only way I could get my money back.
I’m livid & disgusted that Hotels.Com has continued selling hotels for a hotel that is closed. They are robbing people. And when I had arrived to the new hotel around 1am, 2 other people were in the same predicament.
This is inexcusable. And I doubt I’ll receive my money back.
So DO NOT BOOK THIS HOTEL.
A verified traveller stayed at Lyon
Posted 4 months ago