Booked my reservation line shortly before arriving at the hotel, after a 6.5 hour day of driving. Upon checking in was advised my room was on the fourth floor - and the elevator was out of order. I was traveling alone, lugging lots of items (cooler, two large bags, laptop bag etc. This news was not what I was expecting. They said the best they could do was a room in the second floor and seemed to dismiss my reluctance to stay…and when I said they should notify of this fact - was met with a very curt, unsympathetic…well, you booked on Expedia - they should have told you. At this point, patience thin, attitude of counter staff high - I decided to leave the property and was advised I would forfeit my costs approx $180 CAD.