Ratings based on 646 Verified Reviews

4.5 out of 5
87% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Apr-2018
One of the elevators didn’t really work properly and it took abit of time to go from room down to the lobby level.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very comfortable hotel centrally located

Posted 19-Apr-2018
Beautiful building in a nice neighborhood close to many attractions.
Comment from Hotel Management
20-Apr-2018 by Guest Relations, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
2 out of 5
Recommended
for Everyone
by A verified traveller from New York

Excellent location, close to shops and transport

Posted 18-Apr-2018
A long-time fan of the George, I was disappointed with some aspects of the Principal. I hope it is just growing pains and things will get worked out.
Comment from Hotel Management
20-Apr-2018 by Guest Relations, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveller from Essex

Wonderful

Posted 18-Apr-2018
Excellent location, friendly and accommodating staff. This was my second stay. We had some special requests with regards to cleaning products used (due to an extreme allergy suffered by one in our party) and the hotel was brilliant. The executive housekeeper emailed me to find out more and everything was perfect when we arrived.
Comment from Hotel Management
20-Apr-2018 by Guest Relations, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveller from South Scotland

Size of bathroom very disappointing.

Posted 16-Apr-2018
Pros: Breakfast service was very good. Good selection. My husband got a very runny under cooked omelette but it was changed without any fuss.
Cons: Size of bathroom.
We stayed in room 210 which has to have the smallest bathroom ever!! The door opens directly onto the toilet so you have to maneuver past it very awkwardly. Stepping into the bath past the glass shower screen is also very awkward. This bathroom would not accommodate 2 people at once. Why they put a bath in here rather than just a shower defies belief. Marked down for cleanliness as we found a dirty glass under the bedside table.
Comment from Hotel Management
18-Apr-2018 by Guest Relations, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveller from edinburgh

Good location

Posted 16-Apr-2018
Room far too small with noisy air con. No sleep first night. Staff helpful in moving us to another much better room. Don’t book guest double. Not big enough for two.
Comment from Hotel Management
18-Apr-2018 by Guest Relations, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Posted 13-Apr-2018
The Principal provided the perfect setting for a short break in Edinburgh. The rooms are cosy, clean, and very comfortable, and the overall facilities are great. The central location of the hotel puts you in walking distance of most sights, and the surrounding area is wonderful for eating/drinking/shopping. I’ll defintely choose the Principal every time I visit Edinburgh in future.
Comment from Hotel Management
18-Apr-2018 by Guest Relations, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveller from South Wales

1st time visit to Edinburgh

Posted 13-Apr-2018
Really enjoyed our 1st visit to Edinburgh. The flight was on time and great. I’m a nervous passenger but no complaints at all. Had a friendly welcome by the concierge staff at The Principal George St and couldn’t fault anything. Location was central for everything. Would definitely recommend! Excellent!
Comment from Hotel Management
18-Apr-2018 by Guest Relations, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 13-Apr-2018
Convenient location. Comfortable and quiet room. Very classy, stylish hotel.
Comment from Hotel Management
18-Apr-2018 by Guest Relations, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveller

Great stay!

Posted 12-Apr-2018
The hotel is in the perfect location and the staff is great, especially the concierge team! I will come back! :)
Comment from Hotel Management
18-Apr-2018 by Guest Relations, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,