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Reviews of KM Hotel

3 out of 5
KM Hotel
5-9 , Richmond Place, Edinburgh, Scotland

Reviews

8.0

Very good

Rating 10 - Excellent. 292 out of 1001 reviews" "
Rating 8 - Good. 433 out of 1001 reviews" "
Rating 6 - Okay. 193 out of 1001 reviews" "
Rating 4 - Poor. 56 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Julian

Stayed 1 night in Apr 2024
Response from Gavin J MacLennan on 19 Apr 2024
Hello,Thank you for taking the time to provide us with your review, following your stay at KM Hotel.We're happy to read that you enjoyed your stay with us and we really hope that we will have the chance to welcome you back to stay with us again soon.Kind regards & best wishes,Gavin J MacLennanGroup General Manager

8/10 Good

Athole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Gavin J MacLennan on 19 Apr 2024
Hello,Thank you for taking the time to provide us with your review, following your stay at KM Hotel.We're happy to read that you enjoyed your stay with us and we really hope that we will have the chance to welcome you back to stay with us again soon.Kind regards & best wishes,Gavin J MacLennanGroup General Manager

10/10 Excellent

Sahanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emma on 30 Mar 2024
Sahanie,Thank you for sharing your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.Kind regards and best wishes,Emma TaitGuest Relations ManagerThe Scott, The Scholar, KM Hotel & KM Apartments, Edinburgh

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard room was ideal for what we required.
Stayed 1 night in Mar 2024
Response from Robbie H on 23 Mar 2024
Hello Mark,Thank you for taking the time to provide us with your review, following your stay at KM Hotel.I'm delighted to read that you enjoyed your stay with us.I really hope that we will have the chance to welcome you back to stay with us again soon.Best Wishes,Robbie Hughes.Guest Relations Manager

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved room. Quality shower, towels, tea coffee provided. Comfy bed. Across road from. festival theatre. Perfect- 15 walk to train.
Stayed 1 night in Mar 2024
Response from Emma on 9 Mar 2024
Helen,Thank you for sharing your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.Kind regards and best wishes,Emma TaitGuest Relations ManagerThe Scott, The Scholar, KM Hotel & KM Apartments, Edinburgh

8/10 Good

Alanna

Travelled with partner
Liked: Staff & service
Our stay was good. We had a few issues with our room but Emma the manager was fantastic! Super attentive and caring and sorted out our room issue super quickly. A bottle of Prosecco and ice bucket was left for us when we returned which was fabulous. The other staff were so friendly, I believe his name is Keith, (sorry if it’s not!!) Was so funny, informative about the local area and super helpful which was fab. My only real complaint is that the windows are super thin so the room can get quite cold at night and it’s very noisey on the front side of the building due to the local businesses, but that’s no fault of the hotel. Other than that, the location was amazing and the bed was super comfy. Thanks again Emma!
Stayed 3 nights in Feb 2024
Response from Emma on 9 Feb 2024
Alanna,It was lovely to meet you and Milli and thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary. The team will enjoy reading your comments, especially Greg who is indeed incredibly knowledgeable with a great sense of humour! I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.Kind regards and best wishes,Emma TaitGuest Relations ManagerThe Scott, The Scholar, KM Hotel & KM Apartments, Edinburgh

10/10 Excellent

Lailani

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Robbie H on 23 Jan 2024
Hello Lailani, Thank you for taking the time to provide us with your review, following your stay at KM Hotel.I'm delighted to read that you enjoyed your stay with us.I really hope that we will have the chance to welcome you back to stay with us again soon.Best Wishes,Robbie Hughes.Guest Relations Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
Some good and not-so-good things. The best thing about the KM hotel was the invariably cheerful and helpful service desk staff. If there were two of them talking, they immediately stopped and asked how to help me. They also had a very good "Scottish breakfast," with varied foods on the buffet - and they were willing to cook eggs to order in the kitchen. From the web site, I thought I'd be paying extra for breakfast, but it turned out to be included in my total price. The location was wonderful if you're interested in seeing attractions at the heart of Edinburgh. There are a lot of things within easy walking distance. It was also a quiet neighborhood, which was good, because the windows were far from soundproof - I could easily hear normal street conversations. The room itself was a mixed bag. It was clean, well-organized, but the very very small and narrow size meant that the (comfortable!) king-size bed was only accessible from one side; the other was jammed up against the wall! Even the "accessible" side only had one foot clearance from the wall, and the location of coat hangers meant that you had to hit your head or duck even on your way to the bed. There were good wall lights for reading in bed, but they were not centered because of the window position, so the side of the bed NOT next to the wall got shortchanged. There was no door on the shower, so it was hard to avoid getting the bathroom floor wet. The sink was microscopic.
Stayed 4 nights in Dec 2023
Response from Robbie H on 16 Dec 2023
Dear Michael,Thank you for taking the time to share your detailed feedback about your recent stay at KM Hotel. We're delighted to hear that you found our team on the desk to be cheerful and helpful. Providing exceptional service is a priority for us, and we're thrilled that their attentiveness made a positive impression.It's fantastic to know that you enjoyed our Scottish breakfast selection.Regarding your comments about the room, we appreciate your honest assessment. We apologise for any inconveniences you experienced due to the room size and layout. Your observations about the bed's accessibility, lighting, and bathroom facilities are valuable to us. Please know that we take guest feedback seriously, and we will explore ways to address these issues to enhance the comfort of our rooms.We regret that the soundproofing of the windows did not meet your expectations. Your feedback about the noise from outside will certainly be taken into consideration as we continually strive to improve the overall experience for our guests.We truly value your input as it helps us to identify areas for improvement. Please accept our apologies for any shortcomings you encountered during your stay. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that reflects our commitment to guest satisfaction.Wishing you a wonderful festive season. Warm regards,Robbie Hughes.Guest Relations Manager.

10/10 Excellent

John Robert

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Clean and comfortable hotel in a central location
Comfortable and clean hotel in a central location in Edinburgh. A bit pricey for a basic room, but there may just be high demand in Edinburgh which inflates the prices. The complimentary breakfast was excellent.
Stayed 2 nights in Nov 2023
Response from Robbie H on 13 Nov 2023
Hello John Robert,Thank you for posting your amazing review following your recent stay with us at KM Hotel.We are delighted to see how much you enjoyed your stay with us and we very much look forward to welcoming you back again very soon.Kind regards,Robbie Hughes.Guest Relations Manager

10/10 Excellent

Cormac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Emma on 12 Nov 2023
Thank you for taking the time to share your review following your recent stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.Kind regards and best wishes,Emma TaitGuest Relations ManagerThe Scott, The Scholar, KM Hotel & KM Apartments, Edinburgh

6/10 Okay

Robert

Stayed 1 night in Nov 2023
Response from Robbie H on 8 Nov 2023
Hello Robert, Thank you for taking the time to provide your review, following your stay at KM hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I hope that we will be able to welcome yo back to stay with us again soon. Best Wishes,Robbie Hughes.Guest Relations Manager.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay with very nice breakfast which was included in the stay. Nicely located just around the corner from the Royal mile.
Stayed 3 nights in Oct 2023
Response from Robbie H on 28 Oct 2023
Hello Emma,Thank you for posting your amazing review following your recent stay with us at KM Hotel.We are delighted to see how much you enjoyed your stay with us and we very much look forward to welcoming you back again very soon.Kind regards,Robbie Hughes.Guest Relations Manager

10/10 Excellent

grethe Sem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Robbie H on 21 Jul 2023
Hello Grethe,Thank you for posting your amazing review following your recent stay with us at KM Hotel.We are delighted to see how much you enjoyed your stay with us and we very much look forward to welcoming you back again very soon.Kind regards,Robbie Hughes.Guest Relations Manager

10/10 Excellent

Anni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
New hotel, great breakfasts which was included, amazing customer service (especially David at the reception). Location is good too.
Stayed 1 night in Jul 2023
Response from Robbie H on 21 Jul 2023
Hello Anni,Thank you for posting your amazing review following your recent stay with us at KM Hotel.We are delighted to see how much you enjoyed your stay with us, I will be sure to pass on your comments to David. We very much look forward to welcoming you back again very soon.Kind regards,Robbie Hughes.Guest Relations Manager

10/10 Excellent

Akiko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from Robbie H on 11 Jul 2023
Hello Akiko,Thank you for posting your amazing review following your recent stay with us at The Scott.We are delighted to read how much you enjoyed your stay with us and we very much looking forward to welcoming you back again very soon.Kind regards,Robbie Hughes.Guest Relations Manager

2/10 Terrible

Sophie

Stayed 2 nights in Jun 2023
Response from Robbie H on 21 Jul 2023
Hello Sophie,Thank you for posting your review following your recent stay with us at KM Hotel.I'm sorry to see that you didn't enjoy your stay with us, Can i ask for you to reach out to me directly to provide some feedback to ensure we can improve our guest experience. Kind regards,Robbie Hughes.Guest Relations Manager

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
No elevator, so be prepared to take the stairs. The rooms were well worth it though! Clean, modern and spacious. The heated towels and desk were a nice option
Stayed 1 night in Jun 2023
Response from Gavin J MacLennan on 11 Jun 2023
Hello,Thank you SO MUCH for taking the time to share your positive feedback and review following your recent stay with us here at KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to KM Hotel or one of our other hotels based here in Edinburgh. We wish you an enjoyable summer.Kind regards and best wishes,Gavin J MacLennanGeneral Manager

10/10 Excellent

Alexander

Stayed 1 night in Apr 2023
Response from Gavin J MacLennan on 25 May 2023
Hello,Thank you SO MUCH for taking the time to share your positive feedback and review following your recent stay with us here at KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to KM Hotel or one of our other hotels based here in Edinburgh. We wish you an enjoyable summer.Kind regards and best wishes,Gavin J MacLennanGeneral Manager

8/10 Good

Ross

Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2023
Response from Guest Services on 19 Jan 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.

10/10 Excellent

Jo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very impressed overall
Stayed 1 night in Jan 2023

10/10 Excellent

marco

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smashing breakfast and staff
Lovely staff and smashing breakfast. Easy transport links. Very quiet and confortable room.
Stayed 1 night in Jan 2023
Response from Guest Services on 19 Jan 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Hotel room was very cozy. I was only staying for a night, so it served the purpose. Hotel reception was a bit further from the actual hotel, but only a short walk. Breakfast was quite expensive, so I opted to dine at another local restaurant.
Stayed 1 night in Dec 2022
Response from Guest Services on 19 Jan 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love comfy room!
The room was very well presented, very comfy bed and a lovely bathroom.
Stayed 1 night in Dec 2022
Response from Guest Services on 19 Jan 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Guest Services on 19 Jan 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The staff need leadership and support
Having stayed here before, this should have been a convenient and hassle free stay before an early flight. There was an issue with the room. It was not addressed. After expressly asking for a new room we were moved to another location which was less suitable for our needs. It shouldn't have taken over hours for this to happen.
Stayed 1 night in Oct 2022
Response from Guest Services on 19 Jan 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.

6/10 Okay

Andrew, Congresbury

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
It was not entirely as I expected (or maybe the images gave me false expectations) - KM Hotel appears to be a converted student accommodation block, with no traditional reception, lobby or breakfast facilities. Keycards were collected from a separate building, which didn’t offer the welcoming experience I expected - neither in appearance, or personality of the front desk personnel. I was on the top floor of a four storey building with no lift, and felt anxious at the prospect of escaping the building in an emergency, but maybe there was another escape route, and I just didn’t spot it. Comfortable bed, smart bathroom, valuable power USB sockets(!) Bedside lights had rather odd switches which I presumed one to be broken, but the were both alike in having tiny little stalks which worked if you angled them ‘just so’.. TV had Freeview on offer, but no Smart Apps. Maybe I’m a skinflint, or maybe I didn’t read the descriptions closely enough, but it would seem appropriate to rename this property as KM Hostel - it doesn’t have the necessary facilities (in my experience) to call itself a hotel. And that lead photo of yellow/orange chairs in a public lobby was nowhere to be seen; is it even in Edinburgh? Evidently I am now too middle aged to be passive in my disappointment. Overall, ‘KM Hotel’ offers functional accommodation, with a clean, minimalist character, suited to visitors wanting basic, minimalist facilities. But a Premier Inn would be a good step up, for my needs at least.
Response from Guest Services on 19 Jan 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.

6/10 Okay

Neisha

Liked: Cleanliness, staff & service
Disliked: Amenities
Very noisy at night. And there is no elevator. We were at floor 3. After running the London Marathon, it was very inconvenient and painful to climb those stairs everyday. The room is very, extremely TINY but the bed was comfortable. Is a small room but with everything you need. And price affordable
Stayed 3 nights in Oct 2022
Response from Guest Services on 19 Jan 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.

10/10 Excellent

Carola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Oct 2022
Response from Guest Services on 19 Jan 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.

10/10 Excellent

Marc

Stayed 1 night in Aug 2022
Response from Guest Services on 19 Jan 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean and comfortable room. Great area with easy walking distance to city centre and University campus as well as many other sights and attractions. The breakfast cafe was wonderful - convenient, great food and also very welcoming staff there.
Stayed 3 nights in Aug 2022
Response from Guest Services on 19 Jan 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.

8/10 Good

Kathleen

Liked: Staff & service, amenities
Super location for visiting the Fringe. Massive comfy bed and lovely shower. Carpet was tired and scraggly. TV unfortunately was an ornament as no remote provided.
Stayed 1 night in Aug 2022
Response from Guest Services on 19 Jan 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.

10/10 Excellent

Olivia, Maesteg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to book, really neat the city (less than 10 min walk), lovely room and modern
Stayed 2 nights in Aug 2022
Response from Guest Services on 19 Jan 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.

10/10 Excellent

Mike

Stayed 3 nights in Aug 2022
Response from Guest Services on 19 Jan 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.

8/10 Good

michelle

Stayed 2 nights in Aug 2022
Response from Guest Services on 19 Jan 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.

2/10 Terrible

Calum

Disliked: Cleanliness, staff & service, property conditions & facilities
Need a
Stayed 1 night in Aug 2022
Response from Guest Services on 19 Jan 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Guest Services on 19 Jan 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.

10/10 Excellent

Joyce

Stayed 1 night in Aug 2022
Response from Claire Hillis on 15 Aug 2022
Dear Joyce, Thank you so much for staying with us, I do hope you enjoyed your stay. I look forward to welcoming you back again in the future. Kind Regards

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Great location
Very good room and great location would use again.
Stayed 1 night in Aug 2022
Response from Claire Hillis on 15 Aug 2022
Dear Robert, Thank you so much for taking the time to share your stay with us. I am so pleased you enjoyed the great location and found the room comfortable. Thank you so much again Kind Regards

8/10 Good

Anette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was perfect for our over night stay in Edinburgh.
Simple and good. Friendly staff. Breakfast and breakfast facilities were excellent.
Stayed 1 night in Jul 2022
Response from Claire Hillis on 15 Aug 2022
Dear Anette, Thank you so much for sharing your stay with us. I am so pleased you enjoyed your time and found everyone so friendly. I do hope we have the pleasure of welcoming you back again in the near future. Kind Regards

6/10 Okay

Oscar

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was ok, but not worth the price
Stayed 1 night in Jul 2022
Response from Claire Hillis on 15 Aug 2022
Dear Oscar, Thank you so much for sharing your feedback with us. I am pleased you were happy with our Hotel, and I do appreciate that our rates do reflect the summer season and availability across the city. I do hope we have the pleasure of welcoming you back again in the near future. Kind regards and thank you again

10/10 Excellent

d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love this place great value for money been a few times
Stayed 1 night in Jul 2022
Response from Claire Hillis on 11 Jul 2022
Thank you so much for sharing such a positive review of your recent stay. We very much appreciate and I look forward to sharing with the team. Kind Regards

8/10 Good

Aileen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight visit
Was great. Only problem was it was too hot. Staff were very helpful and breakfast is to be recommended. Wouldn’t hesitate to stay again and recommend it to friends.
Stayed 1 night in Jun 2022
Response from Robert Kitzinger on 27 Jun 2022
Dear Aileen, Thank you for taking the time to review Km Hotel following your stay. I am pleased to hear you enjoyed your time with us and you are considering returning as well as recommending it to your friends. I am sorry to hear you experience issues with the heat in your room and my team would be delighted on your next visit to assist in case you experience any challenges. I look forward to welcome you back. Best wishes, Robert Kitzinger Head of Hotel Operations

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Guest Services on 19 Jan 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.

8/10 Good

SIMONETTA

Liked: Cleanliness, amenities, property conditions & facilities
Close to the town center
Stayed 4 nights in May 2022
Response from Guest Services on 19 Jan 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.

10/10 Excellent

Thomas

Stayed 1 night in Apr 2022
Response from Guest Services on 19 Jan 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.

10/10 Excellent

Esteban

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, modern, cozy. Very very good breakfast.
Stayed 1 night in Apr 2022
Response from Robert Kitzinger on 10 May 2022
Dear Esteban, Thank you for reviewing KM Hotel following your stay. I am delighted you enjoyed your time with us and hope to welcome you back in the future. Best wishes, Robert Kitzinger

4/10 Poor

John, Chesham

Business traveller
Disliked: Cleanliness, amenities
.
Stayed 1 night in Apr 2022
Response from Guest Services on 19 Jan 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Rooms are clean and tidy, although small. Not far from city centre. It’s is what it implies in description average three star. Absolutely fine for one or two nights if looking for cost effective in the capital. I was one person in a double room and thought it small but with a king bed, my friends ( a couple) found the double room very tight.
Stayed 1 night in Apr 2022
Response from Robert Kitzinger on 10 May 2022
Hi John, Thank you very much for reviewing KM Hotel following your stay. I am pleased to hear you enjoyed your time and found us cost effective. I appreciate your comments regarding the bed and have shared with the relevant team. I do hope you will choose to stay with us again in the future. Best wishes, Robert Kitzinger Head of Hotel Operations

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but comfortable
Room was small but made good use of the space. Bed was very comfortable, shower pressure excellent. Good supply of coffee and tea. Big TV with lots of channels. Breakfast was decent, with fruit/cereal/yogurt/etc at the buffet and hot food to order. All staff were friendly and helpful. There’s no lift that we could see which is something to consider for people with mobility issues.
Stayed 2 nights in Apr 2022
Response from Robert Kitzinger on 10 May 2022
Dear Allison, Thank you very much for your wonderful review and feedback which has been shared with my team. I am delighted to hear you enjoyed your time with us and look forward to any future visits. Best wishes, Robert Kitzinger Head of Hotel Operations

10/10 Excellent

Emma

Stayed 1 night in Mar 2022
Response from Guest Services on 19 Jan 2024
Thank you for taking the time to share your review following your stay with us at The KM Hotel. We very much appreciate you taking the time to share your review as feedback from our guests allows us to constantly review our service and facilities and make enhancements as necessary.I really hope we will have the pleasure to welcome you back to The KM Hotel or one of our other hotels based here in Edinburgh.