Family Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Check availability

Reviews of Hampton by Hilton Edinburgh West End

3 out of 5
Hampton by Hilton Edinburgh West End
166 Fountainbridge, Edinburgh, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 529 out of 1002 reviews" "
Rating 8 - Good. 340 out of 1002 reviews" "
Rating 6 - Okay. 78 out of 1002 reviews" "
Rating 4 - Poor. 32 out of 1002 reviews" "
Rating 2 - Terrible. 23 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice for breakfast. Great location.
Stayed 4 nights in Apr 2024
Response from Hampton By Hilton West End on 30 Apr 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

8/10 Good

Emily

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, functional hotel. A bit far from city centre but if you don’t mind walking or taking a bus, it’s fine.
Stayed 2 nights in Apr 2024
Response from Hampton By Hilton West End on 26 Apr 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

8/10 Good

Emma

Travelled with group
Liked: Amenities
Room was lovely, but the bathroom was a little smelly. Staff were really friendly. Breakfast was nice and had a good variety. I didn’t feel there was enough seating for the size of the hotel though, we did have to wait a few mins for a table to become available. It’s a 15min walk to the very centre from the hotel, with eateries and cafes along the route. Overall lovely hotel and would stay again.
Stayed 3 nights in Apr 2024
Response from Hampton By Hilton West End on 15 Apr 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

10/10 Excellent

Abdul ghaffar

Stayed 2 nights in Apr 2024

8/10 Good

MANORMA, GEORGETOWN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is at a convenient distance: keeps you full of energy and fit. my only negative is the variety of the breakfast in the hotel. It is the same all the days I've stayed.
Stayed 3 nights in Apr 2024
Response from Hampton By Hilton West End on 10 Apr 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

8/10 Good

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel cleans, modern and staff great Construction site opp Breakfast menu limited, only scrambled eggs, would liked better quality sausages, mushrooms. More bread selection and fresh fruit
Stayed 2 nights in Apr 2024
Response from Hampton By Hilton West End on 8 Apr 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately building works going on around the property which made the area dirty and noisy unfortunate we stayed when we did because everything else was a good experience
Stayed 2 nights in Mar 2024
Response from Hampton By Hilton West End on 3 Apr 2024
Thank you very much for taking the time to write a review. We really appreciate the comments and feedback as it enables us to improve our product and service quality going forward. I’m sorry to read that your experience was far from perfect as this is not the usual quality and service that we pride ourselves upon at Hampton by Hilton Edinburgh West End. As a premium economy hotel, we always try to ensure that our guests feel at home without the fuss of some full-service hotels. Clearly, we fell short of expectation on this occasion.

8/10 Good

Lejla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, staff, and breakfast! Only inconvenience was limited seating for breakfast and lines at times.
Stayed 2 nights in Mar 2024
Response from Hampton By Hilton West End on 1 Apr 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast very good, great to be able to leave luggage at hotel after checking out and before check in
Stayed 3 nights in Mar 2024
Response from Hampton By Hilton West End on 4 Apr 2024
Thank you for your lovely review. We look forward to welcoming you back soon.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hampton By Hilton West End on 1 Apr 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

8/10 Good

Ho Yan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average is good
Stayed 2 nights in Mar 2024
Response from Hampton By Hilton West End on 25 Mar 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

8/10 Good

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall hotel is nice and clean. Website said managers reception but staff didn’t know anything about. Breakfast was good and nice selections. Room was clean and decent size for a European hotel. Location is walkable to Princess street if good weather. I would prefer one closer to more tourist areas and with more restaurants etc around. Overall nice hotel.
Stayed 6 nights in Mar 2024
Response from Hampton By Hilton West End on 25 Mar 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in general and good breakfast put on each morning of our stay. However, the mattress was extremely hard and we woke up feeling quite sore. Most rooms are also separated with an adjoined door which is locked and Safe. We could hear the people next door cough and move around so if you were next door to anyone more noisey or people with children you would hear pretty much everything as it is only two doors separating the rooms. The bus stop was right outside and was Great to get around the city on bus 34 and 35. It was also 10 minutes walk to train and bus station to get back to the airport. Good overall but wouldn't stay again because of the mattress as we did not get restful sleep the whole weekend.
Stayed 3 nights in Mar 2024
Response from Hampton By Hilton West End on 25 Mar 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We have recently replaced every mattress and pillows in our hotel with brand new, Hypnos. We do hope to welcome you back soon!

8/10 Good

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hampton By Hilton Edinburgh West End on 17 Mar 2024
Thank you so much for taking the time to write such a thoughtful and positive review. Your kind words mean the world to us and we truly appreciate your feedback. We are thrilled to hear that you enjoyed your experience with us and we hope to have the pleasure of serving you again in the future.Thank you once again for your support and for sharing your thoughts with others. It means a lot to us!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hampton By Hilton Edinburgh West End on 17 Mar 2024
Thank you so much for taking the time to write such a thoughtful and positive review. Your kind words mean the world to us and we truly appreciate your feedback. We are thrilled to hear that you enjoyed your experience with us and we hope to have the pleasure of serving you again in the future.Thank you once again for your support and for sharing your thoughts with others. It means a lot to us!

10/10 Excellent

Kirsty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 nights and had a great stay. The hotel is a bit further from the main part than we anticipated - 15 min walk - however this didn’t really affect us. The hotel was quiet, safe and clean. Breakfast had an array of choices! Will definitely return.
Stayed 2 nights in Mar 2024
Response from Hampton By Hilton West End on 11 Mar 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and while not outstanding everything was good. It was a little further out of the city centre than I would have liked, most dining options were half a mile or more walk. The price was good though, probably because of the location.
Stayed 4 nights in Feb 2024
Response from Hampton By Hilton West End on 4 Mar 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

10/10 Excellent

Simon, Woking

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - easily walkable to the city centre
Stayed 2 nights in Feb 2024
Response from Hampton By Hilton West End on 27 Feb 2024
Thank you for leaving a review. We do hope to welcome you back soon.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hampton By Hilton West End on 23 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

8/10 Good

Maria Sheryll D.

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Free buffet breakfast was good. They had the body lotion dispenser in showet area instead of a conditioner. Staff did come and check it but never really did anything to replace it for the duration of our stay.
Stayed 3 nights in Feb 2024
Response from Hampton By Hilton West End on 21 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

10/10 Excellent

Joseph

Stayed 2 nights in Feb 2024
Response from Hampton By Hilton Edinburgh West End on 22 Mar 2024
Thank you for leaving a review. we look forward to welcoming you back soon!

10/10 Excellent

Mustakima

Stayed 4 nights in Feb 2024
Response from Hampton By Hilton Edinburgh West End on 22 Mar 2024
Thank you for leaving a review. we look forward to welcoming you back soon!

10/10 Excellent

Sian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay when attending conferences at the EICC. Great location
Stayed 1 night in Feb 2024
Response from Hampton By Hilton West End on 15 Feb 2024
Thank you for your lovely review! We do hope to welcome you back soon

8/10 Good

Kaye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for sightseeing. Very helpful staff.
Stayed 3 nights in Feb 2024
Response from Hampton By Hilton West End on 15 Feb 2024
Thank you for your lovely review! We do hope to welcome you back soon

10/10 Excellent

Hazel

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed here a few times as close to family. Great staff and a fine breakfast. Clean rooms and good shower. Close to transport but easily walkable, plenty of good food/drink and retail nearby. Always feel happy when I walk into the reception here and collect my key.
Stayed 3 nights in Jan 2024
Response from Hampton By Hilton West End on 8 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

8/10 Good

Geoffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and clean. Within walking distance of the city centre
Stayed 2 nights in Feb 2024
Response from Hampton By Hilton West End on 7 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

10/10 Excellent

Bonita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for EICC and Haymarket.
Stayed 1 night in Feb 2024
Response from Hampton By Hilton West End on 7 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Personalet var serviceminded og gode til at hilse og være åbne. Morgenmaden var god, der er lidt til en hver. Værelserne er gode. God størrelse, lydtætte, pæne badeværelser og rent. Nemt at tjekke ind og ud.
Stayed 3 nights in Jan 2024
Response from Hampton By Hilton West End on 7 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 3 nights in Jan 2024
Response from Hampton By Hilton West End on 7 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

8/10 Good

Darren

Stayed 3 nights in Jan 2024
Response from Hampton By Hilton West End on 7 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Can't complain got an upgrade without to much hassle. Nice 2 days
Stayed 2 nights in Jan 2024
Response from Hampton By Hilton West End on 7 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

8/10 Good

Katherine, Dudley

Travelled with family
Liked: Cleanliness, staff & service, amenities
The pillows were really terrible, but the staff are amazing they’re very accommodating. My daughter slept on the sofa bed - but it was very bumpy and uncomfortable, no mini fridge or complimentary water or cookies? Location is great, not that far from the city. Overall our stay was nice.
Stayed 3 nights in Jan 2024
Response from Hampton By Hilton West End on 7 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We have recently replaced every mattress and pillows in our hotel with brand new, Hypnos. We do hope to welcome you back soon!

10/10 Excellent

DAVID

Stayed 3 nights in Jan 2024
Response from Hampton By Hilton West End on 7 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

10/10 Excellent

Nichola, Dereham

Stayed 3 nights in Jan 2024
Response from Hampton By Hilton West End on 7 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

6/10 Okay

ricky

Stayed 1 night in Jan 2024
Response from Hampton By Hilton West End on 7 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

10/10 Excellent

Michele

Stayed 3 nights in Dec 2023
Response from Hampton By Hilton West End on 7 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

8/10 Good

Garry

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hampton By Hilton West End on 7 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

4/10 Poor

Joselyn

Stayed 3 nights in Jan 2024
Response from Hampton By Hilton West End on 7 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

10/10 Excellent

Syaizta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hampton By Hilton West End on 7 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

10/10 Excellent

Juliet

Stayed 2 nights in Jan 2024
Response from Hampton By Hilton West End on 7 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples weekend away
Great location and friendly staff
Stayed 1 night in Jan 2024
Response from Hampton By Hilton West End on 7 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

10/10 Excellent

Nigel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel.
Having arrived for checking far too early we were given a storage room for our bags and a complementary breakfast. That made our holiday even before checking in. The Staff were really helpful & the beds & room super comfortable. Would 100% go back there !
Stayed 2 nights in Jan 2024
Response from Hampton By Hilton West End on 7 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

2/10 Terrible

naeem

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i am very disappointed
Stayed 4 nights in Dec 2023
Response from Hampton By Hilton West End on 8 Feb 2024
Thank you very much for taking the time to write a review. We really appreciate the comments and feedback as it enables us to improve our product and service quality going forward. I’m sorry to read that your experience was far from perfect as this is not the usual quality and service that we pride ourselves upon at Hampton by Hilton Edinburgh West End. As a premium economy hotel, we always try to ensure that our guests feel at home without the fuss of some full-service hotels. Clearly, we fell short of expectation on this occasion. Please do write to us directly to share your feedback.

8/10 Good

MAHESH

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited Parking was a concern and a bit far from city centre. Otherwise a good hotel with fountain park arcade mall within walking distance.
Stayed 2 nights in Dec 2023
Response from Hampton By Hilton West End on 7 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

6/10 Okay

K

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Reception service awful, only one person on desk (2:45pm) Room was nice but was raining and due to shape of the windows with large external sills there was an awful constant tapping through the night
Stayed 1 night in Dec 2023
Response from Hampton By Hilton Edinburgh West End on 28 Dec 2023
Thank you very much for taking the time to write a review. We really appreciate the comments and feedback as it enables us to improve our product and service quality going forward. I’m sorry to read that your experience was far from perfect as this is not the usual quality and service that we pride ourselves upon at Hampton by Hilton Edinburgh West End. We have passed on your comments to the relevant departments. We do hope to welcome you back in the future.

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness
Very busy breakfast
Stayed 2 nights in Dec 2023
Response from Hampton By Hilton West End on 7 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

10/10 Excellent

Dorothy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean fresh and great service
Stayed 1 night in Dec 2023
Response from Hampton By Hilton West End on 7 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

10/10 Excellent

JOHN

Stayed 1 night in Dec 2023
Response from Hampton By Hilton West End on 7 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

10/10 Excellent

Margaret

Stayed 3 nights in Dec 2023
Response from Hampton By Hilton West End on 7 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hampton By Hilton West End on 7 Feb 2024
Thank you for your lovely review! I will be sure to pass on your comments to our team We do hope to welcome you back soon.