We book a hotel with a free parking thro trivago and when we arrived they said there was no car park and we had to go to pay car park. Very disappointing and costly.
Comment from Hotel Management
30-Jan-2017 by Evlyn, Hotel Management
Good Afternoon Edyta,
Thank you for sharing. As Fraser Suites is located with a UNESCO World Heritage Site in the centre of the city, it is not possible to offer on site parking. In moderation, we have an arrangement with the local car park to offer 25% discount for our guests. I have confirmed all hotel information on both Trivago and Expedia and we are correctly not advertising free parking. I hope that you will return to Fraser Suites in future as despite this miscommunication from your app, I understand from our communications that you both had a wonderful stay and enjoyed the room, property and location.