Ratings based on 1,516 Verified Reviews

4.4 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, Canada

Good location

Posted 22-Jul-2017
Pros: A tiny kitchenette was handy, beds were comfy, good shower, amenities
Cons: Some street noise, portable air conditioner took up a lot of space in an already crowded, cramped room. Nowhere to put suitcases. No face cloths.
Location: Very convenient location
Friendly staff, close to everything. They didn't clean our room on one of the days. They have this new perk called "handy" - a cell phone included with the room where you can make free local calls and use the internet for free! So awesome to not have to use our own cell phones (we get roaming charges.) A great idea.
Comment from Hotel Management
23-Jul-2017 by Michelle, Hotel Management
Dear Anonymous, Thank you very much for reviewing your stay. I am so pleased that you enjoyed our facilities and our new Handy devices. They are a fantastic complementary addition for our guests to benefit from. I hope that we can welcome you back again in the future. Kind regards,
3 out of 5
Recommended
for Everyone
by A verified traveller from Kent

Very convenient location.

Posted 21-Jul-2017
Pros: Location.
Cons: Getting a little bit tatty.
Location: On top of the Royal Mile and very convenient for the Castle and Holyrood.
Very convenient location. Hotel a bit tired - could do with a refit in some areas.
Comment from Hotel Management
21-Jul-2017 by Michelle , Hotel Management
Dear Homebird, Thank you very much for taking the time to review your stay with us. I am very pleased that you enjoyed our central location. We appreciate your feedback and I have passed this on to our maintenance and housekeeping teams to address. I hope that we can welcome you back again in the future. Kind regards,
5 out of 5
Recommended
for Families
by A verified traveller from Texas

Great location

Posted 17-Jul-2017
Pros: The old world look.
The staff was very friendly and helpful. It is close to most sites of interest. The rooms were a good size.
Comment from Hotel Management
19-Jul-2017 by Michelle, Hotel Management
Dear Helen, Thank you very much for reviewing your stay with us, I am very pleased that you enjoyed our central location and friendly service and hope that we can welcome you back again soon. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location in the middle of old town Edinbugh

Posted 12-Jul-2017
The staff was very helpful and considerate. When a problem arose, the desk clerk on staff late in the evening took immediate action to rectify it.
Comment from Hotel Management
16-Jul-2017 by Michelle, Hotel Management
Dear Anonymous, Thank you for taking the time to write a review of your stay. I am very pleased to hear that our team were able to assist you and rectify your issue so promptly. I hope that we can welcome you back again on your next visit to Edinburgh. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveller from new jersey, usa

Posted 11-Jul-2017
Pros: Location..location location!
Excellent location ...near almost everything in the Old Town....front desk was very friendly and helpful
Comment from Hotel Management
16-Jul-2017 by Michelle, Hotel Management
Dear Anonymous, Thank you very much for leaving a review. I am delighted that you enjoyed our central location and service from our friendly team and hope that we can welcome you back again soon. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

Location, Comfort and Staff

Posted 10-Jul-2017
Pros: Location, comfort of the room, and the extremely helpful staff.
Location: Perfect location. Located in the heart of the Edinburgh, within easy walking distance of major attractions, shops, and restaurants
Fraser Suites is located in the very heart of Edinburgh, within easy walking distance of all the major attractions in the Old City (e.g., Castle, Holyrood Palace) and the New City (e.g, museums, restaurants). The rooms have been renovated very recently and are decent size, clean and well appointed. Ours had a small refrigerator and microwave. The rooms comes with a mobile device that functions as a mobile phone (allowing for free calls) and a virtual tour guide. Most impressive, however, is the staff. The reception staff was very helpful, and Kevin the bellman went above and beyond the call of duty to assist us with our bags and in loading our car.
Comment from Hotel Management
16-Jul-2017 by Michelle, Hotel Management
Dear Gary, Thank you so much for taking the time to leave such a wonderful review. I am very pleased to read that you enjoyed your stay and our friendly team will be delighted in hearing that they assisted in creating a memorable experience for you. Our new Handy devices are a great addition and as you mention, guests can use these to make free local and international calls as well as use the map function to assist in getting around the city. I hope that we can welcome you back again soon. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveller from Sacramento, CA USA

Posted 06-Jul-2017
Pros: Excellent location! Right on Royal Mile.
Our room was cozy but had plenty of room to get comfortable.
Comment from Hotel Management
16-Jul-2017 by Michelle, Hotel Management
Dear Darcy, Thank you for reviewing your stay with us, I am so pleased that you had an enjoyable stay and found our central location to be so handy. I hope that we can welcome you back again in the future. Kind regards,
1 out of 5
by A verified traveller from California

Disgusting Bathroom

Posted 04-Jul-2017
Pros: Nice location.
Cons: Customer service and hotel maintenance.
Location: Located on the upper portion of the Royal Mile.
The bathtub facade was rotten. There were large holes in the facade due to long-term water leakage and the rooms had a horrible odor because of this rot. We were there for three nights and not given an opportunity to change rooms, nor were we given any kind of compensation. One with lung issues would definitely be sent to hospital. The hotel staff kept saying they would report the tub to be repaired, which obviously was not done while we were there. Being contractors, we know that this repair could have been made in an hour or two.
Comment from Hotel Management
21-Jul-2017 by Michelle, Hotel Management
Dear Betsy, Thank you for providing us with feedback from your stay. As arranged with the manager, a refund has been provided as discussed. Thank you very much for bringing this issue to our attention. I hope that we can welcome you back again in the future. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveller from Saskatoon, SK

Pampered excellence on the Royal Mile!

Posted 03-Jul-2017
The boutique hotel was nothing short of lavish. The bed was plush and comfortable. The room amenities was well stocked with many conveniences. The only negative was the confusing shower but once we figured out it was fine. Overall our first time in Edinburgh was amazing with the Fraser hotel only adding to the experience.
Comment from Hotel Management
16-Jul-2017 by Michelle, Hotel Management
Dear Jeff, Thank you very much for reviewing your stay with us. I am delighted that you enjoyed the lovely L'Occitane toiletries that we provide. I hope that we can welcome you back to Fraser Suites Edinburgh again soon. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel close the the Royal Mile

Posted 29-Jun-2017
Pros: This hotel is a short walk from the Royal Mile. This came in handy as we like to walk to our destinations (palace, castle, close, museum).
We had a great time at the Fraser Hotel. We arrived early and the staff was able to accommodate us. Our room was lovely with a beautiful view of the city. We had a wonderful time in Edinburgh. The staff were friendly and helpful.
Comment from Hotel Management
16-Jul-2017 by Michelle, Hotel Management
Dear Anonymous, Thank you very much for your fantastic review. i am so pleased to read that you enjoyed your stay so much. As you mention, we are in a fantastic location with only a short walk to most of the major attractions. I hope that we can welcome you back on your next visit to the city. Kind regards,