We had a mixed experience staying at this apartment. On the positive side, the location is absolutely unbeatable and the apartment itself is very large and spacious. Having one full bathroom plus an additional half bath was incredibly convenient for our group. Furthermore, the property management team from Mason and Carr was excellent—extremely responsive, helpful, and quick to communicate throughout our stay, and provided us with fans we had requested within half an hour of our request.
However, the apartment itself is showing its age and needs maintenance. The carpets are quite old, and if you dont wear footwear you will feel little poky things.
We experienced several functional issues during our stay: the toilets need to be flushed atleast twice for clearance, , multiple electrical outlets do not work, and the Wi-Fi is very slow and cuts off entirely for periods of time.If the management team updates the carpet and fixes these utility issues, this would easily be a five-star stay given the amazing location and space.
Please note this review is for 5 Parliament square, they are very honest about the stairs, - the climb is steep and bringing up the bags and taking the trash out was not easy but again you cant beat this location and space.