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Eliza House

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Overview of Eliza House

Eliza House

3 out of 5
Guests rated this property 3.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
14-16 Grosvenor Street, Haymarket, Edinburgh, Scotland, EH12 5EG

Explore the area

  • Popular LocationPrinces Street9 min walk
  • Popular LocationGeorge Street13 min walk
  • Popular LocationRoyal Mile20 min walk
  • AirportEdinburgh (EDI)21 min drive

Choose dates to view prices

About this area


Eliza House is located in Haymarket, a neighbourhood in Edinburgh. Usher Hall and Royal Lyceum Theatre are cultural highlights, and some of the area's attractions include Victoria Street and Museum of Childhood. Camera Obscura and World of Illusions and Surgeon's Hall are also worth visiting.

What's nearby

  • Edinburgh International Conference Centre (EICC) - 8 min walk
  • Princes Street - 9 min walk
  • George Street - 13 min walk
  • Royal Mile - 20 min walk
  • Edinburgh Castle - 10 min drive

Getting around

  • Edinburgh Haymarket Station - 3 min walk
  • Edinburgh Airport (EDI) - 21 min drive


  • The Jolly Botanist - 2 min walk
  • The Mumbai Mansion - 3 min walk
  • La Bruschetta - 3 min walk
  • Milk Cafe - 4 min walk
  • Otro - 4 min walk

About this property

Eliza House

3-star Edinburgh hotel in Haymarket with 24-hour front desk
Along with a 24-hour front desk, this smoke-free hotel has multilingual staff and a front desk safe. WiFi in public areas is free. This hotel has 21 rooms.
Eliza House offers 21 forms of accommodation. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO)


Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in some public areas: Free WiFi


  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Multilingual staff

Languages spoken

  • Danish
  • English
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Spanish


  • Smoke-free property

Similar properties

See similar properties



Check-in from 3:00 PM - 9:00 PM
Minimum check-in age - 18


Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from midnight - midnight
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Children and extra beds

Children are welcome

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa and Mastercard

We should mention

A car is not required for transport to and from this property

Property is also known as

Ritz Edinburgh
Ritz Hotel Edinburgh
Ritz Hotel Edinburgh
Ritz Edinburgh
Hotel Ritz Hotel Edinburgh
Edinburgh Ritz Hotel Hotel
Hotel Ritz Hotel
Ritz Hotel
Eliza House Hotel
Eliza House Edinburgh
Eliza House Hotel Edinburgh

Frequently asked questions

Overall score and ratings

Rating 5 - Excellent. 52 out of 548 reviews
5 - Excellent 9%
Rating 4 - Good. 178 out of 548 reviews
4 - Good 32%
Rating 3 - Okay. 157 out of 548 reviews
3 - Okay 29%
Rating 2 - Poor. 96 out of 548 reviews
2 - Poor 18%
Rating 1 - Terrible. 65 out of 548 reviews
1 - Terrible 12%




Staff & service




Property conditions & facilities

2/5 Poor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Only good for one night... if that!
Lighting didn’t work, wardrobe made a noise when I walked around the room, shower is dated and small, when I first arrived the women on reception didn’t leave her seat to speak, mould in bathroom, decor was enough to put you off. Only good thing was location!
Stayed 1 night in Feb 2020

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
would not recommend
my wife and I had to leave and book somewhere else as this so called hotel was bad.we did not get the room that we had booked,it was at the top of 2 large sets of stairs.the paint was scraped and some pf the wallpaper was coming off the walls. we t to speak to a manager but they were not available until Tuesday. we wee offered a different room but could not get the door unlocked. we will definitely not be staying there again. it is not worth the 3 stars that it has been rated. Had to leave and pay out extra to stay in another hotel. Extremely unsatisfied with this hotel ,would not recommend it to anyone
Stayed 2 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020

3/5 Okay

Disliked: Property conditions & facilities
V shabby but good location
Great location near train/tram/Murrayfield/restaurants. Bed was clean and comfy. Staff were pleasant. Huge high ceilings. Tunnocks wafer with the tea/coffee. Hotel was very shabby - door missing from wardrobe, bath trim held on by duct tape, window frame not attached to wall (we had tonask twice for it to be repaired due tonthe noise of it rattling in the wind. We came back to our room after the first "repair" to find our door had been left open. Decor v old (bathroom was avocado and evidence of lots of leaks), room was terracotta - all walls very marked. No central heating. Powepoing hanging off the wall. Tv stopped working.
Stayed 2 nights in Feb 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel
good quality hotel in the Haymarket area of Edinburgh. a Short wal;k to to Murrayfield, good access to the trams and railway station.G
Stayed 2 nights in Feb 2020