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Eliza House

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Overview of Eliza House

Eliza House

3 out of 5
Guests rated this property 3.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
14-16 Grosvenor Street, Haymarket, Edinburgh, Scotland, EH12 5EG

Explore the area

  • Popular LocationPrinces Street9 min walk
  • Popular LocationGeorge Street13 min walk
  • Popular LocationRoyal Mile20 min walk
  • AirportEdinburgh (EDI)22 min drive

Choose dates to view prices

About this area

Edinburgh

Eliza House is located in Haymarket, a neighbourhood in Edinburgh. Royal Mile and Edinburgh Castle are notable landmarks, and the area's natural beauty can be seen at Princes Street Gardens and Arthur's Seat. Edinburgh Zoo and Camera Obscura and World of Illusions are not to be missed.

What's nearby

  • Edinburgh International Conference Centre (EICC) - 8 min walk
  • Princes Street - 9 min walk
  • George Street - 13 min walk
  • Royal Mile - 20 min walk
  • Edinburgh Castle - 11 min drive

Getting around

  • Edinburgh Haymarket Station - 3 min walk
  • Edinburgh Airport (EDI) - 22 min drive

Restaurants

  • The Jolly Botanist - 2 min walk
  • The Mumbai Mansion - 3 min walk
  • La Bruschetta - 3 min walk
  • Milk Cafe - 4 min walk
  • Otro - 4 min walk

About this property

Eliza House

3-star Edinburgh hotel in Haymarket, walk to Princes Street
Along with a 24-hour front desk, this smoke-free hotel has multilingual staff and a front desk safe. WiFi in public areas is free. This hotel has 21 rooms.
Eliza House offers 21 forms of accommodation. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Conveniences

  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Multilingual staff

Languages spoken

  • Danish
  • English
  • Italian
  • Polish
  • Portuguese
  • Romanian
  • Spanish

More

  • Smoke-free property

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from midnight - midnight
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Children and extra beds

Children are welcome

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa and Mastercard

We should mention

A car is not required for transport to and from this property

Property is also known as

Ritz Edinburgh
Ritz Hotel Edinburgh
Ritz Hotel Edinburgh
Ritz Edinburgh
Hotel Ritz Hotel Edinburgh
Edinburgh Ritz Hotel Hotel
Ritz
Hotel Ritz Hotel
Ritz Hotel
Eliza House Hotel
Eliza House Edinburgh
Eliza House Hotel Edinburgh

Frequently asked questions

Overall score and ratings

3.1
Rating 5 - Excellent. 52 out of 550 reviews
5 - Excellent 9%
Rating 4 - Good. 179 out of 550 reviews
4 - Good 33%
Rating 3 - Okay. 158 out of 550 reviews
3 - Okay 29%
Rating 2 - Poor. 96 out of 550 reviews
2 - Poor 17%
Rating 1 - Terrible. 65 out of 550 reviews
1 - Terrible 12%

3.2/5

Cleanliness

3.6/5

Staff & service

3.0/5

Amenities

2.7/5

Property conditions & facilities

3/5 Okay

Travelled with family
Disliked: Amenities, property conditions & facilities
This hotel is conveniently located to visit Princes Street and is not too far from Edinburgh castle, but has definitely seeing better days. Everythings seems old and run down. For example, the stairs are covered with a tartan cloth that is tearing up because of so many years of use. When I visited, the reception and the stairs (many stairs, no lift) had an almost unbearable stench of ammonia, from bleach I guess. The room was clean, the beds where confortable, but the shower was very old and did not allow a strong flow of water. I slept well but I am not too sure if I would come back, perhaps only if I couldnt find something else as cheap in the centre of Edinburgh.
Stayed 1 night in Oct 2021

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/5 Poor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Only good for one night... if that!
Lighting didn’t work, wardrobe made a noise when I walked around the room, shower is dated and small, when I first arrived the women on reception didn’t leave her seat to speak, mould in bathroom, decor was enough to put you off. Only good thing was location!
Stayed 1 night in Feb 2020

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
would not recommend
my wife and I had to leave and book somewhere else as this so called hotel was bad.we did not get the room that we had booked,it was at the top of 2 large sets of stairs.the paint was scraped and some pf the wallpaper was coming off the walls. we t to speak to a manager but they were not available until Tuesday. we wee offered a different room but could not get the door unlocked. we will definitely not be staying there again. it is not worth the 3 stars that it has been rated. Had to leave and pay out extra to stay in another hotel. Extremely unsatisfied with this hotel ,would not recommend it to anyone
Stayed 2 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020