6/10 Okay
Ash
Travelled with partner
2 May 2024
Disliked: Amenities, property conditions & facilities
The hotel was fine on face value, had an 8/10 score, central and not too pricey - so we booked it.
We had a big room on the ground floor - the ceiling to which might as well have been paper. An ant walking in the room above would sound like an elephant.
We put up with this for 3 nights for the odd trip to the toilet from those above.
On night 4 the tribe of travellers in the room above decided to pack at 1:30am until 2:30am. Then, got up at 7am.
I made two complaints, was told the general manager would call me, that’s now been three days without a peep.
On the last day the staff were struggling. The front of house was forced to cook, didn’t wash her hands. Then in the open door to the kitchen the pot wash was drying plates with a bathroom towel whilst one of the staff “cleaned” the tables down with a dirty rag of a tea towel.
Very poor management, poor commitment and lack of responsibility in following up on reported issues.
Really tainted what was otherwise a great break.
Ash
Stayed 4 nights in Apr 2024