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"Booked a room for 5 guests (2 queens and a pull-out), but they tried giving us a single King at check-in. I had to waste 15 minutes at the front desk just to get the room I paid for. The elevators were a disaster; one was broken the first night, and the other got stuck open on the 3rd floor the next day. We were lucky at least one was in working condition at a time so we didn't have to climb 6 floors. The room was even worse: the intercom didn't work, and staff admitted the whole system was down and wouldn't be fixed during our stay. It looks like it’s been broken for weeks. Also, the TV remote was broken - we could turn the TV on, but to turn it off, we had to pull the power cable out. Housekeeping also forgot to replace hand towels on day three. Worst facility and service I’ve experienced."

"Well kept heritage hotel, conveniently located downtown between riverwalk and the Alamo. Very touristy for families and couples. Mixture of family style, friendly restaurants as well as uper sacle fine dining."

"Great experience and location on the river walk! "

"Great location, quite quaint"

"The breakfast was great ! Also love how they have a restraunt downstairs. My son who has autism wanted a pizza late at night and the had it made and ready within 15 minutes also loved the location and that they also offer a free dinner and drinks ! We had a suite and it was very spacious will be coming back soon !"

"One great place to stay "

"Sheets had hairs . Restroom was dirty it smelled like humid or dirty . I have stayed in this hotel before never had this issue . Also they withdraw two different amounts for my stayed one for 460 other for 319 and my stay was 430 which they withdraw it from my account let me with little money in my account. Never booking again . "

"Booked the room and realized there are a lot of extra random charges that don’t make sense. The room had a chocolate drink all over the wall. Broken door knobs to the bathroom. The front door lock was barely hanging on. So expensive for such a poorly maintained place. This place dropped down so much from the last time I stayed here 10 years ago. It is a great place close to everything but that’s about it. Room 718 I hope management goes and spends money to fix that room!"

"Clean rooms, right by the riverwalk"