Crowne Plaza Felbridge - Gatwick, an IHG Hotel

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Indoor pool
Indoor pool
In-room safe, iron/ironing board, free WiFi, bed sheets
View from room

Overview of Crowne Plaza Felbridge - Gatwick, an IHG Hotel

Crowne Plaza Felbridge - Gatwick, an IHG Hotel

4.0 star property

4.0/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
London Road, Felbridge, East Grinstead, England, RH19 2BH

Explore the area

  • AirportLondon (LGW-Gatwick)15 min drive
  • Popular LocationSurrey Hills15 min drive
  • Popular LocationEnchanted Place - Winnie the Pooh23 min drive
  • Popular LocationHever Castle and Gardens25 min drive

Choose dates to view prices

About this area

East Grinstead

Located in East Grinstead, Crowne Plaza Felbridge - Gatwick, an IHG Hotel is in the suburbs. Priest House and Hawth Theatre are cultural highlights, and some of the area's activities can be experienced at Effingham Park Golf Course and Lingfield Park Racecourse and Golf Club. Looking to enjoy an event or a game while in town? See what's happening at Broadfield Stadium or Hanbury Stadium.
Visit our East Grinstead travel guideOpens in a new window
Map

What's nearby

  • St Swithun's Church - 5 min drive
  • Queen Victoria Hospital - 7 min drive
  • Surrey Hills - 15 min drive
  • Enchanted Place - Winnie the Pooh - 23 min drive
  • Hever Castle and Gardens - 25 min drive

Getting around

  • East Grinstead Station - 4 min drive
  • Gatwick Airport (LGW) - 15 min drive

Restaurants

  • The Star Inn - 4 min walk
  • MD Mediterranean Cuisine - 3 min drive
  • Bluebells Cafe - 3 min drive
  • Paglia e Fieno - 3 min drive
  • Thai Siam - 3 min drive

About this property

Crowne Plaza Felbridge - Gatwick, an IHG Hotel

Suburban hotel with full-service spa and business centre
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, massage/treatment rooms and 24-hour room service. All 116 rooms offer free WiFi, 24-hour room service and flat-screen TVs with satellite channels. Other amenities available to guests include coffee makers, free bottled water and hairdryers.
Crowne Plaza Felbridge - Gatwick, an IHG Hotel offers 116 air-conditioned accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with satellite channels and pay-per-view films.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. This East Grinstead hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.
Chakra Spa has 5 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open selected days. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 17 years old are not allowed in the spa.

Languages spoken

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10 AM on weekdays and 7 AM–10:30 AM on weekends: GBP 16.95 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Full-service spa
  • Golf
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • Ballroom
  • Banquet hall
  • Free newspapers in reception
  • No lifts
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage/treatment rooms
  • Spa open selected days

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom

Entertainment

  • Flat-screen TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Iron/ironing board
  • LED light bulbs
  • Recycling
  • Safe

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East Grinstead
East Grinstead
Washer and dryer
Washer and dryer
Family-friendly
Family-friendly
Hotel
Hotel
4 star
4 star
Guest rating 4+
Guest rating 4+

Policies

Check-in

Check-in from 2:30 PM - midnight
Early check-in subject to availability
Early check-in fee: GBP 50
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from May 9 2022 to May 13 2022 (dates subject to change):
  • One of the swimming pools
  • Spa

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: GBP 16.95 per person (approximately)
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses wind and solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Pool access available from 8:00 AM to 9:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 17 years old are not allowed in the spa without adult supervision
Guests under 17 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Crowne Plaza Felbridge Gatwick Hotel East Grinstead
Crowne Plaza Felbridge Gatwick Hotel
Crowne Plaza Felbridge Gatwick East Grinstead
Crowne Plaza Felbridge Gatwick
Felbridge East Grinstead
Crowne Plaza Felbridge - Gatwick East Grinstead
Felbridge Hotel East Grinstead
Crowne Plaza Felbridge Gatwick
Crowne Plaza Felbridge Gatwick an IHG Hotel
Crowne Plaza Felbridge - Gatwick, an IHG Hotel Hotel
Crowne Plaza Felbridge - Gatwick, an IHG Hotel East Grinstead

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 177 out of 417 reviews
5 - Excellent 42%
Rating 4 - Good. 138 out of 417 reviews
4 - Good 33%
Rating 3 - Okay. 52 out of 417 reviews
3 - Okay 12%
Rating 2 - Poor. 37 out of 417 reviews
2 - Poor 9%
Rating 1 - Terrible. 13 out of 417 reviews
1 - Terrible 3%

4.3/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

4.0/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all areas
Stayed 1 night in May 2022

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
Staff very friendly, room quiet as we had asked for a quieter area.
Stayed 1 night in Mar 2022

4/5 Good

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The staff were excellent. However our meal in the hotel restaurant was very disappointing. I ordered the Cajun chicken, which when it arrived was very dry, no sauce. Two very small pieces of dry breast of chicken served with a handf full of dried Rockey lettuce served with a serving of barely warm fries. I had to request some sauce in order to make the chicken edible. This meal was definitely not value for money. We have stayed at this hotel quite a few times and this is the first time we have been so disappointed.
Stayed 1 night in Mar 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Nice staff,great customer service...
Stayed 2 nights in Feb 2022

2/5 Poor

Stayed 1 night in Feb 2022