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"Loved the staff. Our butler Lionel was awesome. Served Darlyn was great."

"Some staff was pleasant but overall many of them were rude and made us feel like we were bothering them. We paid a significant amount to upgrade our room for it to be dirty and outdated. The food was okay. Overall I do not plan on booking this resort again in the future. "

"The food is average. The rooms are average. It did seem like it wasn’t cool enough but it wasn’t a big issue. Not enough connections bring an extension cord. The area is nice with a lot palm trees. The staff were friendly. The pool is def a party vibe. The theme parties are fun. We had a great experience. Satisfied for the price, would book again. "

"The hot tub wasn’t hot but everything else was great "

"Well kept property, lots of activities to enjoy, lots of restaurants, friendly staff Food was mediocre"

"Reservé en Serenade Resort and Spa por error, ya que mi esposa y yo íbamos a otro país, y tuvimos que hacer un cambio de un día para otro. Desde la recepción, la comida en los distintos restaurantes, el SPA, las piscinas, playa, habitaciones, hasta el todo el personal… todo fue una experiencia extraordinaria. Altamente recomendable para familias, parejas o si piensas viajar solo. De seguro repetiremos esta hermosa experiencia."

"The toilet was not clean the shower can be scrubbed better in the corners and surfaces "

"We just got back from a week at this Barcelo, and ultimately upgraded our stay mid week to the premium package so have opinions on two different types of stays. Pro: the family rooms are great for traveling with young kids. It was truly two separate bedrooms with a small entry area and separate bathroom. I didn’t love that the bathroom door was a heavy piece of glass that you had to slide, but otherwise this room worked well. It was right next to the waterpark area for kids, which I appreciated the hours of- 10am to 6pm, so it was always quiet during bedtime and early morning. The resort itself is not overly huge and is very walkable. I found the majority of staff to be very friendly and the people working at the restaurants especially so. The food was pretty good, we were only able to eat at one actual restaurant (steakhouse) and that was very nice. The buffet was decent, although I do wish the hours were a bit earlier for families (dinner is not until 6:30). You can eat at the sports bar buffet before the main buffet opens, but it’s not many options. They had boats available to use for free and the beach is very beautiful. My husband, daughter and I all get very sick on the trip and we were careful about drinking the water so I don’t know if it was from the ice. When we called room service from the original room at 6am to try and get more milk for our inconsolable toddler, they would not bring us anything until 8 AM. "

"Very dim lighting, and dark design. Low energy. Room has no privacy for family. Glass shower and glass toilet room, open concept at the room entrance. AC was too strong and no fan option to keep a breeze. Drawer was broken, and closet creeked with poor hangers. Food quality is sub par at all the restaurants and buffet such as no seasoning (simple as salt & pepper) food was never hot. Found them giving minors alcohol drinks, multiple occasions. Resort should offer more fans to circulate the air for a breeze in waiting areas, and walking paths. Hospitality was top notch and we enjoyed the service. Really pushy individual sales for excursions that should be limited to one location for people to visit if interested and not be hounded on the beach, lowering the quality of the beach experience."