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The Wellem, in The Unbound Collection by Hyatt

Photo gallery for The Wellem, in The Unbound Collection by Hyatt

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Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of The Wellem, in The Unbound Collection by Hyatt

The Wellem, in The Unbound Collection by Hyatt

4.5 out of 5

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Kitchen
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Mühlenstrasse 34, Düsseldorf

Explore the area

  • Popular LocationKonigsallee3 min walk
  • AirportDuesseldorf (DUS-Duesseldorf Intl.)14 min drive
  • Popular LocationStiftung Schloss Dyck28 min drive
  • Popular LocationCologne Trade Fair Grounds45 min drive

Choose dates to view prices

About this area


The Wellem, in The Unbound Collection by Hyatt is located in Düsseldorf Old Town, a neighbourhood in Düsseldorf, and is in the city centre and on a river. Looking to enjoy an event or a match? See what's going on at Merkur Spiel-Arena or PSD Bank Dome.

What's nearby

  • Rhine Promenade - 3 min walk
  • Konigsallee - 3 min walk
  • Düsseldorf Christmas Market - 4 min walk
  • Stiftung Schloss Dyck - 28 min drive
  • Cologne Trade Fair Grounds - 45 min drive

Getting around

  • Düsseldorf Volksgarten Station - 4 min drive
  • Heinrich-Heine-Allee U-Bahn - 5 min walk
  • Duesseldorf International Airport (DUS) - 9 min drive


  • MASH Steakhouse — 1 min walk
  • Franz. Bistro Sommelier — 1 min walk
  • Klee's - 2 min walk
  • Benders Marie - 2 min walk
  • Elephant Bar - 2 min walk

About this property

The Wellem, in The Unbound Collection by Hyatt

Luxury Düsseldorf hotel in Düsseldorf Old Town, near Rhine Promenade
4 restaurants, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a coffee shop/café, a snack bar/deli and a 24-hour business centre are on-site. All 102 rooms feature kitchens with fridges, ovens, microwaves and dishwashers. Other amenities available to guests include washers/dryers, free WiFi and sitting areas.
The Wellem, in The Unbound Collection by Hyatt offers 102 forms of accommodation with washers/dryers and minibars. This accommodation offers separate sitting areas. Beds feature premium bedding. Smart televisions come with pay-per-view films. Accommodation at this 4.5-star hotel has kitchens with fridges, microwaves, kitchenware and utensils and dishwashers. Bathrooms include a shower with a rainfall showerhead, designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a 24-hour fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)


Contactless social distancing
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 32 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7 AM–10 AM on weekdays and 7 AM–11 AM on weekends: EUR 21.50 for adults and EUR 11.90 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 1 bar

Things to do

  • 24-hour fitness centre

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Kitchen
  • Laundry facilities
  • Microwave
  • Fridge
  • Snack bar/deli
  • Washer/dryer


  • Lift
  • Front-desk safe
  • Corner/local shop
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Turndown service

Languages spoken

  • English
  • German
  • Portuguese
  • Russian
  • Spanish

Business services

  • 24-hour business centre
  • Meeting rooms


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways


  • Smoke-free property

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Premium bedding


  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels


  • TV/satellite channels
  • Films for purchase
  • Smart TV

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Electric kettle
  • Kitchen
  • Microwave
  • Minibar
  • Oven
  • Fridge


  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Turndown service
  • Washer and dryer

Similar properties

See similar properties



Check-in from 3 PM - 5 AM
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 21.50 for adults and EUR 11.90 for children (approximately)
  • Self-parking fee: EUR 32 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard and American Express; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children 4-11 years old for breakfast.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

The Wellem Düsseldorf
Hyatt House Dusseldorf Andreas Quarter
The Wellem in The Unbound Collection by Hyatt
The Wellem, in The Unbound Collection by Hyatt Hotel
The Wellem Dusseldorf in the Unbound Collection by Hyatt
The Wellem, in The Unbound Collection by Hyatt Düsseldorf
The Wellem, in The Unbound Collection by Hyatt Hotel Düsseldorf

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 169 out of 225 reviews
5 - Excellent 75%
Rating 4 - Good. 47 out of 225 reviews
4 - Good 21%
Rating 3 - Okay. 7 out of 225 reviews
3 - Okay 3%
Rating 2 - Poor. 1 out of 225 reviews
2 - Poor 0%
Rating 1 - Terrible. 1 out of 225 reviews
1 - Terrible 0%




Staff & service




Property conditions & facilities

2/5 Poor

Travelled with partner
Liked: Amenities
While the majority of the staff are very friendly and helpful, there are employees who are poorly trained and don't show an acceptable level of customer orientation. Our booking by Expedia was split between the first and the remaining 5 nights. Although this was immediately realized by a trainee at check-in, we were later confronted by the Head Concierge (Ms. Hettler) and asked in an aggressive tone if we could prove that we had paid for the 5 nights. After it turned out that it was a glitch in the hotel's software, there was no single word of apology. When we complained about her behavior, the General Manager, Mr. Westheuser, sided with her and threatened to throw us out of the hotel. Although the latter didn't happen, this is not a way to treat customers, and we cannot recommend this hotel to anybody who is expecting a relaxed stay in this nice city.
Stayed 5 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time My stay was flaless The Staff was very atentive and helpfull
Stayed 2 nights in Jun 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2020

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and Perfect
The hotel is wonderfull with perfect services, room and food
Stayed 4 nights in Aug 2020