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Reviews of OYO The Douglas Hotel

3 out of 5
OYO The Douglas Hotel
2 Grange Road, Hartlepool, England

Reviews

7.2

Good

Rating 10 - Excellent. 61 out of 219 reviews" "
Rating 8 - Good. 75 out of 219 reviews" "
Rating 6 - Okay. 35 out of 219 reviews" "
Rating 4 - Poor. 18 out of 219 reviews" "
Rating 2 - Terrible. 30 out of 219 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

7.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away for football!
Stayed 1 night in Jan 2024

8/10 Good

Vickey

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
NOT passable. Worst hotel I've stayed in.
Please avoid unless you are absolutley desperate and then only use for 1 night. There is no reception - you have to ring the owner on his number and he will have left key in door for you There is parking over the road in a Clinic car park but its Council run so you need lots of change (reasonably priced) but you will be up at 8 every morning to pay for until you leave. At least passed 1800hrs is free until 08am. Short of pillows, blankets and towels until met up with service lady next AM No heating - she had to get filthy electric heater Black mould Stains of unknown origin everywhere - carpet, ceilings, walls, window blind even inside the picture hanging on the wall. No breakfast or bar but wouldn't eat or drink here anyway - "bar" area smells mouldy Stinks of skunk and cig. smoke breaking fire laws Taps in B/room sink broken and loose The OOHs mobile number given not answered and Owner doesnt answer phone. The maids are freindly but are not given list of whos who so will knock you up each morning to see if you are leaving before 1030. No power to room and no hot water from 10am on last morning. Maid said its not cut off prior to check out so must've been a power cut. Could not shower. Ablutions in the dark on last morning. The only 3 positives were TV working (back missing off remote tho') the Bed was comfy and the shower water was hot when working.
Stayed 3 nights in Oct 2023

6/10 Okay

Bill

Get what you pay for
Overall I suppose you get what you pay for, check in ok involved phone call, room ok, next morning going to get showered, no towels, so tried hot tap on sink for wash no hot water, couldn't get TV to work but only minor problem wasn't sat in room long
Stayed 1 night in Oct 2023
Response from Dew on 6 Nov 2023
Hey, Bill! Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Dewi

4/10 Poor

Steve

Business traveller
Disliked: Property conditions & facilities
Real life Faulty Towers
A very basic and poorly maintained hotel. Upon arrival 7pm(ish) I was greated with a locked front door and a note on it saying to call the main hotel phone number. A man answered and directed my attention to a key pad on the wall, to type in a code for access and directed to my room. My room was a fair size but very basic. The whole place needs a lot of TLC. Taps were loose, other fixtures and fittings broken. Spot mould on walls and ceiling in bathroom. Signs of water damage on the walls around the window. There wasn't even a spoon with the tea and coffee set. Stiring my tea with my car key had to do. I managed to trip both the sockets and lights breakers when attempting to turn on the towel rail. An hour wait for the breakers to turned back on wasn't great. Especially, when I was told someone would be there in around 15-20mins. And to top things off, I got woken by drunken couple, in a neighbouring room, arguing and slamming doors at around 1:15am, which went on till gone 3am. So, all I can say is stay well away
Stayed 1 night in Oct 2023
Response from Joey on 6 Nov 2023
We are sorry to hear about your experience, Steve! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey

6/10 Okay

David

Liked: Staff & service
I didn't want to post a negative review but this is several times that I've been chased up. For the price the place is fine but unfortunately the rooms aren't closed after cleaning. On entering the room the toilet was full and the flush wasn't working, not a great problem as a bucket nearby. Otherwise no problems.
Stayed 1 night in Oct 2023
Response from Barbara on 6 Nov 2023
Thanks for the positive rating, David! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Barbara

6/10 Okay

Darren

Liked: Cleanliness, staff & service, room comfort
Cold shower!
Room was clean and comfortable but a cold shower is unacceptable
Stayed 1 night in Oct 2023
Response from Dewi on 6 Nov 2023
It seems that you are not completely satisfied with our services, Darren! Be assured, we have marked a note of this issue and we will strive to ensure better services further. Regards, Dewi

10/10 Excellent

Faisal

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great experience!
Great stay and good prices, good amenities nearby as well.
Stayed 2 nights in Oct 2023
Response from Joey on 6 Nov 2023
Hi, Faisal! We are elated to know that you liked our services. Regards, Joey

2/10 Terrible

Dan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor
Hotel was easy enough to find from the train station. Upon arrival, reception un-manned and a phone number to call to gain access. Restuarant, bar and other facilites not open and seemingly untouched for years, all seemed very un-secure. Room was open with key on bed, not hoovered and hald eaten condiments. No tea or coffee facilites and masking tap round he floor in bathroom where decoration had taken place? Overall very grimey and dirty albeit bedding seemed clean enough. Does anyone actually manage this property? No staff present at all and seemed like no care or attention given to this hotel for many many years. Speaking with locals, their response when mentioning where we were staying was somewhat to be desired. Honest review, do not book this hotel until it has been closed, refurbished and rightly cared about.
Stayed 1 night in Oct 2023
Response from Tim on 6 Nov 2023
Hi, Dan! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Neil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All ok
Stayed 2 nights in Sep 2023

8/10 Good

STEPHEN

Visit to Hartlepool
The hotel was good value for money . I had visited this hotel about 10 years and I remember having bed and breakfast ,a full English breakfast in the restaurant. However on my latest visit that all closed . In fact when I got to the door a notice gave me a telephone number to ring so as to.gain entry . It was however adaquate for my two day stay in the town.
Stayed 2 nights in Sep 2023

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was filthy, stain on the pillow case, stained bedside furniture and table. There was an old dirty fridge with a half bottle of water inside. We left straight away. Looking for a refund frim Hotels.com
Stayed 2 nights in Aug 2023
Response from Ava on 12 Sept 2023
Apologies for the problems you had faced, Stephen! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ava

6/10 Okay

Richard

Business traveller
Disliked: Property conditions & facilities
Basic hotel but with parking issues
Very basic hotel (which was expected considering the price) and the room was VERY tired looking with what looked like a repaired (but not painted) ceiling and the worst view of any hotel I've ever stayed in. I do have an issue with the parking, It is listed as having parking, which I queried to be told that it was residential on street parking, which would be a problem if I checked in before 6pm or out after 8am, as outside of those times, the parking is permit only.
Stayed 1 night in Aug 2023
Response from Joey on 12 Sept 2023
Thank you so much for the positive rating, Richard! Thank you for sharing this with us, we have duly noted your feedback, and we will strive for a better experience in the future. Regards, Joey

2/10 Terrible

June

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Brian

Liked: Cleanliness
Good location and was walkable to town
Stayed 1 night in Aug 2023

2/10 Terrible

Danielle

Travelled with partner
Disliked: Amenities, property conditions & facilities
Absolutely disgusting! room hadnt been clean empty bottle of vodka left in room from previous person. Dead flys stuck to wall used sugar packets left on floor. Stained carpets all round dirty room. Bathroom walls cracked. No bar or restaurant open. Will not be returning!
Stayed 1 night in Aug 2023

2/10 Terrible

Elizabethanne

Stayed 1 night in Jul 2023

6/10 Okay

Ann

Liked: Room comfort
Stayed 1 night in Jul 2023
Response from Eva on 25 Jul 2023
Hi, Ann! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Eva

2/10 Terrible

Cynthia

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't recommend this hotel to anyone
Only ever talked to the owner by phone, who sent me a text with a room number, to find someone else in that room. Rang up again and he sent a second text for a different room. No towels or cups in the room, rang up again, and we found them left outside our door on our return but only 1 large towel and 1small, and cardboard cups. No hot water at all, in sink or shower for the 2 days we were there. TV remote not working. Other people in other rooms had the same problems - see photo
Stayed 2 nights in Jul 2023
Response from Barbara on 15 Jul 2023
Hello, Cynthia! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

8/10 Good

Christopher

Stayed 1 night in Jul 2023
Response from Noah on 15 Jul 2023
Thank you for your appreciation, Christopher! We hope to give you a consistent service every time. Regards, Noah

2/10 Terrible

Patrick

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel should be closed down as is not fit for purpose our room was flood on the first morning i got up and no electricity they moved us to another bedroom and the water was starting to come in to that one aswell they then moved us to another one where the toilet was not fixed to the flooring and was leaking aswell the hotel is filthy. My sister-in-law room they had no hot water another person in room 4 had no hot water and no electricity i have videos and photos. And im looking for a full refund
Stayed 3 nights in Jun 2023
Response from Ammy on 15 Jul 2023
Apologies for the problems you had faced, Patrick! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

JAMES

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Wish i Slept in my Car it would've been Cleaner and more Comfortable than this Doss House the Headboard had been Ripped off the Wall 4" Holes where it Should've Been Dirty Marks on the Wall where People had Rested their Head obviously it had been missing from the wall for some time as it was stuck down the side of the Bed the Pillows where cheap flat and Nasty i had to use my Jacket to bulk it up the Toilet/Shower Room was a Joke Black Mould all around the foot Basin and up the Wall you wouldn't wash your dog in it incase you caught something The Towel Stand heated Rail Drier was coated with Rust and Flaking Grime the Toilet i used i actually thought my Kidneys had packed in only to discover it was black and had never seen Bleach in years also the Toilet was made for a Child as I'm 6'4" i thought i was Chinese as i was basically sitting on the Floor Squatting the Coffee Cup was Disgusting scale marks of Old Tea /Coffee i Drank Water that i Had didnt Dare look in the Kettle incase something jumped out at me also i paid £41 for a Single No Breakfast No Staff the Place is a Shambles if i was the Owners i would Sack on the Spot the Cleaners not fit for purpose and employ someone who knows how to Clean they should be ashamed of themselves I Just Wished i had Taken Photographs But i know i will never set foot in that place again also No Car Parking Park at your Own Risk
Stayed 1 night in Jun 2023
Response from Ammy on 15 Jul 2023
Hi, James! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

4/10 Poor

Thomas

Disliked: Staff & service, property conditions & facilities
Tiny room, small bed, no staff around, two of four light fittings broken, only extremely limited choice of TV (only two channels working), very hot room (no AC or fan), more like a hostel than a hotel - not a welcoming place...
Stayed 2 nights in Jun 2023
Response from Ammy on 15 Jul 2023
Apologies for the problems you had faced, Thomas! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

Alan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Ammy on 15 Jul 2023
Hi, Alan! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 Good

David

Stayed 1 night in May 2023

6/10 Okay

Peter

Business traveller
Disliked: Staff & service, property conditions & facilities
Barely adequate
I guess you get what you pay for! Could not login to connect to wifi. Spoke to someone on the phone and met no-one.
Stayed 1 night in May 2023
Response from Ava on 18 May 2023
Something like this should not have happened, Peter! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Ava

10/10 Excellent

Katie

Stayed 1 night in May 2023
Response from Lisa on 3 Jun 2023
Thanks for taking out your valuable time to rate us, Katie! We will work even harder to make your stay a memorable one :) Regards, Lisa

8/10 Good

Andrew

Stayed 1 night in Apr 2023

4/10 Poor

Timothy

Stayed 1 night in Apr 2023
Response from Lisa on 12 Apr 2023
Hi, Timothy! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Stayed 1 night in Mar 2023
Response from Eva on 15 Mar 2023
Hi, Mark! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Eva

4/10 Poor

PAUL

Stayed 2 nights in Feb 2023
Response from Lisa on 14 Feb 2023
Hi, Paul! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa

2/10 Terrible

Luke

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2023
Response from Eva on 7 Feb 2023
Hi, Rachael! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Eva

2/10 Terrible

Michael, MORPETH

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival windows wide open. Freezing cold. This was to try and get rid of the smell of damp. Black mould on the walls. No cover on the light. Door handles snapped off. Unable to lock window. No hot water pressure. Lates of dust on bed head. Seat threadbare. No one on reception no staff available on phone. I left. Has to be the worst hotel I’ve ever been in.
Stayed 1 night in Nov 2022
Response from Ammy on 23 Nov 2022
Hi, Michael! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Ammy on 19 Nov 2022
Thanks for the positive rating, Kevin! Hope to welcome you again soon. Regards, Noah

2/10 Terrible

david

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Ammy on 19 Nov 2022
Hi, David! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

6/10 Okay

William

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Sep 2022
Response from Ammy on 19 Nov 2022
Hi, William! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah

8/10 Good

Issac

Stayed 1 night in Sep 2022
Response from Greta on 19 Sept 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

4/10 Poor

Will

Liked: Room comfort
Disliked: Property conditions & facilities
In the middle of a badly needed refurb.
The hotel was halfway through a much needed refurbishment, however this meant duvets filled corridors, wet paint on multiple walls and there were still electrical fittings hanging off the walls (including, rather disconcertingly the shower fan switch dangling over the bath). That said, the room was a good size and the staff were friendly.
Stayed 1 night in Aug 2022
Response from jane on 23 Aug 2022
Sorry for the hassle you faced, Will! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

6/10 Okay

PAUL

Stayed 1 night in Aug 2022
Response from Arthur on 17 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

2/10 Terrible

brett

Business traveller
Disliked: Staff & service
Unacceptable customer service
I got there, knowone to greet us, they couldnt find our booking, so we had to find another hotel last minute, paying extra money we did not budget for. At 2am the hotel emailed, stated they could not facilate a room, and now after 6 days I am still trying to get our money back.
Stayed 3 nights in Jul 2022

10/10 Excellent

Robert

Stayed 1 night in Jul 2022
Response from Ammy on 19 Aug 2022
Thanks for the positive rating, Robert! Hope to welcome you again soon. Regards, Amelia.

4/10 Poor

Brian

Stayed 1 night in Jul 2022
Response from Ammy on 27 Jul 2022
Hi, Brian! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

4/10 Poor

Dale

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2022
Response from Greta on 19 Sept 2022
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room not clean, fire alarm went off at 5.30am, everyone standing outside for half an hour, tried calling both numbers for the hotel and out of hours, no one answered or called back, after an hour standing in the rain with obviously no staff on site we re entered the building potentially risking our lives and got our bags and left, we continued our sleep in the vans… I’m presuming they’re housing homeless as young kids were partying till around 3am in one of the rooms, very noisy - absolutely no good when you need to sleep and have work the next day
Stayed 2 nights in May 2022
Response from Simon on 10 Jul 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

6/10 Okay

Charmaine

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Apr 2022
Response from Ammy on 6 May 2022
Hi, Charmaine! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
STAY AWAY
There was exposed wires and screws sticking out of the wall. Silver fish in the shower and toilet. We refused to use the sink in case there as well. The beds had sheets with stains and the bed was broken. Absolutely awful stay. Wouldn’t recommend
Stayed 1 night in Apr 2022
Response from Cheshta on 12 Apr 2022
We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Terrible

Lindzie

Stayed 1 night in Mar 2022
Response from Jane on 6 Mar 2022
Hi, Lindzie! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!