Ratings based on 362 Verified Reviews

4.1 out of 5
81% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveller

Good hotel but in the beach is better

Posted 10-Jul-2017
Very clean and nice hotel , but if you want to visit Durban you must booking hotel in beach area , you will enjoy this city if you stay on beach , because once the night start you can't do any thing in the area which Hilton coated in , and it's not safe to go outside in the night , but in the beach you can stay outside, It was very nice hotel but the location not the best , maybe if they offer shuttle bus to the beach in the future it will be improvement
4 out of 5
by Lucie

Good hotel, but a few little issues

Posted 19-May-2017 on Hotels
I was there on the week of a big conference, which meant my first night was noisy with a party in the restaurant below my room. The rooms are spacious and clean enough, but the bathroom is slightly dated. My room had the following that didn't work - kettle, fridge, telephones. They knew about 2 of these when I arrived, but they weren't resolved in the 2 days. I notified them again on check out, If you want to go to the beach, the area isn't the greatest - I didn't feel that safe walking until I got to the front. You are probably better off getting a taxi there and back. I got an Uber back from the beach for the equivalent of £1.50 and at least felt safer that way.
4 out of 5
by Denis

Posted 04-May-2017 on Hotels
My stay was wonderful but the lift was always issues. one never if the lift are coming or going.
5 out of 5
by Yusuf

Posted 27-Apr-2017 on Hotels
Was amazing
Comment from Hotel Management
Thank you
3 out of 5
by D

Posted 01-Mar-2017 on Hotels
This hotel caters for business people, got persuaded to upgrade, but my room was no bigger or better than the other rooms that the group of people who we stayed with had. The quality of the breakfast wasn't that good for the price, the staff were very polite, but if I had an issue they really didn't want to listen to what I was saying
5 out of 5
by Janice

executive room

Posted 28-Feb-2017 on Hotels
We stayed in a excutive room which was worth paying the extra money .all day snacks drinks coffee tea soft drinks beer.at 6pm to 10 pm wine sprites.room clean luxary bedding and large bed .staff very helpful even when i had a cold they looked after me giving hot lemon honey ginger drinks.maybe our stay of 10 nights in durban was too long especially when it rained most of the time
5 out of 5
by Gopolang

Posted 10-Feb-2017 on Hotels
It was fantastic
Comment from Hotel Management
23-Feb-2017 by General Manager, Hotel Management
Dear Gopolang , Trust this mail finds you well . Thank you for your positive feedback . We look forward to Welcoming you back to Hilton Durban . Kind Regards Nikita Kallee
4 out of 5
by Buyisiwe


Posted 19-Jan-2017 on Hotels
5 out of 5
by Msizi

This traveller left a rating score only Posted 16-Jan-2017 on Hotels
1 out of 5
by A verified traveller

Stay away

Posted 05-Jan-2017 on Hotels
Rude receptionist and they had no towels. Worst experience for such a brand. Stay away.