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Reviews of Hotel Roma

3 out of 5
Hotel Roma
705 Av 20 de Noviembre Zona Centro, Durango, DGO

Reviews

7.6

Good

Rating 10 - Excellent. 31 out of 102 reviews" "
Rating 8 - Good. 38 out of 102 reviews" "
Rating 6 - Okay. 16 out of 102 reviews" "
Rating 4 - Poor. 10 out of 102 reviews" "
Rating 2 - Terrible. 7 out of 102 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Felipe

Disliked: Staff & service, property conditions & facilities
Uncooperative staff
Stayed 3 nights in May 2024

10/10 Excellent

Gregorio

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Close to everything. Old fashion hotel.
Stayed 2 nights in Oct 2023

6/10 Okay

Jose

Liked: Cleanliness
The hotel is well located but needs a lot of improvement. its an old building with a lot of charm. The furniture is very outdated. If this property is given an improvement it will be fantastic.The front desk staff not very friendly. Overall I like it. I would stay again is this property
Stayed 1 night in Sep 2023

4/10 Poor

Hilda, Bensenville

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is very convinient to attractions and all dining, however its an older property and has no amenities, no dinning inside hotel, no pool, really nothing other than a bed to sleep. I was disappointed as the pictures state other wise. Very friendly and helpful staff.
Stayed 1 night in Aug 2023

4/10 Poor

Maria

Disliked: Cleanliness, property conditions & facilities

8/10 Good

Alma

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
the property has an excellent location. The staff was very friendly. The hotel does have parking but only from 8pm-8am and then you have to pay a small fee.
Stayed 2 nights in Apr 2023

8/10 Good

Samantha

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

4/10 Poor

Edgar E.

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is historic and in a very convenient location to historic landmarks and shopping. We felt safe and overall comfortable. However, the facility is poorly maintained. For example, there was no hot water and when we questioned the lack of hot water they asked that we run the water for about 30 minutes and that did work but it was a waste and inconvenience. Secondly, the room did not have an ironing board but they provided one that was probably a few years old as it was torn and covered with a dirty sheet and was teetering. Staff was great and location awesome, but the facility was less than expected.
Stayed 4 nights in Nov 2022

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was amazing very quietly place people very helpful when needed any questions or concerns they were ready to help including calling a taxi definitely will rent again
Stayed 3 nights in Nov 2022

10/10 Excellent

Paul, Colorado Springs

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super helpful and professional. Historic hotel is beautiful and located right in the hear of the City Durango.
Stayed 1 night in Oct 2022

4/10 Poor

Clemente

Disliked: Staff & service, property conditions & facilities
Air conditioning in room did not work, certain aspects in the room need maintenance. The location is convenient downtown.
Stayed 3 nights in Sep 2022

4/10 Poor

Jehnny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely in bad conditions! The building is a treasure but completely destroyed!!! Excellent location.
Stayed 1 night in Jul 2022
Response from Hotel Roma on 23 Jul 2022
Agradecemos sus calificación y comentarios, nos gustaría que nos apoyara indicándonos que le pareció destruido para poder hacer las reparaciones necesarias.

10/10 Excellent

Jesus

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to downtown
Stayed 1 night in Jul 2022
Response from Hotel Roma on 19 Jul 2022
Gracias por su calificación, nos da gusto que su estancia haya sido agradable.

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Adriana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location very friendly and helpful
Stayed 7 nights in Jun 2022
Response from Hotel Roma on 4 Jul 2022
Gracias por su calificación y comentarios, nos ayuda a seguir mejorando.

10/10 Excellent

Adeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Jun 2022
Response from Hotel Roma on 20 Jun 2022
Gracias por su calificación y comentarios.

6/10 Okay

Henry

Travelled with group
Liked: Staff & service
Stayed 2 nights in Apr 2022
Response from Hotel Roma on 20 May 2022
Agradecemos su calificación y lamentamos no haber cumplido con sus expectativas, esperamos poder mejorar para si próxima visita.

8/10 Good

Valero

Stayed 2 nights in Apr 2022
Response from Hotel Roma on 11 Apr 2022
Gracias por su calificación.

8/10 Good

Paulo Cesar

Stayed 2 nights in Apr 2022
Response from Hotel Roma on 6 Apr 2022
Gracias por su calificación.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, room comfort
Loads of charm
What a truly charming hotel - like stepping back in time. Being over 100 years old, the charm was obvious. The hotel had an elevator with, get this, a elevator operator! Too cute. The parking was off-site and the streets in the historic district are cobblestone. Charming, but difficult to haul luggage. Overall it was a very quaint hotel splendidly located. For the hot water, let it run - it will come!
Stayed 2 nights in Dec 2021
Response from Hotel Roma on 11 Dec 2021
Gracias por su calificación y comentarios, nos emociona que su estancia haya sido agradable

8/10 Good

Pam

Stayed 4 nights in Sep 2021

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Room was large, the terrace had amazing views. The bed was not the most comfortable but for the price overall it was a good hotel.
Stayed 4 nights in Aug 2021
Response from Hotel Roma on 7 Aug 2021
Gracias por sus comentarios los tomaremos en cuenta para mejorar nuestro servicio.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
1: elevator not working 2: room in 3rd floor with a a/c compresor on roof making a lot of notice, all family members (4) did not slept , no others rooms available. Hotel with very old furniture needs to upgrade the rooms. Very disappointed!!!
Stayed 1 night in Jul 2021
Response from Hotel Roma on 1 Aug 2021
Lamentamos que su estancia no haya sido cómoda, el elevador tuvo una falla el sábado, ya estamos trabajando en ello, respecto al ruido del a/c lo revisaremos, agradecemos sus comentarios, esto nos ayuda a corregir nuestras fallas.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff is very nice
Stayed 1 night in Jul 2021
Response from Hotel Roma on 17 Jul 2021
Agradecemos su calificación y seguimos a sus órdenes,

8/10 Good

Rosio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Hotel Roma on 17 Jul 2021
Agradecemos su calificación.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a property over 100 years old. Location was great allowed us to enjoy the surroundings without having to worry about transportation. The water was not warm but not cold and the water pressure was ok. The hotel is undergoing renovations in the patio on the 3rd floor and will be an amazing addition when completed.
Stayed 3 nights in Jun 2021
Response from Hotel Roma on 12 Jun 2021
Agradecemos sus comentarios y esperamos en su próxima visita ya pueda disfrutar de las áreas en renovación

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was built more than 100 years ago. It takes ypu back in time.
Stayed 2 nights in May 2021
Response from Hotel Roma on 31 May 2021
Gracias por su calificación, seguiremos trabajando para mejorar su experiencia con nosotros

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
Elevator did not work. Too many stairs. We could not stay here.
Stayed 2 nights in Mar 2021
Response from Hotel Roma on 4 Mar 2021
We regret not having been able to attend your stay in our Hotel, unfortunately our elevator is under maintenance and because it is an antique elevator it takes more time to repair it, this is in order to make it safe for our guests. We look forward to serving you on your next visit to our city.

4/10 Poor

Verified traveller

Stayed 2 nights in Dec 2020

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Ernesto, Union city NJ

Travelled with group
Disliked: Amenities, property conditions & facilities
You have to pay for the parking, is only covered during the night
Stayed 2 nights in Nov 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020
Response from Hotel Roma on 22 Sept 2020
Gracias por su comentario

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020
Response from Hotel Roma on 22 Sept 2020
Gracias por su comentario

8/10 Good

JennetMartinez, Chino, Ca.

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the stay there, well kept hotel and rooms. The reason I didn't give them excellent rating was due to the parking structure not available the full 24 hours and the rooms need to be updated. The staff was excellent very professional, very sweet and helpful! I will definitely stay here again. Great AC and hot water almost all day....
Stayed 3 nights in Jul 2020
Response from Hotel Roma on 27 Jul 2020
Agradecemos su comentario, seguiremos trabajando para mejorar para que su próxima estancia con nosotros sea del todo placentera.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Mar 2020
Response from Hotel Roma on 8 Apr 2020
Gracias por sus comentarios, esperamos que su próxima estancia sea más placentera.

8/10 Good

Jorge, Chicago

Travelled with family
Liked: Cleanliness, staff & service
location is ideal. very close to the cathedral and plenty of bars and restaurants.
Stayed 1 night in Mar 2020
Response from Hotel Roma on 22 Mar 2020
Hola Jorge, nos alegra que su estancia haya sido confortable, esperamos poder tenerlo pronto de regreso en nuestra hermosa ciudad para que nos de la oportunidad de mejorar su experiencia con nosotros.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hoel Roma
Beautiful very old facility. Room above the main road not very quiet. No amenities such as coffee maker etc.
Stayed 1 night in Feb 2020
Response from Hotel Roma on 20 Feb 2020
Gracias por su comentario, lo tomaremos en cuenta para mejorar nuestro servicio y que su próxima estancia con nosotros sea más placentera.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ location, historic building
Stayed 2 nights in Jan 2020
Response from Hotel Roma on 21 Jan 2020
Gracias por tu comentario, esperamos poder verte pronto en esta tu casa.

10/10 Excellent

JORGE, Mexico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy amable, la propiedad es muy tranquila y limpia. El elevador es una reliquia.
Stayed 1 night in Apr 2024

8/10 Good

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Okay
Stayed 2 nights in Feb 2024

2/10 Terrible

Saul

Stayed 1 night in Jan 2024

8/10 Good

Irma

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Muy bien ubicado. La limpieza queda mucho a deber.
Stayed 2 nights in Jan 2024

4/10 Poor

Oswaldo

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
La regadera no servia bien, demasiado ruido, la cama muy incomoda, las intalaciones son viejisimas solo la fachada es bonita. No me quedaria de nuevo ahi.
Stayed 1 night in Nov 2023

10/10 Excellent

Rosalinda

Stayed 7 nights in Oct 2023

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente opcion
Excelente hotel , centrico y bien conservado
Stayed 5 nights in Aug 2023

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BUEN HOTEL
EXCELENTE HOTEL, NECESITA UN POCO DE REPARACION PERO EN GENERAL MUY BUENA OPCION
Stayed 2 nights in Aug 2023

8/10 Good

Jose Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bonita Arquitectura Colonial y mucha historia.
Stayed 7 nights in Aug 2023

6/10 Okay

Luis

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
El lava manos de tapaba
Stayed 3 nights in Aug 2023