We’re from York, My mum has Vascular Dementia and uses a wheeled trolley to walk, she is blind in 1 eye, I’d booked 3 nights to use the B and B as a base to take her on a memory trip visiting where she grew up. On arrival, you had to go to the hotel next door to collect your key which was not on their website, we were given a room that was down a flight of steep stairs with no lights, I had to use the torch on my phone and my mum was in absolute agony and petrified as she was in darkness. The smell of damp was overwhelming, room was freezing, the beds were damp to touch and the shared shower was black with mould hanging off. I left mum in the room and went back to main hotel to ask to change rooms, I was told there was nowhere for 3 nights but we could have 3 different rooms having to leave the rooms by 11 the next morning and not being able to check in to another until after 4 next day, I was also charged another £20 to do this but had no choice. We didn’t even unpack, my mum was so confused and upset at all the changes it made the whole situation very very difficult. At breakfast which you had to walk to another hotel, I stood waiting behind staff as they took the last of the breakfast themselves to eat and left me with little choice. Family also booked into another room for 2 nights, they were moved from room to room too.. last orders at the bar was 11pm, took our money at 10.55pm then said we had to leave the premises at 11 and not allowed to take our drinks to our rooms
