Hotel Royal Ariston

Photo gallery for Hotel Royal Ariston

Primary image
Indoor pool, 3 outdoor pools, pool umbrellas, pool loungers
Indoor pool, 3 outdoor pools, pool umbrellas, pool loungers
Balcony
View from room

Overview of Hotel Royal Ariston

VIP Access

Hotel Royal Ariston

5.0 star property

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Kardinala Stepinca 31, Dubrovnik, 20000

Explore the area

  • Popular LocationCopacabana Beach11 min walk
  • Popular LocationLapad Beach13 min walk
  • Popular LocationFranjo Tudman Bridge9 min drive
  • AirportDubrovnik (DBV)34 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

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About this area

Dubrovnik

Located on the beach, Hotel Royal Ariston is in Babin Kuk, a neighbourhood in Dubrovnik. Red History Museum and War Photo Limited are cultural highlights, and travellers looking to shop may want to visit Dubrovnik Shopping Minčeta and Gruz Open Market. Dubrovnik Cable Car and Dubrovnik Natural History Museum are also worth visiting. Kayaking, scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.

What's nearby

  • Copacabana Beach - 11 min walk
  • Lapad Beach - 13 min walk
  • Franjo Tudman Bridge - 9 min drive
  • Dubrovnik Ferry Port - 11 min drive
  • Gruz Harbor - 11 min drive

Getting around

  • Dubrovnik (DBV) - 34 min drive

About this property

Hotel Royal Ariston

Upscale hotel on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Hotel Royal Ariston's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Change of bedsheets is available on request
Hotel Royal Ariston offers 115 accommodations with minibars and a safe. 55-inch LCD televisions come with satellite channels.

Bathrooms include a bath, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include a hairdryer and blackout curtains. An iron/ironing board and change of bedsheets can be requested.

3 outdoor swimming pools and 2 hot tubs are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a sauna, a fitness centre and a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Royal Spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open daily.

Languages spoken

Croatian, English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Recommendations for hotels and renters (Croatia)
Follows the industry cleaning and disinfection practices of Croatian Tourism Association (HUT - Croatia)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Secured uncovered self parking on site (surcharge; includes in/out privileges)
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10:30 AM
  • 3 restaurants
  • 2 bars/lounges, 1 beach bar and 1 poolside bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Mediterraneo
  • Zoe
  • La Castile
  • On the Rocks

Things to do

  • 3 outdoor pools
  • 2 hot tubs
  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Arcade/games room
  • Bike rentals
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Motorised watercraft
  • Sauna
  • Steam room

Family friendly

  • 3 outdoor pools
  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (12249 square feet of space)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch LCD TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Minibar

More

  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing

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Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 October - 31 March, EUR 1.86 per person, per night for adults; EUR 0.93 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.
  • A tax is imposed by the city: From 1 April - 30 September, EUR 2.66 per person, per night for adults; EUR 1.33 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: EUR 50 per vehicle (one-way, maximum occupancy 1)
  • Uncovered self-parking fee: EUR 10 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's swimming pools are subject to closure periodically due to weather conditions.

We should mention

The seasonal pool will be open from April to October
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Ariston Dubrovnik
Ariston Hotel
Hotel Ariston
Hotel Ariston Dubrovnik
Hotel Ariston
Hotel Royal Ariston Hotel
Hotel Royal Ariston Dubrovnik
Hotel Royal Ariston Hotel Dubrovnik

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 342 out of 528 reviews
5 - Excellent 65%
Rating 4 - Good. 143 out of 528 reviews
4 - Good 27%
Rating 3 - Okay. 30 out of 528 reviews
3 - Okay 6%
Rating 2 - Poor. 9 out of 528 reviews
2 - Poor 2%
Rating 1 - Terrible. 4 out of 528 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

3.1/5

Eco-friendliness

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

3/5 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Did not meet expectations
Overall it did not meet expectations of a five star resort. Really annoyed that housekeeping threw away my personal sensitive soap and shampoo and guest services did nothing to resolve it except say "were sorry". Breakfast is bedlam from 9 am and wasps are sitting all over the food being prepared outside. No COVID safety measures. When I booked, i was told that i could get a free upgrade if available, and when I asked, the guy on reception said there was no availability but i could see online that was. My booking also stated a two hour late check out, for which they only granted me one hour. This sounds so petty but it makes a difference to the experience and it's not what's expected at a 'five star'. The service is generally mediocre. The room was nice and comfortable, and there are many pool and swimming options available across the five different hotels within the resort. Heads up that it's a 15 minute drive to the old town of Dubrovnik, and Ubers usually take about 10-15 minutes to arrive too.
Stayed 4 nights in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large clean rooms
Stayed 3 nights in Aug 2021

1/5 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE: PLEASE READ
DO NOT STAY HERE. I cannot express how upset we were at every aspect of this hotel. First and foremost, this is the most understaffed hotel I have ever stayed at. You get there, thinking this is a "resort" it is not. Upon arrival,our room was not ready so they suggested we go get a drink and gave us a drink voucher. We go to the bar, waited 30 mins for service. My husband eventually had to go inside himself where the waiter was extremely rude and said he would be right there. Finally came over to take our order and he then informed us the drink voucher was only for beer or champagne. Waited another 10 mins DRINKS NEVER CAME. We left. Dinner time came around, we could not get in ANYWHERE to eat, so we ordered room service. We were told it would be over an hour and a half because they only have ONE PERSON for the entire property (mind you, this is 4 properties in one ) to deliver food. it took over 2 hours. We ate dinner at 11pm. It was awful and so was the food. They do not answer the front desk phones if you need anything. EVER. We had to walk down every time or call at least 5 times before we got an answer. Your "free breakfast" - more like get up at 6am if you want to get any food. We got there at 745 and everything was gone. The grounds themselves are DIRTY, There were hairballs everywhere, no clean tables, old towels lying around. This place put a large damper on our trip. I NEVER write reviews but I hope this helps someone looking to stay here, please turn away.
Stayed 2 nights in Aug 2021