Too pricey for what's offered
Normally, I speak kindly about staff, but this feedback is an exception.
At check-in, I was told that breakfast was €11.50,but the following morning, I was told that it was €16.50. I wasn’t informed that €11.50 was for the continental breakfast, and €16.50 was for the full breakfast. For a price of €123+,breakfast should be included.
When I went to their restaurant for lunch on the first day, I was waiting over 20 minutes, and still wasn’t served, even though the restaurant had less than 10 people-staff were too busy laughing and joking with each other.
The next evening for dinner, my order wasn’t written down, and mistakes were made. The pizza was dry, overcooked with toppings missing – how hard is it to make pizza?
I asked if they could print something for me, which they said they would, if I emailed it to them. I did so and asked if they could print it and send it to my room, as I had to leave before 5am the next morning…it still hadn’t been printed when I checked out the following morning – a small detail, but if I was stuck for time, this may have been an issue.
There’s a scales for weighing your suitcase, which is a good facility,but is the hotel so stuck for cash that they have to charge a euro to use it?
I wanted to leave feedback at the hotel,but was informed they had no feedback forms.
Similar things have happened to me at other hotels and B&Bs,but these places cost about one third of what I paid here. For the money paid, attention to detail should be better.
Comment from Hotel Management
26-Apr-2017 by Amy, Hotel Management
Thank you for taking the time out of your day to write such an extensive review.
You have given us great detail and this plays a very important role in ensuring that we are improving all the time.
However I am sorry to read that you did not enjoy all aspects of your stay with us.
I have discussed your concerns with the team and they are working on each point.
I hope we do get the opportunity to welcome you back.